技术项目经理 II - 运营
Technical Program Manager II - Operations
SWIVEL正在寻找一位有才华的个人，以推动运营卓越，并建立适当的项目，为SWIVEL的运营团队提供优秀的内部工具、自动化和技术解决方案。
为什么你会喜欢这个职位：
你对运营卓越、技术创新和高质量执行充满热情。你在复杂环境中茁壮成长，能够影响结果，推动战略举措，并构建支持业务增长的可扩展框架。你是一位出色的沟通者，能够在不同团队之间建立联系，将战略转化为行动，并领导跨职能工作以提升运营成熟度。你是一位细致的项目经理，理解端到端的业务流程，积极承担责任，并享受为未来增长创建结构、效率和准备度。作为PMO团队的一员，你将在新功能发布、运营准备计划和可扩展解决方案中发挥关键作用，从而支持SWIVEL的长期成功。
主要职责包括以下内容：
- 作为运营团队、内部工程资源和第三方工具供应商之间的桥梁，构建、改进和管理内部工具解决方案。
- 监督内部工具项目的技朮路线图，包括理解优先级、资源配置和需求。
- 与内部和外部合作伙伴建立牢固的关系，促进协作，制定沟通计划，协调利益相关者，跟踪进展，识别风险，管理框架和治理结构，并实施解决方案以确保成功执行。
- 通过创新解决方案和最佳实践，开发和实施流程改进、自动化机会和运营效率提升。
- 分析业务流程、绩效指标和运营数据，以识别趋势、风险和持续改进的机会。
- 推动运营和技术目标规划流程，建立状态跟踪机制，并在组织内沟通进展、风险和优先级。
- 在缺乏日常指导的情况下有效运作，展示在快节奏、模糊环境中的良好判断力和决策能力。
- 其他分配的职责。
符合条件的候选人应具备以下最低资格：
- 技术相关领域的四年制大学学士学位优先
查看英文原文
SWIVEL is seeking a talented individual to drive operational excellence and build appropriate programs to deliver excellent internal tooling, automation, and technical solutions for SWIVEL’s operations teams.
Why you'll love this role:
You have a passion for operational excellence, technical innovation, and quality execution. You thrive in complex environments where you can influence outcomes, drive strategic initiatives, and build scalable frameworks that support business growth. You are a strong communicator who can connect the dots across teams, translate strategy into action, and lead cross-functional efforts that improve operational maturity. You are a meticulous program manager who understands end-to-end business processes, embraces ownership, and enjoys creating structure, efficiency, and readiness for future growth. As part of the PMO team, you will play a key role in enabling new feature launches, operational readiness initiatives, and scalable solutions that support SWIVEL's long-term success.
Essential duties include the following:
- Act as a bridge between operational teams, internal engineering resources, and third-party tool providers to build, improve, and manage internal tooling solutions.
- Oversee a technical roadmap for internal tooling initiatives, including understanding prioritization, resourcing, and requirements.
- Build and maintain strong relationships with internal and external partners to facilitate collaboration, establishing communication plans, coordinating stakeholders, tracking progress, identifying risks, stewarding frameworks and governance structures, and implementing solutions to ensure successful execution.
- Develop and implement process improvements, automation opportunities, and operational efficiencies through innovative solutions and best practices.
- Analyze business processes, performance metrics, and operational data to identify trends, risks, and opportunities for continuous improvement
- Drive operational and technical goal-planning processes, establish status-tracking mechanisms, and communicate progress, risks, and priorities across the organization.
- Operate effectively with minimal day-to-day direction, demonstrating sound judgment and decision-making in a fast-paced, ambiguous environment.
- All other duties as assigned.
Serious candidates will possess the minimum qualifications:
- Bachelor's degree from an accredited four-year college or university in a technology related field preferred
- Minimum of five (5) years of professional experience in Program Management, with a focus on Operations or Technology use cases.
- Minimum of five (5) years of experience leading complex cross-functional initiatives and influencing stakeholders across multiple business functions.
- Experience managing programs and projects involving executive-level stakeholders and organizational priorities.
- Demonstrated ability to drive operational excellence, business process improvement, governance, and change management initiatives.
- Strong verbal and written communication, facilitation, negotiation, presentation, and relationship management skills.
- Proven ability to influence outcomes without direct authority and drive accountability across teams.
- Strong analytical, problem-solving, critical-thinking, and decision-making capabilities.
- Exceptional organizational skills with the ability to manage multiple priorities, deadlines, and competing business needs.
- Experience creating executive communications, dashboards, status reporting, and performance metrics.
- Advanced proficiency with Microsoft Office Suite, including PowerPoint, Excel, Word, and related productivity tools.
- Ability to operate independently in ambiguous environments while maintaining strong attention to detail and execution excellence.
- PMP certification or related project/program management certification is preferred.
- Experience within the payments, financial services, money movement, card processing, or ACH industry is preferred.
- Familiarity with coding languages, technical systems, software development concepts, or data analytics tools is preferred.
- Experience supporting feature launches, operational readiness programs, or PMO organizations is preferred.
- Experience mentoring team members and promoting program management best practices is preferred.
- Knowledge of applicable laws and regulations impacting financial services or payment-processing environments is preferred.
Compensation:
At SWBC, our pay structure is based upon the market data for each role and we have established compensation ranges to ensure that we remain competitive. Any offer of employment is based upon individual experience, market data, and geographic location for each role. This role may be eligible for additional incentive compensation in the form of either commission or performance bonus.
The base salary range for this position is:
$102,991.20 - $164,788.00SWBC offers*:
- Competitive overall compensation package
- Work/Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Career enhancement and growth opportunities
- Emerging Professionals and Mentor Program
- Continuing education and career certifications
- Variety of healthcare coverage options
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program
*Based upon employee eligibility
Additional Information:
SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
Please note, SWBC does not hire tobacco users as allowed by law.
To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.
Originally posted on Himalayas