高级客户成功经理
Senior Customer Success Manager
加入ABC Fitness，成为我们文化中的一部分，这里既有雄心又真实。让我们一起改变健身的未来！
我们的价值观
最佳生活
我们相信出色的工作始于优秀的人。这就是为什么我们的文化建立在尊重、信任和归属感之上。我们创造一个包容的环境，让每位团队成员都能带真实的自我来工作——因为多元的观点推动创新和有意义的影响。
成长型思维
我们是行动者、思考者和梦想家。在ABC Fitness，你的成长就是我们的投资。通过持续学习、导师制度和职业发展机会，我们帮助你实现个人和职业上的新高度。
一个团队
从第一天起，你就会成为一支协作、庆祝并互相关心的团队的一员。我们快速前进，互相支持，并在过程中享受乐趣。因为当你成功时，我们所有人都会成功。
作为高级客户成功经理，你将负责推动企业客户的客户价值、留存和增长。作为值得信赖的顾问，你将与关键利益相关者建立牢固的关系，提供战略指导，并帮助客户最大化ABC解决方案的价值。
此职位将支持一系列企业客户，包括需要韩语支持的关键客户。你必须居住在澳大利亚，并且精通韩语和英语。作为客户的首要联系人，你将与销售、产品、支持和其他内部团队合作，代表客户的需求，解决复杂问题，并实现成功的业务成果。最终，你将对所负责客户群组的满意度、留存率和长期成功负责。
你将负责
- 与你所负责客户群组中的客户和关键利益相关者建立信任和长期关系。
- 跟踪和监控客户账户健康状况，识别问题区域和增长机会。
- 向关键客户利益相关者定期提供一致且有意义的业务回顾。
- 与客户合作制定并执行推动业务成果的成功计划。
- 收集客户成功故事和业务成果，以支持推广和增长计划。
- 展示产品的功能和潜在业务成果。
- 作为客户问题升级后的首要联系人，协调内部资源以推动及时解决。
- 直接管理升级的支持工单
查看英文原文
Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!
Our Values
Best Life
We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.
Growth Mindset
We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.
One Team
From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.
As a Senior Customer Success Manager, you will be responsible for driving customer value, retention, and growth across a portfolio of enterprise customers. Acting as a trusted advisor, you will build strong relationships with key stakeholders, provide strategic guidance, and help customers maximize the value of ABC's solutions.
This role will support a portfolio of enterprise customers, including a key customer requiring Korean language support. You must reside in Australia and be fluent in both Korean and English.As the primary point of contact for your customers, you will partner with Sales, Product, Support, and other internal teams to advocate for customer needs, resolve complex issues, and deliver successful business outcomes. Ultimately, you are accountable for customer satisfaction, retention, and long-term success across your portfolio.
What You'll Do
- Build trust and long-term relationships with customers and key stakeholders across your portfolio.
- Track and monitor customer account health, identifying areas of concern and opportunities for growth.
- Deliver consistent and meaningful business reviews to key customer stakeholders.
- Partner with customers to develop and execute success plans that drive business outcomes.
- Capture customer success stories and business outcomes to support advocacy and growth initiatives.
- Demonstrate product capabilities, functionality, and potential business outcomes.
- Serve as the primary point of contact for escalated customer issues, coordinating internal resources to drive timely resolution.
- Directly manage escalated support tickets as required.
- Maintain customer and product usage intelligence using CRM and customer engagement platforms.
- Partner with Product to communicate customer feedback, feature requests, and enhancement opportunities.
- Serve as a mentor for new hires and junior team members.
- Participate in cross-functional projects and other initiatives as required.
What You'll Need
- 5+ years of experience in Customer Success, Account Management, or a related customer-facing role supporting enterprise customers.
- Exceptional verbal and written communication skills, with the ability to build trusted relationships across all levels of a customer organization.
- Strong presentation, negotiation, and stakeholder management skills.
- Customer-focused with demonstrated ability to manage complex customer relationships, navigate challenging situations, and deliver positive business outcomes.
- Highly organized with the ability to manage multiple priorities and execute effectively in a fast-paced environment.
- Strong analytical and problem-solving skills, with the ability to interpret customer and business data to drive insights and recommendations.
- Collaborative team player with the ability to build effective cross-functional partnerships.
- Experience using CRM, customer engagement, and project management tools.
- Proficiency in Microsoft Excel.
- Fluency in both Korean and English.
- Fitness industry and/or SaaS experience preferred.
WHAT’S IN IT FOR YOU:
- Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
- Time Off – with our open PTO approach, you have flexibility in how and when you take time off, alongside statutory leave and 14 paid holidays (including company-wide Days of Disconnect!)
- Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
- Parental & Pawternity Leave – we support your growing family with paid parental leave (including up to 6 months company-supported leave) and pawternity leave when you welcome a new pet
- Best Life Perk – we support your wellbeing with an annual reimbursement for fitness, wellness, and health expenses
- Medical Support – flexible Health Reimbursement Account to help cover medical, dental, and vision expenses
- EAP – free and confidential support whenever you need it
- Premium Calm App – enjoy a Calm subscription for you and up to 5 friends or family members
- And more! – so many benefits we couldn’t even fit them all here!
At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.
ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com.
About ABC Fitness
ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.
From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together.
Learn more at abcfitness.com
Originally posted on Himalayas