助理经理, 业务分析师
Associate Manager, Business Analyst
加入Duncan Solutions, LLC团队
Duncan Solutions, LLC是一家全方位的交通管理公司，专注于通过连接人、技术和数据，使城市更加宜居和高效。作为领先的停车和收费管理解决方案提供商，我们为市政和商业客户提供票据处理、债务催收、DMV注册车主识别、后台交易处理、图像审核、客服中心和客户体验（CX）运营、集成路边停车管理等支持服务。
工作地点
这是一个远程职位，适用于以下州：AZ、CA、CO、CT、DE、FL、GA、IL、IN、IA、KS、LA、MD、MA、MI、MO、MN、NJ、NY、NC、OH、PA、RI、SC、TN、TX、VA、WA、WI、WV、VT、D.C.。候选人必须居住在上述地区之一才能被考虑。
请注意：Duncan Solutions, LLC目前或未来都不会提供签证担保。候选人必须已获得在美国工作的合法授权，且无需当前或未来的签证担保。
薪资透明
该职位年薪为62,000至72,000美元，具体根据经验、技能和地点而定。
员工还可能有资格获得基于绩效的激励措施和其他福利，作为我们全面薪酬包的一部分。
工作时间
周一至周五，东部标准时间上午8:00至下午5:00
职位概述
业务分析师助理经理负责监督面向客户的操作分析、系统支持和流程优化计划，以确保合同履行、服务卓越和运营完整性。该职位是客户、内部部门和技术团队之间的关键联络人，负责处理升级事项、协调系统改进、支持支付处理运营，并领导客户驱动的项目。
该职位结合了业务运营分析与系统专业知识，通过强大的报告、故障排除、文档和跨职能协作来确保客户义务的履行。该职位在有限的监督下运作，并管理影响客户表现、监管合规和运营连续性的计划。
核心职责和任务
- 作为指定客户的首要联系人，与客户领导层和内部利益相关者合作，确保及时解决运营和客户问题。
- 协调和管理客户升级事项、例外情况处理、系统改进和支付处理运营。
- 与技术团队合作，分析和解决系统问题，确保系统的稳定性和性能。
- 编写和维护操作文档，确保流程的清晰和可追溯性。
- 支持客户项目，包括需求收集、方案设计和实施跟踪。
- 与其他部门协作，推动流程优化和效率提升。
查看英文原文
Join Our Team at Duncan Solutions, LLC
Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more.
WORK LOCATION
This is a remote position with eligibility in the following states: AZ, CA, CO, CT, DE, FL, GA, IL, IN, IA, KS, LA, MD, MA, MI, MO, MN, NJ, NY, NC, OH, PA, RI, SC, TN, TX, VA, WA, WI, WV, VT, D.C. Candidates must reside in one of the following locations for consideration.
Please note: Duncan Solutions, LLC, does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements.
PAY TRANSPARANCY
This role will offer $62,000 - $72,000 annually, depending on experience, skills, and location.
Employees may also be eligible for performance-based incentives and additional benefits as part of our total rewards package.
WORKING HOURS
Monday-Friday 8:00 AM – 5:00 PM Eastern Standard Time
POSITION SUMMARY
The Associate Manager, Business Analyst is responsible for overseeing client-facing operational analysis, system support, and process optimization initiatives that ensure contractual performance, service excellence, and operational integrity. This role serves as a key liaison between clients, internal departments, and technology teams to manage escalations, coordinate system enhancements, support payment processing operations, and lead client-driven projects.
The position blends business operations analysis with systems expertise, ensuring that client obligations are met through strong reporting, troubleshooting, documentation, and cross-functional collaboration. This role operates with limited supervision and manages initiatives that impact client performance, regulatory compliance, and operational continuity.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Serve as a primary point of contact for assigned clients, partnering with client leadership and internal stakeholders to ensure timely resolution of operational and customer issues.
- Coordinate and manage client escalations, exception handling, and special account cases requiring detailed research and cross-functional collaboration.
- Oversee preparation and delivery of operational and performance reports, including key performance indicators, financial statistics, and status updates on active projects.
- Monitor performance trends and contract deliverables to ensure compliance with client agreements and service expectations.
- Document recurring issues, identify root causes, and recommend process or system enhancements to prevent future occurrences.
- Support and maintain business systems including document imaging, case management, payment processing, and correspondence platforms, ensuring proper integration and functionality.
- Troubleshoot hardware and software issues in collaboration with Information Technology and operational teams to minimize service disruptions.
- Lead user acceptance testing and validation efforts related to system upgrades, enhancements, and client modifications.
- Configure systems and workflows to meet client contractual requirements and evolving business needs.
- Develop and implement payment processing solutions and support file layout changes, data integrations, and reporting requirements.
- Coordinate new client onboarding efforts, including documentation of business rules, system configuration, process mapping, and cross-departmental implementation support.
- Build and maintain documentation for business processes, reporting methodologies, and system workflows.
- Collaborate with Finance, Operations, Collections, and Technology teams to ensure alignment of reporting, compliance, and service delivery standards.
- Support business continuity planning efforts, including documentation and coordination of business resumption and impact analyses.
- Analyze operational inefficiencies, system error trends, and workflow gaps to recommend improvements that enhance accuracy and productivity.
- Address user access and security requests in accordance with company and client standards.
- Represent the organization in a professional and ethical manner when interacting with clients, consultants, and internal partners.
- Support special projects and strategic initiatives as assigned by leadership.
What You’ll Need to Succeed
- Experience in business operations analysis, payment processing, lockbox operations, or client support environments.
- Experience managing customer or client escalations and presenting findings to leadership.
- Experience supporting or configuring document imaging, case management, or payment processing systems.
- Knowledge of system integrations and process workflow design.
- Experience with reporting tools and ability to analyze performance metrics.
- Ability to create queries and analyze data results preferred.
- Strong understanding of business process documentation and requirements gathering.
- Proficiency in Microsoft Office applications including Word, Excel, Outlook, and PowerPoint.
- Experience with Databricks, API, Confluence, JIRA.
- Strong analytical, problem-solving, and critical thinking skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and projects simultaneously.
- Strong collaboration skills with the ability to work across technical and operational teams.
- Ability to work independently with minimal supervision.
- Professional judgment and discretion when handling sensitive client or operational information
- Ability to take operational requirements and translate into technical terms.
- Detailed oriented and naturally inquisitive.
- Some travel is required.
EDUCATION / EXPERIENCE / SKILLS
- High School Diploma or GED from an accredited institution required.
- 3-5 years of experience in business operations and system expertise along with client-facing operational analysis, system support, and process optimization.
PREFERRED
- Bachelor’s degree in Business Administration, Information Systems, Finance, or related field preferred.
- 3-5 years of experience in transportation, financial services, parking, tolling, or permitting.
Physical Demands and Working Conditions
· This role is primarily computer-based and may be performed in an office or remote work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
WHAT WE OFFER
Duncan Solutions, LLC, offers a professional environment, stability, upward mobility, and a wide breadth of benefits. We offer our full-time regular employees who meet eligibility criteria the following which include:
Medical, Dental, & Vision Insurance
- Medical, Dental, & Vision Insurance
- Healthcare & Dependent Flexible Spending Accounts (FSA)
- Health Savings Account (HSA) with Employer Contribution
- Company Paid Life and AD&D Insurance
- Company Paid Short- & Long-Term Disability
- Employee Assistance Program (EAP)
- 401(k) with Employer Match (Traditional/Roth/Safe Harbor)
Paid Time Off
- 10 Company Holidays
- PTO Accrual
- Sick Time Accrual
- Parental Leave
- Jury Duty
- Military Leave
- Bereavement
Other Voluntary Benefits
- Life and AD&D Insurance for Employees/Spouse/Child(ren)
- Critical Illness
- Accident Insurance
- Dependent Care Flexible Spending Account (DCFSA)
Duncan Solutions, LLC is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic.
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Salary: $62,000 - $72,000Originally posted on Himalayas