Dynamics365管理员
Dynamics365 Administrator
分类：
薪资
职位描述：
你正在寻找新的挑战吗？热衷于创新吗？想在一家重视诚信、团队合作和忠诚度的全球公司工作吗？
在LATICRETE International，我们的目标是成为全球信赖的建筑品牌，提供高性能的瓷砖和石材安装系统以及建筑装修解决方案。我们已经经营了70年，由家族拥有三代，在100多个国家都有业务。2017年，《哈特福德商业杂志》甚至将我们列为康涅狄格州顶级家族企业之一！
我们不仅制造创新的行业领先产品。我们的宗旨是改善建筑世界以及那些建造它的人的生活。我们努力与员工、客户、合作伙伴以及我们运营的全球社区建立联系，参与并改善他们的生活。
我们正在寻找充满热情且有抱负的员工，他们不仅希望在我们的组织中有所作为，还希望在自己的社区、行业和世界上产生影响。如果这听起来像你，那么你还等什么？加入这个大家庭，拓展你的视野！
一些我们的福利包括：
- 医疗保险
- 牙科保险
- 视力保险
- 401k
- 学费报销
- 除带薪假期和病假外，还有13个带薪节假日
- 弹性支出账户
- 寿险、意外险和补充保险
- 圣诞节和元旦假期之间有一周带薪工厂停机时间
职位描述：
Dynamics365管理员将负责LATICRETE的Microsoft Dynamics365平台的配置、维护和优化，重点在于市场营销和客户洞察旅程。该职位将支持CRM定制、使用Power Platform工具进行集成，并通过PowerBI为数据可视化做出贡献。管理员将与其他开发人员和跨职能团队合作，确保CRM系统符合业务需求并支持战略计划。
核心职责和责任
根据需要，可能会分配其他职责和责任。
CRM管理与定制（50%）
- 配置和维护Dynamics365模块：销售、客户服务和市场营销（客户洞察旅程）。
- 维护和改进面向客户的Power Pages / Power Apps门户。
- 定制实体、工作流、表单和仪表板以满足业务需求。
- 管理用户角色、权限和安全设置。
- 监控系统性能
查看英文原文
Classification:
SalaryJob Description:
Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty?
At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We’vebeen in business for 70 years, family-ownedfor three generations, and can be found in over 100 countries.The Hartford Business Journal even named us one of Connecticut’s top family-owned companies in 2017!
We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate.
We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons!
Just some of our benefits:
- Medical
- Dental
- Vision
- 401k
- Tuition reimbursement
- 13 paid holidays in addition to paid vacation and sick time
- Flexible spending
- Life Insurance, AD&D and Supplemental Insurance
- 1 week paid plant shutdown between the Christmas and New Year's Day holidays
Job Description:
The Dynamics365 Administrator will be responsible for the configuration, maintenance, and optimization of the LATICRETE Microsoft Dynamics365 platform, with a focus on Marketing and Customer Insights Journeys. This role will support CRM customization, integration using Power Platform tools, and contribute to data visualization efforts using PowerBI. The administrator will collaborate with other developers and cross-functional teams to ensure the CRM system aligns with business needs and supports strategic initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Additional duties and responsibilities may be assigned, as necessary.
CRM Administration & Customization (50%)
- Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
- Maintain and improve customer-facing Power Pages / Power Apps portals.
- Customize entities, workflows, forms, and dashboards to meet business requirements.
- Manage user roles, permissions, and security settings.
- Monitor system performance and troubleshoot issues.
Integration & Reporting (30%)
- Utilize Power Platform tools (Power Automate, Power Apps) for system integration, custom workflow development and automation.
- Support data integration between Dynamics365 Dataverse and other enterprise systems.
- Assist BI team in developing PowerBI reports and dashboards to support CRM business intelligence needs.
Collaboration & Support (20%)
- Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions.
- Maintain and abide by corporate CRM change-management process.
- Act as primary end-user support professional for Marketing group.
- Provide training and documentation for end-users.
- Collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise architecture standards.
REQUIRED SKILLS & QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
- Bachelor’s degree in Information Technology, Computer Science, or related discipline required. Master’s degree preferred.
- Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred.
- Microsoft Power Platform Developer Associate certification strongly preferred.
Specialized Skills and Experience:
- Minimum 2 years of hands-on experience with Microsoft Dynamics365 or Salesforce.com CRM.
- Proficiency in the following CRM modules: Sales, Service, and Marketing.
- Strong understanding of CRM architecture, integration and customization.
- Strong knowledge of data integrity best practices. Ability to proactively identify, rectify and prevent quality issues.
- Experience with Power Automate, Power Apps (model-driven and canvas), and Dataverse.
- Experience with PowerBI and Dynamics365 reporting and data visualization preferred.
- Working knowledge of CRM application security standards and best practices.
- Excellent problem-solving and communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Team Cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers.
Travel Requirement:
· 10%, domestic.
Physical Requirements:
- Lift: Must be able to lift and/or carry a minimum of 25 pounds.
- Push/Pull: Must be able to push/pull 25 pounds.
- Standing: Must be able to stand at least 25% of the day.
- Sitting: Must be able to sit at least 50% of the day.
Originally posted on Himalayas