入站与XDR绩效经理
Manager, Inbound & XDR Performance
在ClickUp，我们正在打造未来的工作方式：首个真正融合AI的工作空间，将任务、文档、聊天、日历和企业搜索统一在一起，所有功能都由以情境为中心的AI驱动。我们是一家以AI为核心的企业。每位团队成员都被期望每天使用AI，我们在招聘过程中会评估AI的熟练程度。加入我们，一起重新定义可能的边界。🚀
你是一名商业绩效经理，负责并推动使我们的商业和XDR销售团队持续卓越的赋能计划。作为商业和XDR部门的专职绩效负责人，你设计并交付辅导计划、操作手册和FLM激活内容，直接提升商业团队的销售、续约和扩展能力，以及XDR团队的潜在客户挖掘、资格筛选和线索生成能力。但更重要的是，你积极地拆解并重建核心商业和XDR流程，利用数据、AI、自动化和有洞察力的战略，用更根本的改进替代旧有的工作流程。
你是一个以数据为驱动的建设者，理解高速度商业销售和XDR运作的节奏，并知道如何将这种理解转化为能够大规模改变行为的计划。你不会轻易接受现有的流程。你通过绩效数据识别哪些计划有效，哪些无效，并基于证据做出决策，而不是凭直觉。你自然地与职能领导合作，对什么最重要有很强的判断力，并且知道如何设计FLM可以在每周辅导中实际使用的资料。你习惯于与同事共同设计共享项目，然后负责商业和XDR特定的执行。
职位职责：
- 主动识别、拆解并重建核心商业和XDR流程，用数据驱动、AI驱动、自动化驱动的工作流程取代传统方法，实现显著的改进
- 全权负责商业和XDR板块的赋能计划，从需求收集和规划到交付、FLM激活和效果评估
- 与商业和XDR职能领导合作，识别绩效差距，定义优秀标准，并设计弥补差距的计划
- 利用绩效数据、参与度指标以及领先/滞后指标，持续优化计划设计、优先级和迭代
- 设计并构建计划内容（辅导手册、交易案例）
查看英文原文
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
You are a Manager, Commercial Performance who owns and drives the enablement programs that make our Commercial and XDR sales organizations consistently excellent. As the dedicated performance lead for the Commercial and XDR segments, you design and deliver coaching programs, playbooks, and FLM activation content that directly improve how Commercial teams sell, renew, and expand, and how XDR teams prospect, qualify, and generate pipeline. But more fundamentally, you are proactively deconstructing and rebuilding core Commercial and XDR processes, using data, AI, automation, and informed strategy to replace legacy workflows with something fundamentally better.
You are a data-driven builder who understands the rhythms of a high-velocity Commercial sales and XDR motion and knows how to translate that understanding into programs that change behavior at scale. You don't accept inherited processes at face value. You use performance data to identify where programs are working and where they aren't, and you make decisions based on evidence, not intuition. You partner naturally with functional leadership, operate with strong editorial judgment about what matters most, and know how to design content that FLMs can actually use in weekly coaching cadences. You're comfortable co-designing with peers on shared initiatives and then owning the Commercial- and XDR-specific execution.
The Role:
- Proactively identify, deconstruct, and rebuild core Commercial and XDR processes, replacing legacy approaches with data-informed, AI-driven, automation-informed workflows that produce step-change improvements
- Own Commercial and XDR segment enablement programs end-to-end, from intake and scoping through delivery, FLM activation, and measurement
- Partner with Commercial and XDR functional leadership to identify performance gaps, define what good looks like, and design programs that close the delta
- Use performance data, engagement metrics, and leading/lagging indicators to continuously inform program design, prioritization, and iteration
- Design and build program content (coaching playbooks, deal frameworks, renewal and expansion playbooks for Commercial; outbound execution, prospecting, and pipeline generation playbooks for XDR) tailored to each motion's volume and velocity
- Consult with GTM Productivity & Engagement on brief library needs, flagging gaps and partnering on distribution strategy for Commercial and XDR audiences
- Co-design shared cross-segment programs (e.g., systems rollouts) and own Commercial- and XDR-specific customization and delivery
- Deliver FLM activation content that equips Commercial and XDR managers to inspect and coach effectively in weekly 1:1s and pipeline reviews
- Engage GTM Onboarding when program content should be embedded in the new hire experience
- Partner on measurement, tracking engagement and attribution with leading and lagging indicators relevant to Commercial and XDR outcomes
- Report to GTM Performance & Productivity leadership
Qualifications:
- 5+ years in sales, enablement, content strategy, or product marketing at a SaaS or technology company
- Demonstrated track record building and delivering enablement programs that change seller behavior at scale
- Ability to stand in front of seasoned salespeople and train with credibility
- Deep experience producing, curating, and distributing multi-format enablement content across multiple personas
- Strong editorial judgment: knows what to prioritize, what to cut, and how to balance quality with speed
- Proven cross-functional influence and ability to earn trust quickly without direct authority
- AI fluency: credible operator who uses AI and automation to improve enablement workflows, not just learning on the job
- Data-driven, comfortable using CRM platforms and performance dashboards to inform program design (e.g., Salesforce, Tableau, Outreach)
- Comfort with ambiguity and building new processes in a fast-paced, dynamic environment
- Exceptional written and verbal communication, facilitation, and presentation skills
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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