托管服务专员 - 电信费用管理
Managed Services Specialist - Telecom Expense Management
职位：托管服务专家（MSS）
组织：电信管理解决方案（TMS）
分类：非豁免职位
汇报对象：电信管理服务经理
简介：MSS 是一个面向客户的岗位，专注于客户在电信托管解决方案生命周期中的体验。这包括发票和库存管理、合同和供应商管理，以及报告和商业智能。MSS 被赋予了提供咨询性成本节约、成本避免、节省和投资回报率的任务，从而确保客户的持续满意。
级别：MSS、MSS I、MSS II、高级 MSS、高级 MSS I、高级 MSS II
核心职责与资格要求：
- 对电信发票进行彻底分析，包括接收、审查、批准、审计、优化、处理、验证付款等
- 作为客户团队的延伸，提供账户管理服务
- 熟练使用 Microsoft Office，精通 Excel
- 在面对面和网络会议中自信地向客户组织的所有层级/部门进行沟通
- 定期向指定客户展示各自的月度“绩效与机会仪表盘”以及 QBR（季度业务审查）和 SBR（战略业务审查）
- 在 Excel 和应用数据库中管理大量数据
- 在运营商门户（有线/无线）中导航
优先能力：
- 了解业务财务知识——成本分摊、应付账款和总账流程
- 了解电信服务和网络的基本知识（语音、数据、移动、统一通信）
- 了解企业系统集成（如 AD/LDAP、SFTP、AP/GL/HR）
- 审核、理解、解释和管理运营商合同
- 了解电信服务的定价和基准测试
- 了解 SAAS 的结构、架构和安全
- 具备与 C 级高管进行演示和互动的能力
主要职责与责任：
- 确保客户发票 100% 被捕获并及时处理
- 在规定的 SLA 内完成发票审计、审查和批准，以确保准确性和应付账款/总账文件运行
- 为每个指定客户建立并维护 100% 的电信库存完整性
- 向客户提供关于节省机会和电信管理最佳实践的持续外部反馈
- 完成每月和/或每季度的客户账户审查（如“绩效与机会仪表盘”审查）
- 及时、详细且准确地向外部提供报告
查看英文原文
Position: Managed Services Specialist (MSS)
Organization: Telecom Management Solutions (TMS)
Classification: Exempt
Reports to: Manager of Telecom Management Services
Summary: The MSS is a customer facing support position focused on the client’s experience with the lifecycle of Telecom Managed Solutions. This includes invoice and inventory management, contract and vendor management, and reporting and business intelligence. The MSS is chartered with delivering consultative cost reduction, cost avoidance, savings and ROI and therefore ensuring recurring client satisfaction.
Levels: MSS, MSS I, MSS II, Sr. MSS, Sr. MSS I, Sr. MSS II
Essential Functions and Qualifications:
- Forensic analysis of telecom invoices inclusive of receiving, reviewing, approving, auditing, optimizing, processing, validating payment, etc.
- Account Management in serving as an extension of a client’s team
- Microsoft Office competency and fluency in Excel
- Confidence in delivering in-person and web-meetings; to all levels/organizations of a client organization
- Presenting to assigned clients their respective monthly “Performance and Opportunities Dashboard” and QBR’s (Quarterly Business Reviews) & SBR’s (Strategic Business Reviews) on a recurring basis
- Managing large volumes of data in excel and application databases
- Navigating carrier portals (wireline/wireless)
Preferred Competencies:
- General knowledge of business finance – cost allocation, AP and GL process
- Basic knowledge of telecommunications services and networks (voice, data, mobile, unified communications)
- General knowledge of enterprise system integrations (i.e. AD/LDAP, SFTP, AP/GL/HR)
- Reviewing, understanding, interpreting and managing carrier contracts
- Knowledge of and understanding of pricing and benchmarking of telecom services
- Understanding of SAAS structure, architecture, and security
- C-Level presentation and interaction skills
Major Duties and Responsibilities:
- Ensure 100% capture of client invoices for on-time processing
- Perform invoice audit, review and approval within desired SLA for accuracy and AP/GL file run
- Establish and maintain 100% telecom inventory integrity for each assigned client
- Provide constant external feedback to clients on savings opportunities and best practices in Telecom Management
- Complete monthly and/or quarterly customer account review (i.e. Performance & Opportunities Dashboard Review)
- Provide timely, detailed and accurate reporting to external and internal audiences
Skills and Abilities
- Ability to escalate effectively and manage vendors (both partners and non-partner vendors)
- Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management
- Ability to work as a facilitator on project plans – implementations and installs/disconnects
- Ability to leverage automation for efficiency and added customer benefit
Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally.
Work Environment: This position is remote - work from home based. There is opportunity to work in office if desired.
Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, from 9:00 a.m. to 6:00 p.m EST.
Travel: Some travel (locally or in the US) may be required to perform the critical functions of the job or meet with the rest of the TMS team/company.
Required Education and Experience:
- College Degree
- 5+ years in telecommunications and/or in the Telecom Management (TEM) and/or Managed Mobility Services (MMS) industries (depending upon MSS level at time of hire)
Additional Eligibility Qualifications: Job contingent upon a background check
EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.
Vatic’s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice.
Originally posted on Himalayas