客户成功经理
Customer Success Manager
CampusGuard，Nelnet公司旗下，为基于校园的组织提供信息安全服务，包括高等教育机构、医疗机构、城市、县和州政府机构以及酒店行业。作为一家全方位的信息安全公司，我们结合专业知识与行业标准，为客户提供世界级的信息安全与合规服务。
客户成功经理（CSM）负责管理客户生命周期，确保客户从CampusGuard的SaaS平台和咨询服务中获得可衡量的成果。该职位作为客户的可信顾问，专注于合规性达成、安全态势提升和平台持续采用。CSM主动监控客户健康状况，识别风险和机会，并在整个合作过程中推动价值实现。该职位是客户的主要倡导者，协调内部团队以交付成果并支持长期客户留存。请注意，我们无法为该职位提供签证担保。申请者必须已获得在美国工作的授权，无需当前或未来的签证担保。
该职位的薪酬范围为每年75,000至80,000美元，根据经验而定。
职位职责：
- 主导端到端的客户成功生命周期，包括上架、成功计划、持续参与和续约支持。
- 制定并维护有文档记录的客户成功计划，明确结果、里程碑和采用目标。
- 使用参与数据、情绪、合规状态和平台使用情况来监控和评估客户健康状况。
- 主动识别成功风险、变化或障碍，并实施缓解策略。
- 组织高管层面的业务评审，传达进展、洞察和所实现的价值。
- 作为客户的首要战略联系人，建立值得信赖的长期关系。
- 协调跨职能团队的交付工作，确保客户项目的及时高质量执行。
- 通过主动接触、培训协调和使用情况审查推动平台采用。
- 识别潜在扩展机会，并与销售团队合作，提供有上下文的客户洞察。
教育背景：
- 商业、项目管理或信息相关专业的学士学位
查看英文原文
CampusGuard, a Nelnet Company, provides information security services for campus-based organizations including higher education institutions, healthcare providers, city, county and state government agencies and hospitality markets. As a full-service information security firm, we leverage our knowledge combined with the industry standards for compliance and information security issues to provide our customers with world class information security & compliance services.
The Customer Success Manager (CSM) is responsible for owning the client lifecycle and ensuring clients achieve measurable outcomes from CampusGuard’s SaaS platform and consulting services. This role partners with clients as a trusted advisor, focusing on compliance achievement, security posture improvement, and sustained platform adoption. The CSM proactively monitors client health, identifies risks and opportunities, and drives value realization throughout the engagement. This position serves as the primary client advocate, coordinating internally to deliver outcomes and support long-term client retention.Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.
Compensation range for this role is $75,000-$80,000 annually, depending on experience.
JOB RESPONSIBILITIES:
- Lead the end‑to‑end client success lifecycle, including onboarding, success planning, ongoing engagement, and renewal support.
- Develop and maintain documented client success plans with clearly defined outcomes, milestones, and adoption goals.
- Monitor and assess client health using engagement data, sentiment, compliance status, and platform utilization.
- Proactively identify risks, changes, or barriers to success and implement mitigation strategies.
- Facilitate executive‑level business reviews that communicate progress, insights, and value delivered.
- Serve as the primary strategic point of contact for clients, building trusted and long‑term relationships.
- Coordinate cross‑functional delivery with internal teams to ensure timely, high‑quality execution of client engagements.
- Drive platform adoption through proactive outreach, training coordination, and usage reviews.
- Identify potential expansion opportunities and partner with Sales by providing contextual client insights.
EDUCATION:
- Bachelor’s degree in Business, Project Management, Information Security, or a related field, or equivalent professional experience.
- Payment Card Industry Professional (PCIP) certification required within the first 12 months of employment.
- Preferred: Coursework or certification related to customer success, project management, or information security.
EXPERIENCE:
Required:
- 3–5 years of experience in client success, customer success, account management, or project management within a SaaS, consulting, or professional services environment.
- Demonstrated experience managing client relationships and driving measurable outcomes.
- Experience coordinating work across cross‑functional teams.
Preferred:
- Experience supporting compliance‑driven, security, or regulated environments.
- Experience working with higher education or similarly complex client organizations.
COMPETENCIES/SKILLS:
- Client Relationship Management
- Strategic Thinking
- Cross‑Functional Collaboration
- Data‑Driven Decision Making
- Influence and Communication
- Adaptable
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or .
Nelnet is a Drug Free and Tobacco Free Workplace.
Use of Artificial Intelligence in Hiring
We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring
Originally posted on Himalayas