高级项目经理（认证）
Senior Project Manager (Certified)
职位概述
GXA 正在寻找一位高度组织化、注重执行的高级项目经理，负责推动面向客户的和内部的项目交付。高级项目经理负责项目的规划、协调、执行、跟踪和收尾，同时确保所有利益相关方的责任、沟通和成功结果。
该职位是项目执行的操作中心，协调客户、vCIO、vITM、工程团队、服务交付、采购、供应商和领导层之间的活动。高级项目经理负责项目可见性，推动责任落实，消除障碍，管理风险，并确保项目按时、按范围完成，并与业务目标保持一致。
此职位的成功需要出色的沟通能力、强大的组织能力、管理优先级冲突的能力，以及对执行和跟进的持续关注。该职位支持所有类型的项目，包括客户上手、基础设施升级、云迁移、网络安全计划、应用部署、流程改进、战略业务计划和内部运营项目。
主要职责
项目规划与执行
· 管理项目从启动到收尾的所有阶段。
· 制定并维护项目计划、时间表、日程、里程碑、预算和资源分配。
· 协调跨多个部门和利益相关方的项目执行。
· 主持项目启动会议、状态会议、评审会议和项目收尾活动。
· 确保项目交付物符合范围、质量、进度和预算要求。
· 监控项目进展，主动处理延误、风险和依赖关系。
· 推动项目参与者的责任落实，确保承诺得到履行。
· 确保项目保持动力并持续向完成推进。
· 同时管理多个并行项目，平衡不断变化的优先级和截止日期。
责任与跟进
· 对所负责的项目拥有可见性和责任。
· 了解项目状态、依赖关系、承诺、风险和行动项。
· 跟踪决策、交付物、待办任务和利益相关方责任。
· 确保没有关键项目承诺、里程碑或行动项未解决。
· 跟进内部和外部利益相关方以
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Position Summary
GXA is seeking a highly organized, execution-focused Senior Project Manager to lead the delivery of both client-facing and internal initiatives. The Senior Project Manager is responsible for planning, coordinating, executing, tracking, and closing projects while ensuring accountability, communication, and successful outcomes across all stakeholders.
This role serves as the operational hub for project execution, coordinating activities between clients, vCIOs, vITMs, engineering teams, service delivery, procurement, vendors, and leadership. The Senior Project Manager owns project visibility, drives accountability, removes roadblocks, manages risk, and ensures projects are completed on time, within scope, and aligned with business objectives.
Success in this position requires exceptional communication, strong organizational skills, the ability to manage competing priorities, and a relentless focus on execution and follow-through. The role supports all project types, including client onboarding, infrastructure upgrades, cloud migrations, cybersecurity initiatives, application deployments, process improvements, strategic business initiatives, and internal operational projects.
Primary Responsibilities
Project Planning & Execution
· Manage projects through all phases of the project lifecycle from initiation through closure.
· Develop and maintain project plans, timelines, schedules, milestones, budgets, and resource assignments.
· Coordinate project execution across multiple departments and stakeholders.
· Facilitate project kickoff meetings, status meetings, review sessions, and project closeout activities.
· Ensure project deliverables meet scope, quality, schedule, and budget expectations.
· Monitor project progress and proactively address delays, risks, and dependencies.
· Drive accountability among project participants to ensure commitments are fulfilled.
· Ensure projects maintain momentum and continue progressing toward completion.
· Manage multiple concurrent projects while balancing shifting priorities and deadlines.
Accountability & Follow-Through
· Own visibility and accountability for assigned projects.
· Maintain awareness of project status, dependencies, commitments, risks, and action items.
· Track decisions, deliverables, outstanding tasks, and stakeholder responsibilities.
· Ensure no critical project commitment, milestone, or action item goes unresolved.
· Follow up with internal and external stakeholders to drive progress.
· Escalate delays, blockers, and risks before they impact project outcomes.
· Foster a culture of ownership, accountability, and execution.
Client & Stakeholder Management
· Serve as the primary point of coordination for assigned projects.
· Build and maintain strong relationships with clients, partners, vendors, and internal stakeholders.
· Communicate project status, risks, decisions, and upcoming milestones clearly and consistently.
· Manage stakeholder expectations throughout the project lifecycle.
· Facilitate discussions between business and technical teams.
· Coordinate executive-level communications and project reporting.
· Ensure a positive customer experience throughout project delivery.
· Conduct project reviews and stakeholder meetings as needed.
Risk, Issue & Escalation Management
· Identify project risks and develop mitigation strategies.
· Maintain project risk, issue, and decision logs.
· Lead resolution efforts for project-related issues.
· Serve as the primary escalation point for client blockers, vendor delays, approval dependencies, communication breakdowns, resource conflicts, and scope concerns.
· Coordinate cross-functional problem resolution activities.
· Escalate issues to leadership when appropriate.
· Monitor project health and implement corrective actions when necessary.
Resource & Cross-Functional Coordination
· Coordinate activities between vCIOs, vITMs, Project Engineers, Service Delivery Managers, Service Desk personnel, Centralized Services, Procurement, Security Teams, vendors, and third-party providers.
· Balance competing priorities across multiple projects and resources.
· Ensure resources are appropriately scheduled and utilized.
· Coordinate project dependencies across departments.
· Facilitate collaboration between technical and non-technical teams.
· Ensure all required materials, information, approvals, and resources are available to support project success.
Financial & Scope Management
· Track project budgets, labor consumption, and estimated versus actual effort.
· Monitor project profitability and resource utilization.
· Identify scope changes and coordinate approval of change requests when appropriate.
· Maintain accurate project forecasts and status reporting.
· Assist leadership with portfolio visibility and reporting.
· Ensure project financial data is accurate and current.
· Support project billing readiness and financial review processes.
Onboarding, Handoff & Project Closure
· Coordinate project kickoff activities and stakeholder alignment.
· Ensure onboarding and implementation projects are successfully transitioned into operational support.
· Verify project documentation is complete prior to handoff.
· Coordinate client acceptance and project signoff activities.
· Facilitate lessons learned sessions and post-project reviews.
· Conduct customer satisfaction reviews following project completion.
· Ensure all project closure requirements have been completed.
· Confirm support teams receive all required knowledge transfer, documentation, and project information.
Vendor & Procurement Coordination
· Coordinate hardware, software, licensing, and procurement requirements.
· Track vendor deliverables and commitments.
· Schedule and coordinate activities with third-party vendors.
· Manage vendor-related project risks and delays.
· Ensure materials and services are obtained in alignment with project schedules.
· Assist with managing vendor accountability and performance.
Documentation & Governance
· Maintain project plans, meeting notes, action registers, decision logs, risk registers, status reports, and closure documentation.
· Ensure project records remain accurate and auditable.
· Adhere to GXA project governance standards and methodologies.
· Support project portfolio reporting, metrics, and operational reviews.
· Ensure project artifacts are properly stored and maintained.
· Maintain accurate records within PSA and project management systems.
Continuous Improvement
· Identify recurring project delivery challenges and process inefficiencies.
· Recommend improvements to project workflows, standards, templates, and procedures.
· Participate in development of SOPs, work instructions, and project management best practices.
· Contribute to operational maturity and service delivery excellence.
· Support strategic initiatives that improve GXA's project delivery capabilities.
· Share lessons learned and best practices across teams.
Requirements
Qualifications
Required
· Experience working within a Managed Services Provider (MSP) environment.
· 5+ years of experience in project management, service delivery, operations, professional services, or related roles.
· PMP, CAPM, Agile, Scrum, ITIL, or similar certifications.
· Demonstrated success managing multiple concurrent projects.
· Strong organizational and time management skills.
· Excellent verbal and written communication abilities.
· Ability to manage competing priorities and deadlines.
· Strong problem-solving and critical-thinking skills.
· Comfortable working with executive stakeholders, technical teams, vendors, and clients.
· Experience using project management, PSA, ticketing, and collaboration tools.
· Proficiency with Microsoft 365 applications including Teams, Outlook, Excel, Word, and SharePoint.
Preferred
· Experience managing IT infrastructure, cloud, cybersecurity, networking, business applications, or digital transformation projects.
· Experience with ConnectWise, Autotask, HaloPSA, IT Glue, or similar platforms.
· Experience managing both internal business initiatives and client-facing projects.
Core Competencies
• Accountability
• Problem Solving
• Leadership
• Conflict Resolution
• Communication
• Financial Awareness
• Client Relationship Management
• Process Improvement
• Project Planning & Organization
• Strategic Thinking
• Time Management
• Cross-Functional Collaboration
• Risk Management
• Change Management
• Decision Making
• Customer Service Excellence
Key Performance Indicators (KPIs)
· On-time project completion
· Budget adherence
· Gross margin attainment
· Customer satisfaction (CSAT)
· Project health score
· Documentation quality and completeness
· Change order capture and management
· Successful project-to-support handoffs
· Risk mitigation effectiveness
· Stakeholder satisfaction
· Milestone completion performance
What Success Looks Like
A successful Senior Project Manager at GXA is the driving force behind project execution. They maintain complete visibility into project health, proactively manage risks, remove obstacles, communicate effectively, and ensure accountability across all stakeholders. Projects remain organized, stakeholders stay informed, teams remain aligned, and commitments are consistently delivered. Their leadership enables predictable project outcomes, exceptional customer experiences, strong operational discipline, and successful execution of both client-facing and internal strategic initiatives.
Originally posted on Himalayas