代理解决方案工程师
Agentic Solution Engineer
关于公司：
Netomi 是企业客户体验领域的领先代理型 AI 平台。我们与 Delta 航空、MetLife、United 等全球最大品牌合作，实现在整个客户旅程中大规模的代理自动化。我们的无代码平台提供最快的产品上市时间、最低的总体拥有成本，以及适用于任何 CX 场景的 AI 代理的简单、可扩展管理。由 WndrCo、Y Combinator 和 Index Ventures 投资，我们帮助企业在效率、成本降低和提供更高质量的客户体验方面取得进展。
想成为人工智能革命的一部分，改变全球最大品牌的业务方式吗？加入我们！
职位描述
我们正在寻找一名代理解决方案工程师，使用 Netomi 的无代码平台构建和扩展代理工作流和工具。该职位需要扎实的软件工程基础，结合提示工程和 API 驱动的自动化，以实现可靠、自主的 AI 代理。
职责
- 设计并编写高质量的提示，用于基于 LLM 的代理（优先使用 GPT 类模型）。
- 使用 Netomi 的无代码平台构建代理工具和工作流（类似于 Workato、Zapier、n8n）。
- 集成外部和内部 API，包括身份验证、数据映射和错误处理。
- 实现单元测试，调试问题，并确保代理工作流的可靠性。
- 应用工程最佳实践和设计模式，如重试、超时、幂等性和懒加载。
- 优化代理的性能、成本和容错能力。
- 与产品、质量保证和交付团队合作，推出生产级的代理解决方案。
要求
- 5-7 年软件开发工程师或类似角色的经验。
- 对提示工程和 LLM 行为有深入理解。
- 具备与客户和业务利益相关者合作的能力，理解需求并将其转化为可操作的解决方案设计。
- 具有 REST API、webhook 和基于 JSON 的集成的实际经验。
- 具有单元测试、调试和故障排除的扎实经验。
- 了解弹性系统设计模式和非正常流程处理。
加分项
- 具有无代码/低代码自动化平台的经验。
- 接触过代理型 AI、对话型 AI 或工作流编排系统。
- 熟悉生产系统的可观测性和监控。
- Netomi 是一家平等机会雇主，致力于在职场中实现多元化。我们评估
查看英文原文
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the role
We are looking for an Agentic Solution Engineer to build and scale agentic workflows and tools using Netomi’s no-code platform. This role requires strong software engineering fundamentals combined with prompt engineering and API-driven automation to power reliable, autonomous AI agents.
Responsibilities
- Design and write high-quality prompts for LLM-based agents (GPT-class models preferred).
- Build agentic tools and workflows using Netomi’s no-code platform (similar to Workato, Zapier, n8n).
- Integrate external and internal APIs, including authentication, data mapping, and error handling.
- Implement unit tests, debug issues, and ensure reliability of agent workflows.
- Apply engineering best practices and design patterns such as retries, timeouts, idempotency, and lazy loading.
- Optimize agents for performance, cost, and fault tolerance.
- Collaborate with Product, QA, and Delivery teams to ship production-grade agentic solutions.
Requirement
- 5-7 years of experience as a Software Development Engineer or similar role.
- Strong understanding of prompt engineering and LLM behavior.
- Strong ability to partner with customers and business stakeholders to understand requirements and translate them into actionable solution designs.
- Hands-on experience with REST APIs, webhooks, and JSON-based integrations.
- Solid experience in unit testing, debugging, and troubleshooting.
- Knowledge of resilient system design patterns and non-happy path handling.
Nice to Have
- Experience with no-code/low-code automation platforms.
- Exposure to agentic AI, conversational AI, or workflow orchestration systems.
- Familiarity with observability and monitoring in production systems.
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Originally posted on Himalayas