客户成功顾问
Customer Success Consultant
关于Beyond Menu
BeyondMenu帮助15,000家独立餐厅通过数字服务赢得市场——包括SEO、在线订购、客户互动、留存和提升收入的工具，专为业主经营者打造。我们是该领域独立餐厅的领先收入合作伙伴。
关于客户成功团队
我们的客户成功团队不是传统的客户服务，也不仅仅是销售。
我们是增长伙伴。
我们的使命是通过以下方式推动客户留存和可衡量的业务成果（例如订单增长、复购率提升）：
- 数据洞察
- 战略执行
- 跨职能协作
我们为客户提供建立在信任基础上的数字化增长建议。
职位：客户成功顾问
你将作为餐厅客户的长期战略合作伙伴，利用数据、洞察和执行力帮助他们：
- 提高在线订单量
- 优化运营表现
- 实现长期增长
你还将发挥关键作用，加强我们对市场趋势和客户行为的内部理解。
你将负责：
- 在Salesforce中维护结构化的客户记录（里程碑、进展、互动）
- 使用Google Workspace（Docs、Sheets、Slides、Gmail）制定方案并协作
- 使用Databricks等数据工具分析关键指标（订单趋势、转化漏斗、留存率）
- 识别增长机会并推荐可执行的策略
- 以结果为导向，推动可衡量的成果
- 在客户与内部团队（产品、工程、营销、销售）之间起到桥梁作用
- 监测市场趋势并分享竞争洞察
我们寻找的人：
- 具备良好的英语沟通能力（书面和口语）
- 3年以上客户成功、咨询或销售经验（SaaS或科技行业优先）
- 数据驱动思维；熟练使用Excel/Google Sheets（熟悉Salesforce/BI工具者优先）
- 强大的问题解决能力和结构化思维能力
- 自驱力强，高度负责，能够处理多项优先任务
- 适应远程工作，工作时间与美国时区一致（开罗时间晚上10点至早上7点）
我们提供：
- 竞争力的底薪+绩效提成（无上限）
- 全远程办公
- 与美国时区对齐的灵活工作时间
- 结构化的入职培训和持续学习机会
- 协作性强、高绩效、国际化的团队
最初发布于Himalayas
查看英文原文
About Beyond Menu
BeyondMenu helps 15,000 independent restaurants win with digital hospitality — SEO, online ordering, guest engagement, retention, and revenue-driving tools built specifically for owner-operators. We’re a leading revenue partner for independent restaurants in this space.
About the Client Success Team
Our Client Success Team is not traditional customer support—and not just sales.
We are growth partners.
Our mission is to drive customer retention and measurable business outcomes (e.g., order growth, repeat rate improvement) through:
- Data insights
- Strategic execution
- Cross-functional collaboration
We act as trusted digital growth advisors to our clients.
Role: Customer Success Consultant
You will serve as a long-term strategic partner to restaurant clients, using data + insights + execution to help them:
- Increase online orders
- Optimize operational performance
- Unlock long-term growth
You’ll also play a key role in strengthening our internal understanding of market trends and customer behavior.
What You'll Do:
- Maintain structured client records in Salesforce (milestones, progress, interactions)
- Develop proposals and collaborate using Google Workspace (Docs, Sheets, Slides, Gmail)
- Analyze key metrics (order trends, conversion funnel, retention) using data tools such as Databricks
- Identify growth opportunities and recommend actionable strategies
- Execute with a results-oriented mindset, driving measurable outcomes
- Act as a bridge between clients and internal teams (Product, Engineering, Marketing, Sales)
- Monitor market trends and share competitive insights
Who We're Looking For:
- Strong English communication skills (written and verbal)
- 3+ years of experience in customer success, consulting, or sales (SaaS or tech preferred)
- Data-driven mindset; comfortable with Excel / Google Sheets (Salesforce / BI tools are a plus)
- Strong problem-solving and structured thinking skills
- Self-driven, highly accountable, and able to manage multiple priorities
- Comfortable with remote work and U.S.-aligned working hours (Cairo time 10pm-7am)
What We Offer:
- Competitive base salary + performance-based commission (uncapped)
- Fully remote work
- Flexible schedule aligned with U.S. time zones
- Structured onboarding and ongoing training
- Collaborative, high-performance, international team
Originally posted on Himalayas