软件工程师，企业应用
Software Engineer, Enterprise Apps
准备开展职业生涯中最有影响力的工作吗？在 Coinbase，我们对提升经济自由的使命毫不妥协。标准很高，环境紧张，我们喜欢这样。这里不是安于现状的地方，而是将你推向自我认知极限的地方。如果你准备好与那些不愿接受“足够好”的人一起打造金融的未来，那你就在正确的地方。Coinbase 是一家以远程办公为主，但不局限于远程的公司。期待每季度进行一次高强度的线下工作会，称为“冲刺”。
作为 CX 共享代理平台和 SFDC 解决方案团队的软件工程师，你将构建和扩展支持 Coinbase 全球客户支持和合规运营的平台。该团队隶属于企业应用与架构部门，负责 CX 工具，包括 Salesforce、Maestro QA 和 Assembled，使代理能够快速且准确地解决客户问题并管理 KYC 流程。你将开发全栈服务和集成，提高代理效率，支持战略平台迁移，并从巴西地区实现大规模影响。
你会做：
- 使用 Golang 和 gRPC 构建并发布后端服务，扩展 CX 平台功能，支持合规和客户团队的代理流程。
- 负责第三方 SaaS 平台的评估、集成和持续支持，确保 CX 工具生态系统中的无缝连接。
- 与产品、设计、安全和数据团队合作，为复杂的运营和合规挑战提供跨职能解决方案。
- 推动团队中的工程最佳实践，包括代码审查、测试策略、部署流程和可观测性标准（指标、日志、追踪）。
- 将复杂的技术概念转化为清晰的建议，供 CX、产品和管理层等非技术利益相关者理解。
所需技能和经验：
- 5 年以上软件工程经验，精通 Go，有使用 gRPC、事件驱动架构（Kafka 或类似工具）以及 SQL 或 NoSQL 数据库构建可扩展后端服务的实际经验。
- 在生产环境中评估、集成和运行第三方 SaaS 应用程序和供应商 API 的实际经验。
- 在 AWS 上使用 Kubernetes、Terraform 和 CI/CD 工具（如 BuildKite 或类似工具）运行生产系统的经验，包括实施
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Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Software Engineer on the CX Shared Agent Platforms and SFDC Solutions team, you'll build and extend the platforms that power customer service and compliance operations across Coinbase. This team, part of the Enterprise Applications and Architecture org, owns CX tooling including Salesforce, Maestro QA, and Assembled, enabling agents to resolve customer issues and manage KYC workflows with speed and accuracy. You'll develop full-stack services and integrations that drive agent productivity, support strategic platform transitions, and deliver impact at scale from Brazil.
What you'll do:
- Build and ship backend services using Golang and gRPC that extend CX platform capabilities and support agent workflows across compliance and consumer teams.
- Own the evaluation, integration, and ongoing support of third-party SaaS platforms, ensuring seamless connectivity across the CX tooling ecosystem.
- Partner with product, design, security, and data teams to deliver cross-functional solutions to complex operational and compliance challenges.
- Drive engineering best practices across the team, including code reviews, testing strategies, deployment processes, and observability standards (metrics, logging, tracing).
- Translate complex technical concepts into clear recommendations for non-technical stakeholders across CX, product, and leadership teams.
Required Skills and Experience:
- 5+ years of software engineering experience, with proficiency in Go and hands-on experience building scalable backend services using gRPC, event-driven architectures (Kafka or similar), and SQL or NoSQL databases.
- Demonstrated experience evaluating, integrating, and operating third-party SaaS applications and vendor APIs in a production environment.
- Experience operating production systems on AWS with Kubernetes, Terraform, and CI/CD tooling (BuildKite or similar), including implementation of rate limiters, caching, load balancing, and circuit breakers.
- Proven ability to contribute to technical architecture decisions and translate them into reliable, high-traffic production systems.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.
Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
Annual base salary range (excluding equity and bonus):
R$342.600—R$342.600 BRL
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.