ServiceNow 高级软件工程师 - AI
ServiceNow Senior Software Engineer - AI
为什么加入我们
NewRocket 是首家以人工智能为核心的 ServiceNow 高级合作伙伴，能够在 Now 平台上实现真正的价值。作为企业领导的可信顾问，我们结合行业专业知识、以人为本的设计和企业级 AI，帮助组织应对变化并自信地扩展业务。拥有二十年的经验，我们帮助客户充分发挥 ServiceNow AI 平台的潜力，是最大的纯 ServiceNow 合作伙伴之一，专注于帮助企业采用值得信赖的 AI——带来持久业务价值的 AI。
我们 #GoBeyondWorkflows 为客户创造全新的体验。
加入我们的团队吧！
职位描述
NewRocket 是一个由 ServiceNow 专业人员组成的全球团队，帮助我们的客户运行和扩展他们的 ServiceNow 环境。我们正在招聘一位具有强大 ServiceNow 开发与实施经验的 ServiceNow 高级软件工程师 - AI。高级软件工程师/软件工程师将为客户提供项目专业服务的开发支持。
我们将提供支持和指导，帮助你快速上手一些最精彩的项目！我们提供官方的 ServiceNow 培训，使你可以获得多项认证。我们会设定成功的目标，然后让你运用你的技能和经验，提出创新解决方案，实现客户目标。
我们 #GoingBeyond，加入我们的团队吧！
你将负责的工作
· 作为 ServiceNow 高级软件工程师 - AI，你将与终端用户、IT 团队和关键利益相关者对接，收集系统需求。
· 在 ServiceNow 平台上设计、开发和部署基于 AI 的应用程序和工作流。
· 将机器学习、自然语言处理（NLP）和预测分析解决方案集成到任何 ServiceNow 模块（ITSM、ITOM、CSM、HRSD）中。
· 管理应用开发的所有方面，包括设计、编码、调试、测试、故障排除和文档编写。
· 使用当前的编程语言和技术编写完整的程序，并对应用程序进行测试和调试。
· 根据 ServiceNow 应用程序设计定制或基于产品的解决方案
· 配置通过 REST/SOAP 网络与其他应用程序的 ServiceNow 集成
· 在服务图中反映影响评估规则，并与技术专家和利益相关者进行验证
· 参与最终服务图、影响规则和事件管理工作的用户验收测试
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Why Us
NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.
We #GoBeyondWorkflows to create new kinds of experiences for our customers.
Come join our Crew!
The Role
NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Senior Software Engineer -AI with strong ServiceNow development & implementation experience. The Senior Software Engineers/Software Engineers who provide the development of project professional services for customers.
We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.
We are #GoingBeyond Come join our crew!
What You Will Be Doing
· As a ServiceNow Senior Software Engineer- AI , you will interface with end-users, IT teams and key stakeholders to gather systems requirements.
· Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform.
· Integrate machine learning, natural language processing (NLP), and predictive analytics solutions into any of the ServiceNow modules (ITSM, ITOM, CSM, HRSD).
· Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems.
· Write complete programming and perform testing and debugging of applications using current programming language and techniques.
· Design custom or product-based solutions based on ServiceNow applications
· Configuring integrations between ServiceNow via REST/SOAP web and other applications
· Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
· Participate in user acceptance testing of the resulting maps, impact rules and event management work
· Promote your update sets and data across applicable SN environments
· Remediate any production incidents that arise related to this scope
· Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
What You Bring Along
· 3+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM,ITOM etc.)
· Strong experience with ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist, leveraging AI-driven insights to improve service delivery and operational efficiency.
· Hands-on experience implementing and optimizing Now Assist features such as AI-powered case summarization, resolution recommendations, and conversational workflows.
· Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
· Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.
· Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
· Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements
· Experience in aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Scripting.
· Thrive in strategic planning, resource allocation, production methods, and coordination of people and resources.
· Adapts quickly in a fast-paced environment
Education:
· Bachelor’s or Master’s degree in Computer Science, Information Technology, AI/ML, or related field.
Certifications & Knowledge
The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.
Preferred Certifications:
· ITIL Foundation
· ServiceNow CSA and CAD
We Take Care of Our People
NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact .
Originally posted on Himalayas