Bilingual Technical Service Representative 12:00 PM - 8:00 PM CST US (Days off:
感谢你对加入Solventum的兴趣。Solventum是一家新兴的医疗企业，但拥有解决能够改变生活并增强医疗专业人员工作的挑战的坚实经验。在Solventum，人们是每项创新的核心。我们以同理心、知识和临床判断力，与该领域最杰出的领导者合作，应对客户最复杂的挑战。在我们继续更新职业页面和申请者相关材料的同时，某些文档可能仍显示旧品牌。请注意，所有发布的职位机会均属于Solventum，并且隐私政策中提到的任何你提供的个人信息都将被妥善处理。与3M一样，Solventum为所有合格的候选人提供平等的就业机会，不因种族、肤色、宗教、性别、性取向、性别认同、国籍、残疾或受保护退伍军人身份而有所区别。在Solventum，我们开发创新解决方案，以应对客户最复杂的挑战，通过医学、材料和数据科学的结合推动医疗进步。我们的目标是改善患者的生活，并支持医疗专业人员发挥最佳水平。
职位描述：
Solventum招聘双语技术客服代表 12:00 PM - 8:00 PM CST 美国时间（休息日：周二和周三）
在Solventum，我们赋能更优质、更智能、更安全的医疗，以改善生活。作为一家新公司，我们有着为客户提供最严峻挑战的突破性解决方案的悠久传统，我们在医疗、材料和数据科学交汇处开创改变患者生活的游戏规则式创新，同时使医疗专业人员能够发挥最佳水平。因为，人们及其福祉是我们所追求的每一次科学进步的核心。
我们与医疗领域的最聪明头脑紧密合作，确保我们创造的每个解决方案都能融合最新科技与同情心和同理心。因为在Solventum，我们从不停止为你解决问题。
你在这一角色中将产生的影响
作为客户技术客服代表，你将有机会发挥你的好奇心，并与一些最具创新性和多样性的人合作
查看英文原文
Gracias por tu interés en unirte a Solventum. Solventum es una empresa nueva en el ámbito de salud, pero con una sólida experiencia en la resolución de desafíos que transforman vidas y fortalecen el trabajo de los profesionales de la salud. En Solventum, las personas son el centro de cada innovación que desarrollamos. Con empatía, conocimiento y criterio clínico, trabajamos en conjunto con los líderes más destacados del sector para enfrentar los retos más complejos de nuestros clientes. Mientras continuamos actualizando nuestra Página de Carreras y los materiales dirigidos a los postulantes, es posible que algunos documentos aún muestren la marca anterior. Ten en cuenta que todas las oportunidades laborales publicadas pertenecen a Solventum, y que la Política de Privacidad mencionada cualquier información personal que proporciones. Al igual que en 3M, en Solventum se brinda igualdad de oportunidades a todos los candidatos calificados, sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o estatus como veterano protegido. En Solventum, desarrollamos soluciones innovadoras para enfrentar los retos más complejos de nuestros clientes, liderando avances en salud mediante la combinación de ciencia médica, de materiales y de datos. Nuestro propósito es mejorar la vida de los pacientes y apoyar a los profesionales de la salud para que se desempeñen de la mejor manera posible.Job Description:
Solventum is Hiring Bilingual Technical Service Representative 12:00 PM - 8:00 PM CST US (Days off: Tuesday and Wednesday)
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You’ll Make in this Role
As a Customer Tech Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
- Becoming a subject matter expert (SME) on Negative Pressure Wound Therapy devices
- Providing direct customer service and technical expertise to assist patients and clinicians in troubleshooting products, assisting with product information, and other customer-centric solutions as needed
- Performing daily tasks to support customer/patient work order management through Field Service Representatives, UPS, or Couriers, including delivery, and service calls using an advanced routing system within assigned territory
- Collaborating with other departments within the organization to ensure commitments to customers are fulfilled and that customer expectations are met
- Providing effective communication to internal and external customers through the use of e-mail, phone, and text messaging system
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
· High School Diploma/GED from AND five (5) years of experience in customer service
In addition to the above requirements, the following are also required:
·
One (1) year of experience with order entry and industry standard call center systems, such as Nice InContact
Additional qualifications that could help you succeed even further in this role include:
- Proficient use of Microsoft Office products
- Must be willing to travel in order to attend scheduled business training and corporate functions when required
- Strong desire to provide top level customer support
- Demonstrated problem solving skills and ability to communicate effectively both verbally and in writing
- Adherence to work schedule commitments and ability to work with minimal supervision and support schedule adjustments related to call volumes and staffing changes
Work location: Remote (Heredia, Belén)
Scheduled: 12:00 PM - 8:00 PM CST US (Days off: Tuesday and Wednesday)
Relocation Assistance: Not authorized.
Must be legally authorized to work in country of employment without sponsorship for employment visa status
Supporting Your Well-being
Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Solventum es un empleador que ofrece las mismas oportunidades. Solventum no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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Originally posted on Himalayas