AWS MS工程师 (TypeScript 或 Node.js)
AWS MS Engineer (Typescript OR Node.js)
在TTEC Digital，我们指导客户，确保他们的员工感到被重视并得到充分支持，因为卓越的客户体验首先是一个员工优先的过程。我们的愿景相同，是一个员工可以茁壮成长的地方。
TTEC Digital正在寻找一名AWS MS工程师加入我们的托管服务开发团队。该职位为远程办公，位于美国。
申请此职位的候选人必须是美国公民，并愿意接受公共信任背景调查。
TTEC Digital的AWS合作伙伴实践团队由超过150名才华横溢的专家组成，曾获得AWS的顶级奖项，并成为首个在全球范围内签署的Amazon Connect合作伙伴。该团队已成功交付了500多个AWS客户上线项目，至今已改善了超过350万次对话的客户体验（CX）。
作为我们的AWS MS工程团队成员，在美国远程工作，您将与企业级客户合作，为AWS Serverless概念和服务提供中等至高级别的故障排除支持服务。我们的工程师将与现有客户合作，维护业务中的持续收入中心。
该职位有资格参与年度激励计划。实际提供的薪酬可能因地理位置、工作经验、教育和/或技能水平而有所不同。
符合条件的员工可享受以下福利：
- 医疗、牙科、视力保险
- 税收优惠的医疗账户
- 财务和收入保障福利
- 带薪休假（PTO）和健康休假。
该职位招聘信息将持续开放，直到我们找到足够的候选人。强烈建议申请人尽早提交申请。
关于公司
TTEC Digital及我们的1800多名员工，开创了推动卓越客户体验（CX）的参与和增长解决方案。我们的子公司TTEC Engage是一家拥有60000多名员工的服务公司，客户代表遍布全球。TTEC Holdings Inc.是Digital和Engage两家公司的母公司。当客户有全面需求时，他们可以从这两个独立管理的卓越中心TTEC Digital和TTEC Engage中获取资源。
我们也很高兴地分享，TTEC已获得2024-2025年Great Place To Work认证，这是基于在14个国家的出色员工体验。
TTEC是一家自豪的平等机会雇主，所有合格的申请人都将获得考虑。
查看英文原文
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks an AWS MS Engineer to join our Managed Services development team. This is a REMOTE role located in the US.
To be considered for this role, you must be a U.S. citizen and be willing to subscribe to a Public Trust background.
The TTEC Digital AWS Partner Practice, comprising over 150 brilliant experts, has been recognized with best-in-class awards from AWS and was the first Amazon Connect partner to be signed globally. It delivered over 500 AWS customer launches, which improved customer experience (CX) for more than 3.5 million conversations to date.
As part of our AWS MS Engineering team, working REMOTE in the US, you will work with our enterprise-level clients, providing medium- to advanced-level troubleshooting support services for AWS Serverless Concepts and Services. Our engineers will work with established customers to maintain the recurring revenue center in business.
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-Remote
What You'll Be Doing:
- Works with a variety of clients and projects to maintain customer system performance
- Builds and customizes new features in client systems, including web applications, reporting applications, and troubleshooting tools
- Answers trouble tickets and guides customers via email, phone, and video conferences
- Maintains and updates VoiceFoundry products and tools to improve and expand our offerings to clients
What You'll Bring:
- Minimum of 1 year of experience with AWS Serverless concepts and services
- Must be a U.S. Citizen and willing to subscribe to a Public Trust background.
- Minimum 1-year experience writing and editing software using vanilla JavaScript, TypeScript, Python, and more specifically, the NodeJS framework.
- Ability to troubleshoot malfunctioning systems, collaborate with customers and teammates to solve problems without much guidance
- Clear communication and a sense of urgency is important.
- Curiosity is important in helping these engineers to determine the best way to build enhancements into client systems.