数据库支持工程师 (美洲)
Database Support Engineer (AMER)
关于 Supabase
Supabase 是一个基于 Postgres 的开发平台，由开发者为开发者打造。我们提供完整的后端解决方案，包括数据库、认证、存储、边缘函数、实时功能和向量搜索。所有服务深度集成，专为增长而设计。
关于该职位
我们正在寻找一位经验丰富的数据库支持工程师加入我们的支持团队，帮助开发者解决复杂问题，更可靠地构建，并充分利用 Supabase 平台。你将与客户和工程团队紧密合作，根据真实使用场景帮助我们提升产品质量和开发者体验。
这个职位适合那些在异步、快节奏环境中茁壮成长，并对构建可扩展数百万用户的开发者工具充满热情的人。
你将负责以下工作
在这个职位中，你将：
- 调查并解决跨 Postgres、Auth、RLS、Storage、Realtime、Edge Functions 和客户端库的高级客户问题。
- 提供咨询性、主动性的建议，以优化工作负载，避免常见陷阱，并为我们的高级用户提供定制建议。
- 复现 bug，隔离根本原因，提出临时解决方案，并提供清晰的复现步骤，将问题升级给工程团队。
- 提出有针对性的高质量问题，将不完整的报告转化为可操作的案例。
- 与各级用户清晰且富有同理心地沟通——尤其是在高影响或时间敏感的情况下。
- 从工单中发现模式，并建议改进文档、工具和产品本身。
- 指导初级团队成员，帮助提升整体支持质量。
你可能适合这个职位，如果你具备以下条件：
- 经验：你在技术支持、数据库、后端工程、SRE 或类似领域有 7 年以上经验。
- Postgres 专业知识：你对 PostgreSQL 有深入了解——包括自动清理行为、WAL 增长、长时间运行的事务、表膨胀以及其他内部机制。
- 性能：你擅长高性能 SQL 和查询优化。
- 排错能力：你能够处理复杂的设置，包括多租户模式。
- 分布式系统：你能够调试边缘函数，并在故障变得复杂时理解分布式系统的行为。
- 数据完整性：你处理过数据迁移问题（pg_dump/restore、模式偏差、迁移失败），并知道如何安全恢复。
- 云基础设施：你有与 AWS 等云托管服务商的实际操作经验。
- 技术能力
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ABOUT SUPABASE
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
ABOUT THE ROLE
We’re looking for an experienced Database Support Engineer to join our Support Team and help developers unblock complex issues, build more reliably, and get the most out of the Supabase platform. You’ll work closely with customers and engineering, helping us improve product quality and developer experience based on real-world usage.
This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions.
WHAT YOU’LL BE RESPONSIBLE FOR
In this role, you’ll:
- Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
- Provide consultative, proactive advice to optimize workloads, avoid common pitfalls, and offer tailored advice to our most advanced users.
- Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid reproduction steps.
- Ask smart, targeted questions that turn incomplete reports into actionable cases.
- Communicate clearly and empathetically with users of all levels—especially during high-impact or time-sensitive situations.
- Spot patterns across tickets and recommend improvements to documentation, tooling, and the product itself.
- Mentor junior team members and help raise the overall bar for support quality.
YOU MIGHT BE A GOOD FIT IF
- Experience: You have 7+ years in technical support, databases, backend engineering, SRE, or a similar field.
- Postgres Expertise: You know PostgreSQL deeply—autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals.
- Performance: You’re strong in high-performance SQL and query optimization.
- Troubleshooting: You’re comfortable troubleshooting complex setups, including multi-tenant schema patterns.
- Distributed Systems: You can debug edge functions and understand distributed system behavior when failures get tricky.
- Data Integrity: You’ve handled data migration issues (pg_dump/restore, schema drift, failed migrations) and know how to recover safely.
- Cloud Infrastructure: You have hands-on experience with cloud hosting providers like AWS.
- Technical Environment: You’re comfortable in terminal and Linux environments.
- Mindset: You thrive in high-volume situations and can form/test assumptions quickly.
TIMEZONES & LOGISTICS
- Role: Full-time position.
- Location: Required residence in North or South American time zones (we do not believe in the sustainability of overnight shifts).
WHAT WE OFFER
- Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
- ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
- Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
- Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
- Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
- Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
- Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
ABOUT THE TEAM
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
- ~400 team members
- 60+ countries
- 20+ languages spoken
- Over $1B raised (including our $500M Series F)
- 540,000+ community members
We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.