患者成功专员-女性健康
Patient Success Specialist-Women's Health
职位简介：
我们正在寻找一位敬业且富有同理心的患者成功专员加入我们的团队。在这一职位中，您将在患者旅程中发挥关键作用，确保他们拥有无缝且积极的体验。您的职责包括协助患者处理与账单无关的问题，以关怀的方式满足他们的需求，并与内部团队合作以提升服务质量。理想的候选人应具备出色的沟通能力、高度的组织能力，并热衷于改善人们的生活。
主要职责：
· 作为患者的首要联系人，为非账单相关问题提供指导和支持。
· 协助患者了解检测状态更新、患者门户登录问题、检测服务相关问题，并协调血液样本的重新采集。
· 管理来电和在线聊天，提供及时有效的帮助。
· 与跨职能团队合作，有效解决患者的问题和担忧。
· 使用Salesforce CRM准确详细地记录患者互动情况。
· 识别并上报潜在问题，确保及时解决。
· 参与流程改进项目，以提升患者体验。
任职要求：
· 强大的人际交往和沟通能力。
· 能够同时处理多项任务，同时保持对细节的关注。
· 熟练使用Salesforce CRM和标准办公软件。
· 具备同理心，以患者为中心的服务理念。
· 有客户服务、医疗或相关领域经验者优先。
· 西班牙语流利者优先
薪资范围列示，实际薪酬包根据每位候选人的多种独特因素确定，包括但不限于技能、工作经验年限及深度、认证以及具体办公地点。由于劳动力成本考虑，不同地区的薪资可能有所不同。
远程办公（美国）
20—23美元/小时
我们的机会
Natera™ 是细胞游离DNA（cfDNA）检测领域的全球领导者，致力于肿瘤学、女性健康和器官健康。我们的目标是将个性化的基因检测和诊断纳入标准护理，以保护健康并实现更早、更精准的干预，从而延长健康寿命。
Natera 团队由高度敬业的统计学家、遗传学家、医生、实验室科学家、商业专业人士、软件工程师以及其他众多专业人员组成。
查看英文原文
Job Summary:
We are seeking a dedicated and empathetic Patient Success Specialist to join our dynamic team. In this role, you will play a vital part in supporting patients throughout their journey, ensuring they have a seamless and positive experience. Your responsibilities will include assisting patients with non-billing-related matters, addressing their needs with care, and collaborating with internal teams to enhance service delivery. The ideal candidate is a great communicator, highly organized, and passionate about making a difference in people's lives.
Key Responsibilities:
- Serve as the primary point of contact for patients, providing guidance and support for non-billing-related inquiries.
- Assist patients with test status updates, patient portal login issues, questions about testing services, and coordinating redraws for blood samples.
- Manage inbound calls and live chats to deliver timely and effective assistance.
- Collaborate with cross-functional teams to resolve patient inquiries and concerns effectively.
- Maintain accurate and detailed records of patient interactions using Salesforce CRM.
- Identify and escalate potential issues to ensure timely resolution.
- Contribute to process improvement initiatives to enhance the patient experience.
Qualifications:
- Strong interpersonal and communication skills.
- Ability to manage multiple tasks while maintaining attention to detail.
- Proficiency with Salesforce CRM and standard office applications.
- Empathy and a patient-centered approach to service.
- Previous experience in customer service, healthcare, or related fields is a plus.
- Spanish fluency a plus
The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Remote USA
$20—$23 USD
OUR OPPORTUNITY
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.
If you are based in California, we encourage you to read this important information for California residents.
Link: https://www.natera.com/notice-of-data-collection-california-residents/
Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page