客户服务顾问 | 比利时市场 | 远程
Customer Service Advisor | Belgian Market | Remote
我们正在寻找积极主动的讲荷兰语的客户支持顾问，加入一个支持比利时市场的临时项目。
您是否热爱客户服务，具备同理心，并有真诚帮助客户的愿望？您是否能够处理敏感信息，并在需要准确性和安全性的场合提供专业支持？如果是这样，这可能是适合您的机会！
作为客户支持顾问，您将为支付行业的客户提供支持。您将处理各种客户咨询，同时处理敏感和财务信息，并遵循重要的安全和隐私程序。
根据您所支持的领域，您的职责可能包括协助客户处理丢失或被盗的信用卡和借记卡、回答持卡人咨询、验证客户身份、识别潜在的欺诈交易、挂失或解挂卡片，以及处理争议或索赔案件。
任务
主要职责
- 通过电话和电子邮件提供专业的客户服务。
- 成为客户与组织之间的关键联系点。
- 协助客户解决与卡片、支付和账户相关的问题。
- 协助客户处理丢失或被盗的信用卡和借记卡。
- 执行身份验证并清楚解释任何必要的下一步操作。
- 帮助识别潜在的欺诈交易并采取适当的行动。
- 在需要时支持信用卡的挂失和解挂。
- 准确且专业地处理争议和索赔案件。
- 在处理敏感和财务信息时仔细遵循安全和隐私程序。
- 确保对客户案例和来电请求进行准确的行政跟进。
要求
要求
- 荷兰语达到母语水平，口语和书面语均熟练。
- 英语水平良好。
- 具备专业的工作和思维方式。
- 需要有客户服务经验。
- 具备良好的沟通能力，以客户为中心并富有同理心。
- 准确无误，能够多任务处理，并适应动态的工作环境。
- 熟练使用计算机系统和各种软件应用。
- 能够独立工作，也能作为团队一员有效协作。
- 您居住在瓦伦西亚自治区或加泰罗尼亚。
- 您能够承诺参与整个6个月的项目。
福利
我们提供的福利
查看英文原文
We are looking for motivated Dutch-speaking Customer Service Advisors to join an exciting temporary project supporting customers in the Belgian market.
Do you have a passion for customer contact, an empathetic approach, and a genuine desire to help customers? Are you comfortable handling sensitive information and providing professional support in situations where accuracy and security are essential? Then this could be the opportunity for you!
As a Customer Service Advisor, you will support customers within the payments sector. You will handle a variety of customer enquiries while working with sensitive and financial information and following important security and privacy procedures.
Depending on the area you are supporting, your responsibilities may include assisting customers with lost or stolen credit and debit cards, answering cardholder enquiries, verifying customer identities, identifying potentially fraudulent transactions, blocking or unblocking cards, and handling dispute or claims cases.
Tasks
Main Responsibilities
- Provide professional customer support via telephone and e-mail.
- Act as an important point of contact between the customer and the organisation.
- Assist customers with questions relating to their cards, payments and accounts.
- Support customers with lost or stolen credit and debit cards.
- Carry out identity verification and clearly explain any required next steps.
- Help identify potentially fraudulent transactions and take the appropriate action.
- Support with the blocking and unblocking of credit cards where required.
- Handle dispute and claims cases accurately and professionally.
- Work carefully with sensitive and financial information while following security and privacy procedures.
- Ensure accurate administrative follow-up of customer cases and incoming requests. .
Requirements
Requirements
- Native-level Dutch, both spoken and written.
- Good command of English.
- Professional level of working and thinking.
- Previous customer service experience is required.
- Strong communication skills, with a customer-focused and empathetic approach.
- Accurate, able to multitask, and comfortable working in a dynamic environment.
- Comfortable using computer systems and different software applications.
- Able to work effectively both independently and as part of a team.
- You live in Comunidad Valenciana or Catalonia.
- You are able to commit to the project for the full 6-month period.
Benefits
What We Offer
What We Offer
- A 6-month temporary contract.
- A fully remote position.
- Paid training and guidance to ensure you are fully prepared for the role.
- The opportunity to gain experience within the international payments sector.
- A diverse, friendly and collaborative international working environment.
- Opportunities to develop your skills and professional experience.
- Comprehensive support for mental health and wellbeing.
If this position matches your skills and experience, we would love to hear from you!
Join our team and help us deliver professional, secure and high-quality customer service to our customers in Belgium.
Originally posted on Himalayas