销售支持专员 - 远程
Sales Support Specialist - REMOTE
简介
销售支持专员 - 远程办公
AIS 保险公司
虽然此职位的名称为销售支持专员，但在AIS内部的职位名称是客户关系专员（CRS）。
加入一个以客户和绩效为先的团队！
你是否在快节奏的环境中表现出色，热爱帮助他人，并且对成为一支获胜销售团队的关键成员感到兴奋？我们正在寻找有动力、注重细节的专业人士加入AIS，担任销售支持CRS——在这个职位上，你的热情和专业知识将直接帮助客户找到合适的保障，并同意新的保单。
这是一个远程职位，你每天都能产生真正的影响力。
职位概述
销售支持CRS是销售团队的重要合作伙伴，在为客户购买保险时提供卓越体验方面发挥着关键作用。在此职位上，你将与销售代表合作，引导潜在客户完成新保单流程——从最初的报价到最终签订保障。
这是一个专注于新业务的前后端支持职位。当销售代表无法提供帮助时，你会介入协助客户，推动销售管道前进，并确保每一次互动都体现AIS对准确、高效和优质服务的承诺。
该职位的州级薪资范围如下：
54,586 至 61,637 美元（加利福尼亚州、新泽西州、纽约州、华盛顿州、夏威夷州、阿拉斯加州、马里兰州、康涅狄格州、罗德岛州、马萨诸塞州）
49,623 至 56,034 美元（内华达州、俄勒冈州、亚利桑那州、科罗拉多州、怀俄明州、得克萨斯州、北达科他州、明尼苏达州、密苏里州、伊利诺伊州、威斯康星州、佛罗里达州、佐治亚州、密歇根州、俄亥俄州、弗吉尼亚州、宾夕法尼亚州、特拉华州、佛蒙特州、新罕布什尔州、缅因州）
44,661 至 50,430 美元（犹他州、爱达荷州、蒙大拿州、新墨西哥州、南达科他州、内布拉斯加州、堪萨斯州、俄克拉荷马州、爱荷华州、阿肯色州、路易斯安那州、密西西比州、阿拉巴马州、田纳西州、肯塔基州、印第安纳州、南卡罗来纳州、北卡罗来纳州、西弗吉尼亚州）
该职位的预期基本薪资会根据多种因素有所不同，包括相关经验、技能和所在地区。
在加利福尼亚州：通常招聘范围是 54,586 至 61,637 美元
职责
- 支持销售代表：作为销售代表的直接资源，处理新业务咨询，完成申请，并在代表无法提供帮助时提供支持。
- 引导客户完成购买流程：与潜在客户建立良好关系，收集推动申请所需的信息，并提供顺畅、专业的购买体验。
- 提供新业务报价：为新客户提供多个承保人的准确保险报价，清晰展示保障选项，并帮助客户理解最适合其需求的产品。
- 完成申请：准备、提交并跟进新保单申请。
查看英文原文
Overview
Sales Support Specialist - REMOTE
AIS Insurance
While this position is posted as Sales Support Specialist, the internal job title at AIS is Customer Relations Specialist (CRS).
Join a Team That Puts People and Performance First!
Are you someone who thrives in a fast-paced environment, loves helping people, and gets excited about being a key part of a winning sales team? We're looking for motivated, detail-driven professionals to join AIS as a Sales Support CRS — a role where your energy and expertise directly help customers find the right coverage and say "yes" to a new policy.
This is a remote position where you'll make a real impact every single day.
Job Summary
The Sales Support CRS is a key partner to our Sales team and plays a critical role in delivering an exceptional experience to clients who are ready to purchase insurance. In this role, you'll work alongside Sales Representatives to guide prospective customers through the new policy process — from the initial quote all the way to binding coverage.
This is a front- and back-end support role focused on new business. You'll step in to assist clients when Sales Reps are unavailable, keep the pipeline moving, and ensure every interaction reflects the AIS commitment to accuracy, efficiency, and outstanding service.
State specific pay scales for this role are as follows:
$54,586 to $61,637 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)
$49,623 to $56,034 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)
$44,661 to $50,430 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.
In CA: Typical hiring range is $54,586 to $61,637
Responsibilities
- Support Sales Representatives: Serve as a direct resource for Sales Reps, handling new business inquiries, completing applications, and providing coverage when Reps are unavailable.
- Guide Clients Through the Purchase Process: Build rapport with prospective customers, gather the information needed to move their application forward, and deliver a smooth, professional buying experience.
- Quote New Business: Run accurate insurance quotes across multiple carriers for new customers, clearly presenting coverage options and helping clients understand the products that best fit their needs.
- Complete Applications: Prepare, submit, and follow up on new policy applications, ensuring all required documentation and information are collected accurately and on time.
- Educate and Advise: Explain coverage options, discounts, and policy features to help clients make informed decisions — with a focus on finding the right fit, not just the fastest close.
- Meet Performance Goals: Consistently achieve KPI benchmarks, including % of Binds and Contacts Handled, in line with company expectations.
- Stay Queue-Ready: Maintain availability and manage phone states appropriately to ensure clients and Sales Reps receive prompt, professional support throughout the day.
Qualifications
- Strong verbal and written communication abilities to effectively interact with customers and team members.
- Familiarity with multiple insurance carriers and state insurance regulations is preferred.
- Ability to multitask, stay detail-oriented, and maintain exceptional organizational skills in a fast-paced environment.
- A team player with strong interpersonal abilities and the capacity to empathize with customers.
- Solid computer and typing skills, with proficiency in navigating a Windows environment.
- Competence in simultaneously navigating and toggling between multiple systems, including data entry, quoting applications, insurance software, and communication platforms.
- Strong problem resolution skills to address and resolve customer concerns effectively.
- Bilingual Spanish a plus
Education/Experience
- High School diploma or its equivalent
- Bachelor's degree a plus
- Active Resident Property & Casualty Insurance Producer license
- Must be eligible to obtain licensing in all states
- 1+ years customer service experience in the insurance or related industry
Physical Requirements
Work-from-home requirements:
- Dedicated, quiet workspace
- High-speed internet via reliable provider
- Ability to attend virtual meetings and training sessions
- Shift: Monday-Friday | 8AM-5PM PST / 10AM-7PM CST / 11AM-8PM EST
About the Company
Apply today for a career at AIS as a Sales Support Specialist!
Why choose a career at AIS?
Auto Insurance Specialists has been offering quality insurance products to California residents for over 55 years and since 2006 has expanded its online sales and service capabilities across all 50 states. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, and a variety of benefits to help our team members reach their health, retirement, and professional goals.
Learn more about us here:
AIS is an independently-operated and wholly-owned subsidiary of Mercury Casualty Company, a California corporation. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.
Perks and Benefits
What We Offer
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Professional development & promotional opportunities Education assistance and training programs Company recognition program
- Mental wellbeing and caregiver support resources
Pay Range
USD $40,519.00 - USD $70,777.00 /Yr.Originally posted on Himalayas