对话式AI聊天机器人开发者，Cognigy
Conversational AI Chat Bot Developer, Cognigy
在TTEC Digital，我们指导客户确保员工感到被重视并得到充分支持，因为卓越的客户体验首先是一个员工优先的过程。我们的愿景相同，是一个员工可以茁壮成长的地方。
AI开发人员负责NICE Cognigy软件平台的开发、测试和交付。这是一个需要技术经验的动手型职位。您将负责实现NICE Proactive AI代理、Omilia和Cognigy软件。具备各种呼叫中心技术（包括NICE CXone、IVR/ACD、VoIP、电子邮件、短信和聊天系统）的技术经验将有所帮助。主要职责包括NICE Proactive AI产品的开发和功能实现、单元测试、代码审查、解决QA周期中遇到的缺陷、支持生产环境，并在团队环境中协助其他开发人员。
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该职位有资格参与年度激励计划。实际提供的薪酬可能因地理位置、工作经历、教育和/或技能水平而有所不同。
以下是为符合条件的员工提供的福利：
- 医疗、牙科、视力保险
- 税收优惠的医疗账户
- 财务和收入保障福利
- 带薪休假（PTO）和健康休假
此职位招聘信息将持续开放，直到我们找到足够的候选人。强烈建议申请人尽早申请。
关于公司
TTEC Digital及我们的1800多名员工，开创了推动卓越客户体验（CX）的参与和增长解决方案。我们的子公司TTEC Engage是一家拥有60000多名员工的服务公司，其客户服务代表遍布全球。TTEC Holdings Inc.是Digital和Engage两家公司的母公司。当客户有全面需求时，他们可以从这两个独立管理的卓越中心TTEC Digital和TTEC Engage中获得支持。
我们也很高兴地宣布，TTEC已获得2024-2025年“最佳工作场所”认证，这是基于14个国家的出色员工体验。
TTEC是一家自豪的平等机会雇主，所有合格的申请人都将在不考虑年龄、种族、肤色、宗教、性别、性取向、性别认同、国籍和残疾的情况下获得就业考虑。TTEC已全面接受并致力于扩大我们的多元化。
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At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The AI Developer is responsible for the development, testing and delivery of the NICE Cognigy software platform. This is a hands-on, technical role for individuals skilled in technical development experience. You will be tasked to implement the NICE Proactive AI Agent, Omilia and Cognigy software. Technical experience with various call center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial. Key responsibilities include the development of the NICE Proactive AI product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment.
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This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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What You'll Be Doing
- Developing and enhancing conversational chat bot solutions in relation to Cognigy and NICE Proactive AI Agent for client implementation projects.
- Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript.
- Code and test projects.
- Deliver high-quality software on time.
- Attend meetings and training as required.
- Perform system analysis and project management duties for the successful completion of a project.
- Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
- Exercises wide latitude in determining objectives and approaches to engagements.
- Mitigating and resolving code errors for development and future concepts.
What You'll Bring to the Role
- 3 years of professional experience building and delivering Natural Language Processing (NLP) systems, including Large Language Models (LLM) based or Generative AI solutions.
- 3 or more years of software development, to include design, custom development (JavaScript, Python, Java), and testing of real time systems.
- 5+ years JavaScript experience.
- Experience with products such as DialogFlow, Kore.ai, Cognigy, Amazon Lex or Omilia.
- Hands on experience with modern chat bot creation, AI Virtual Agents/Agent Assist.
- Contact Center as a Service (CCaaS), NICE CXone and CXone Studio experience is nice to have
- Team Player and the ability to mentor team members
- Desire to work in a fast-paced environment.