商户支持专员-支付处理
Merchant Support Specialist-Payment Processing
Millennium Systems International 是美容和健康行业领先的业务管理软件提供商，也是 Meevo 的开发商。经过三十多年的经验积累、创新和颠覆，Meevo 是一家真正的一体化解决方案，适用于追求成功的高端美发沙龙、水疗中心和医疗美容机构。Meevo 会随着您的发展而成长，通过您今天和明天都可以信赖的可靠工具，支持您的目标和愿景。Meevo 符合 HIPAA 标准，易于使用，每天有超过 15 万名用户登录，帮助他们的沙龙、水疗中心和医疗美容机构蓬勃发展。
我们对员工的热情与对产品的热情一样强烈。MSI 荣膺新泽西州最佳工作场所和远程最佳工作场所称号，并获得了科技行业、工作与生活灵活性、使命与价值观、员工福祉、员工认可和职业发展的最佳工作场所文化卓越奖。
我们的价值观是我们在工作、协作和成功中所遵循的核心：
· 创新
- 颠覆
- 赋能
- 激励
- 创造力
- 正直
我们正在寻找一名商户支持专员，加入 MeevoPay 商户服务团队！商户支持专员将负责为使用 MeevoPay（Meevo 的信用卡处理服务）的客户提供技术支持。这是一份远程职位。
候选人必须居住在美国。Millennium Systems International 参与 E-Verify 计划，并将向联邦政府提供您的 I-9 表格信息，以确认您是否有资格在美国工作。
职责：
· 为从第三方供应商过渡到 MeevoPay 的客户提供支持。协助处理相关商户咨询并解决技术问题
- 通过电话、电子邮件或工单系统处理并解决客户咨询和问题
- 使用 Salesforce 管理并创建所有新工单。准确地将客户信息录入数据库。在适用情况下更新现有工单
- 理解并指导客户的技术问题，运用解决问题的方法
- 在 Salesforce 中记录解决方案，并为客户提供可靠且及时的解决方案
- 及时跟进以解决客户咨询
- 以尊重和专业的方式处理客户投诉
- 与其他同事和部门合作，提供卓越的客户服务
要求：
· 优先考虑本科/学士学位
- 有相关工作经验
查看英文原文
Millennium Systems International is the leading business management software provider for the beauty and wellness industry and the maker of Meevo. Built over three decades of insight, innovation, and disruption, Meevo is a true all-in-one solution for sophisticated salons, spas, and med spas looking to bolster their successes. Meevo grows with you, supporting your goals and vision every step of the way with reliable tools you can count on today and tomorrow. Meevo is HIPAA compliant and user-friendly, with more than 150,000 users logging in daily to help their salon, spa, and med spa businesses thrive.
We’re just as passionate about our people as we are about our product. MSI is proud to be recognized as a New Jersey Top Workplace and Remote Top Workplace, along with earning Top Workplaces Culture Excellence Awards for Technology Industry, Work-Life Flexibility, Purpose & Values, Employee Well-Being, Employee Appreciation, and Professional Development.
Our values are at the heart of how we work, collaborate, and succeed:
· Innovation
- Disruption
- Empowerment
- Inspire
- Creativity
- Integrity
We are looking for a Merchant Support Specialist to complement our MeevoPay Merchant Services Team! The Merchant Support Specialist will be responsible for providing assistance on technical issues for our clients utilizing MeevoPay, Meevo’s credit card processing. This is a remote role.
Candidates must reside in the United States. Millennium Systems International participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Responsibilities:
· Provide support to clients transitioning from third-party vendors to MeevoPay. Assist with related merchant inquiries and troubleshoot issues.
- Address and resolve inbound client inquiries and issues via phone, email, or ticketing systems
- Utilizing Salesforce to manage and create new tickets for all incoming inquiries. Accurately enter client details into database. Update existing tickets when applicable
- Understand and provide guidance on clients’ technical issues using problem solving
- Document solutions in Salesforce and provide dependable and timely resolutions to clients
- Provide timely follow-up to resolve client inquiries
- Handle client complaints respectfully and professionally
- Work with colleagues and other departments to provide superior customer service
Requirements:
· BS/BA degree preferred
- Previous experience in electronic payment processing customer support role with knowledge of payment processing systems and technologies OR previous experience in beauty/wellness industry
- Previous experience providing support remotely via phone
- Excellent communication and interpersonal skills
- Excellent problem-solving skills
- High computer literacy and ability to learn new software
- Ability to address difficult or complex customer scenarios with professionalism
- Ability to multitask
We Offer
Paid Time Off (PTO) and Holidays
Enjoy a generous 3 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day! Plus, you’ll enjoy ten (10) paid holidays throughout 2025, along with five (5) paid sick days and one (1) personal day—because we believe in taking care of you!
Medical, Dental, and Vision Benefits
Your well-being is a priority! We offer subsidized Medical, Dental, and Vision plans, with coverage kicking in quickly. It's all about making sure you stay healthy, happy, and well-cared for.
Life Insurance
Peace of mind for you and your loved ones! We provide Life Insurance and Accidental Death & Dismemberment (AD&D). What’s even better? Millennium Systems International fully covers the entire cost—100% on us!
Long-Term and Short-Term Disability Insurance
Stay secure no matter what life brings your way. Short-Term and Long-Term Disability insurance. And we’ve got your back—Millennium Systems International covers the full cost of Long-Term Disability at 100%.
401(k) Retirement Plan
Plan for your future with confidence! You’ll be eligible to enroll in our robust 401(k) plan. When you do, you’ll enjoy a 100% match on up to 4% of your contributions, thanks to our Safe Harbor plan. It’s our way of helping you build a brighter tomorrow.
Learning & Development Opportunities
We foster a culture of growth and professional excellence. As part of our benefits, we offer unlimited access to Udemy’s online courses, helping you refine your skills, explore new areas, and advance your career. Whether you're deepening your expertise or learning new technologies, we’re here to support your development every step of the way.Originally posted on Himalayas