集团产品经理，合规代理体验
Group Product Manager, Compliance Agent Experience
准备好开展职业生涯中最有影响力的工作了吗？在Coinbase，我们对实现经济自由的使命毫不妥协。标准很高，环境紧张，我们喜欢这样。这不是一个安于现状的地方，而是让你突破自我认知极限的地方。如果你准备与那些不愿满足于“足够好”的人一起打造金融的未来，你就在正确的地方。Coinbase是一家以远程办公为主，但并非仅限于远程的公司。你将每季度参加一次高强度的线下工作会，称为“冲刺”。
我们正在招聘一位集团产品经理，领导EAA组织内的合规代理体验产品团队。该团队构建了内部工具和由AI驱动的调查体验，供合规运营执行Coinbase的金融犯罪计划，包括反洗钱交易监控、了解你的客户、增强尽职调查以及制裁/筛查。你将负责自动化优先的路线图，使调查人员更快更准确地处理警报、评估风险并记录决策，让人类专注于高判断力的工作，而平台则处理可重复的任务。
你将负责：
- 从愿景和策略到执行，全面负责合规代理体验产品领域，涵盖反洗钱/交易监控、了解你的客户、增强尽职调查以及制裁/筛查的调查界面。
- 推动多年期的AI辅助、人机协作的调查流程路线图，显著减少周期时间，提高决策质量，并增加自动化采用率。
- 领导调查支持的自建与采购及供应商策略，包括与合规、法律、安全和采购部门合作进行评估和RFP。
- 与工程、数据科学/机器学习、合规项目负责人和客户体验运营部门合作，交付集成工具，减少上下文切换并提高端到端调查吞吐量。
- 建立合规工具的成功指标和度量标准（调查周期时间、平均处理时间、升级率、质量保证结果、误报减少、自动化采用率），并通过定期业务评审向高管利益相关者报告进展。
- 制定安全、隐私和可审计性要求，包括访问控制、数据保留、审计追踪和模型治理，确保监管准备就绪，同时不牺牲调查员的可用性。
所需技能和经验
查看英文原文
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
We're hiring a Group Product Manager to lead the Compliance Agent Experience product team within our EAA organization. This team builds the internal tooling and AI-powered investigation experiences used by Compliance Operations to execute Coinbase's financial crime programs, including AML Transaction Monitoring, KYC, Enhanced Due Diligence, and Sanctions/Screening. You'll own the automation-first roadmap that enables investigators to triage alerts, assess risk, and document decisions faster and more accurately, so humans focus on high-judgment work while the platform handles repeatable tasks at scale.
What you'll do:
- Own the Compliance Agent Experience product area end-to-end, from vision and strategy through execution, covering AML/TMS, KYC, EDD, and Sanctions/Screening investigation surfaces.
- Drive a multi-year roadmap for AI-assisted, human-in-the-loop investigation workflows that measurably reduce cycle time, improve decision quality, and increase automation adoption.
- Lead build-vs-buy and vendor strategy for investigation enablement (OSINT, case enrichment, LLM tooling), including evaluations and RFPs in partnership with Compliance, Legal, Security, and Procurement.
- Partner with Engineering, Data Science/ML, Compliance Program owners, and CX Operations to deliver integrated tooling that reduces context-switching and improves end-to-end investigation throughput.
- Establish success metrics and instrumentation for Compliance tooling (investigation cycle time, AHT, escalation rates, QA outcomes, false positive reduction, automation adoption) and report progress to executive stakeholders through regular business reviews.
- Shape security, privacy, and auditability requirements, including access controls, data retention, audit trails, and model governance, ensuring regulatory readiness without compromising investigator usability.
Required Skills and Experience:
- 10+ years of product management experience, including 5+ years leading and developing PM teams, with a track record of shipping internal tooling or operational platforms at global scale.
- Demonstrated experience building AI/ML-powered automation or workflow products (e.g., LLM-based assistants, human-in-the-loop decisioning, intelligent case routing) in compliance, fintech, or similarly regulated domains.
- Deep familiarity with AML, transaction monitoring, investigations, sanctions screening, or KYC/EDD operations, including auditability and regulator-facing requirements.
- Proven ability to define measurable outcomes (throughput, quality, automation rates), instrument product surfaces, and use data to drive roadmap prioritization across a multi-team portfolio.
- Track record of leading cross-functional programs spanning engineering, compliance, data science, and operations with 5+ teams, and communicating strategy and tradeoffs to VP+ audiences.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
Annual base salary range (excluding equity and bonus):
$243,865—$286,900 USD
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.