客户经理 - 现场设计
Client Manager - Site Design
公司简介
我们是Olsson。我们设计和工程解决方案，以改善我们周围的世界。作为一家公司，我们承诺始终保持响应迅速、透明，并专注于结果——对我们的员工、客户和公司本身。
我们是一家以员工为中心的公司，因此毫不意外，我们最大的资产就是我们的员工。这种影响创造了一个鼓励员工成长并发挥其才能的环境。这种做法建立了一种独特的Olsson文化。随着业务的增长，我们也在培养员工。这反过来又对我们周围的世界产生了持久的影响。
职位描述
Olsson为混合用途、商业和住宅土地开发项目，以及工业、体育、学校和其他类型的场地开发项目提供多学科、初步和施工设计服务。
客户经理的角色是特定客户的联系人，或是大型客户的部门，或团队层面的目标客户，建立稳固的关系，建立并保持良好的关系，并确保整体客户满意度。客户经理负责团队的客户服务管理，确保提供有目的的高质量解决方案，成功解决工程和设计需求。
主要职责：
- 在团队内或多个团队之间管理一个关键客户账户，作为主要联系人，并与项目经理密切合作，领导项目执行计划。
- 深入了解客户业务及所在行业，提出增长策略，识别新机会，并向客户交叉销售服务。
- 为客户制定独特的沟通计划，确保满足沟通需求，通过定期更新和报告向客户提供项目状态信息。
- 可能专注于为团队寻找增长机会的特定客户，通过执行客户的增长计划并交叉销售服务来实现。
- 与团队领导和/或小组领导合作，通过注重卓越的客户服务来获得重复的客户工作。
- 管理客户期望并协商结果。
- 与内部领导协调，处理客户的问题或冲突，并在做决策时考虑客户反馈。
Olsson目前为我们的场地设计团队提供了增长机会。该职位提供灵活的工作方式
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Company Description
We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results – for our people, our clients, and our company.
We’re a people-centric firm, so it’s no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us.
Job Description
Olsson provides multidisciplinary, preliminary, and construction design services for mixed-use, commercial, and residential land development projects, along with industrial, sports, schools, and other site development types.
The Client Manager role serves as the main point of contact for a specific client, a division of a larger client, or a targeted client at the team level, establishing solid relationships, building and maintaining a strong rapport, and ensuring overall client satisfaction. The Client Manager oversees client service management for the team, ensuring services that provide purposeful, high-quality solutions to successfully solve engineering and design needs.
Primary Responsibilities:
- Manages a key client account within the team or across multiple teams by serving as the main point of contact and working closely with project managers to lead project execution plans.
- Develops a deep understanding of the client’s business, as well as the industry, to present growth strategies, identify new opportunities, and cross-sell services to the client.
- Creates communication plans unique to the client to ensure communication needs are satisfied by providing regular updates and reports to the client on the status of their projects.
- May focus on a specific client targeted for growth opportunities for the team by executing a growth plan for the client and cross-selling services.
- Leads efforts, in conjunction with the team leader and/or group leader(s), to secure repeat client work by focusing on exceptional client service.
- Manages client expectations and negotiates outcomes.
- Coordinates with internal leaders to address client concerns or conflicts and takes client feedback into consideration when making decisions.
Olsson currently has growth opportunities for our Site Design group. This role offers flexible work options, including remote and hybrid opportunities, to accommodate diverse working preferences and promote work-life balance. Candidates can work hybrid schedules, work remotely, or work out of any Olsson office location in these regions/areas.
Applicants should have the ability to travel for in-office activities, client and site visits as needed.
Qualifications
You are passionate about:
- Working collaboratively with others.
- Having ownership in the work you do.
- Using your talents to positively affect communities.
You bring to the team:
- Strong communication skills.
- Ability to contribute and work well on a team.
- Bachelor’s degree in engineering or a related area is preferred.
- A minimum of eight years of client experience with increasing responsibility.
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Additional Information
Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come.
As an Olsson employee, you will:
- Receive a competitive 401(k) match
- Be empowered to build your career with tailored development paths
- Have the possibility for flexible work arrangements
- Engage in work that has a positive impact on communities
- Participate in a wellness program promoting balanced lifestyles
In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance.
Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status.
Olsson understands the importance of privacy and is committed to protecting job applicants’ personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), this notice explains Olsson’s practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices.
For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Notice here.