远程工作雷达

曼哈顿主动（MAWM/MAO）项目事故经理 / 欧洲地区远程办公

Project Incident Manager for Manhattan Active (MAWM/MAO) / Remote within Europe

其他限定地区（需当地身份）日间重叠约 2 小时，需偶尔早起或晚睡
公司Kapres Technology, S.L.
薪资未公开
工作地点France, Germany, Italy, Netherlands, Poland, Slovakia, Spain, Sweden
地域资格限定地区（需当地身份）
时区要求日间重叠约 2 小时，需偶尔早起或晚睡
用工类型Full Time
发布时间今天
数据来源Himalayas
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注意地域限制：该职位明确限定在 France、Germany、Italy、Netherlands、Poland、Slovakia、Spain、Sweden 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。
作息提示：日间重叠约 2 小时，需偶尔早起或晚睡。

在Kapres Technology，我们正在为曼哈顿活动（MAWM/MAO）实施寻找一名项目事件经理，与一家跨国客户合作，该客户是物流行业的领导者。

寻找一位最晚于8月底开始工作的人选，由于项目规模，需要位于欧洲西部或北美东部/中部地区。

担任曼哈顿活动（MAWM/MAO）实施的项目事件经理，负责管理威胁项目里程碑、测试、切换、超期支持或上线的关键事件。该职位作为跨业务、IT、曼哈顿合作伙伴、集成商和第三方供应商的协调中心，以恢复服务并最小化项目影响。

主要职责

事件领导

  • 在设计、构建、测试、切换和超期支持期间，主导高优先级项目事件的管理。
  • 评估事件严重性、业务影响和项目风险。
  • 明确事件责任归属，并推动事件解决。
  • 主持事件桥接会议，确保所有团队有效协调。
  • 维护准确的事件日志、行动、决策和时间线。

技术协调

  • 协调以下技术团队：
  • 曼哈顿活动仓库管理（MAWM）
  • 曼哈顿活动订单管理（MAO）
  • 集成平台（如API、iPaaS、ESB）
  • 客户系统
  • 运输管理系统
  • 承运商集成
  • WCS/WES自动化系统
  • 身份和基础设施团队
  • 确保完成根本原因调查，而非仅仅实施临时解决方案。
  • 协调缺陷优先级和修复部署。

利益相关者沟通

  • 在重大事件期间提供定期高管更新。
  • 将技术问题转化为业务影响。
  • 传达恢复计划、风险和预期解决时间。
  • 管理与客户、业务利益相关者、供应商和项目领导的沟通。

项目交付支持

  • 保护关键项目里程碑，包括：
  • 系统集成测试（SIT）
  • 用户接受测试（UAT）
  • 性能测试
  • 切换
  • 上线
  • 超期支持
  • 升级可能影响交付日期的风险。
  • 在需要时推荐应急计划。

治理

  • 编制重大事件报告（MIRs）。
  • 促进事件后回顾和经验总结。
  • 跟踪重复性问题并识别系统性改进。
  • 确保事件符合项目治理和变更管理要求。
查看英文原文

At Kapres Technology, we are looking for an Project Incident Manager for Manhattan Active (MAWM/MAO) implementations to work with a multinational client, a leader in the logistics sector.

Looking for someone who can start at the latest by end of August and needs to be located in Western Europe due to scale of projects operating in EU Or Eastern/ Central North America.

A Project Incident Manager for Manhattan Active (MAWM/MAO) implementations, responsible for managing critical incidents that threaten project milestones, testing, cutover, hypercare, or go-live. The role acts as the central point of coordination across business, IT, Manhattan Associates, integration partners, and third-party vendors to restore service and minimize project impact.

Key Responsibilities

Incident Leadership

  • Lead the management of high-priority project incidents during design, build, testing, cutover, and hypercare.
  • Assess incident severity, business impact, and project risk.
  • Establish clear ownership and drive incidents through to resolution.
  • Chair incident bridge calls and ensure effective coordination across all teams.
  • Maintain accurate incident logs, actions, decisions, and timelines.

Technical Coordination

  • Coordinate technical teams across:
  • Manhattan Active Warehouse Management (MAWM)
  • Manhattan Active Order Management (MAO)
  • Integration platforms (e.g. API, iPaaS, ESB)
  • Customer Systems
  • Transport Management Systems
  • Carrier integrations
  • WCS/WES automation systems
  • Identity and infrastructure teams
  • Ensure root cause investigations are completed rather than simply implementing workarounds.
  • Coordinate defect prioritisation and deployment of fixes.

Stakeholder Communication

  • Provide regular executive updates during major incidents.
  • Translate technical issues into business impacts.
  • Communicate recovery plans, risks, and expected resolution times.
  • Manage communications with customers, business stakeholders, vendors, and programme leadership.

Project Delivery Support

  • Protect key project milestones including:
  • SIT
  • UAT
  • Performance Testing
  • Cutover
  • Go-Live
  • Hypercare
  • Escalate risks that could impact delivery dates.
  • Recommend contingency plans where required.

Governance

  • Produce Major Incident Reports (MIRs).
  • Facilitate post-incident reviews and lessons learned.
  • Track recurring issues and identify systemic improvements.
  • Ensure incidents comply with programme governance and change management processes.

Vendor Management

  • Coordinate with:
  • Manhattan Associates
  • System Integrators
  • Middleware providers
  • Infrastructure partners
  • Customer IT teams
  • Challenge vendors where necessary to meet agreed service levels and recovery commitments.
  • Escalate through vendor management channels when required.

Manhattan Active-Specific Responsibilities

A Project Incident Manager should understand the Manhattan Active ecosystem, including:

  • MAWM configuration and workflows
  • MAO order lifecycle
  • SCI (Supply Chain Intelligence)
  • Active Platform architecture
  • API-first integration model
  • Event framework
  • Message processing
  • Inventory synchronisation
  • Order orchestration
  • Wave management
  • Picking, packing and shipping processes
  • Inbound receiving
  • Labour management
  • Carrier integrations
  • Manhattan Cloud deployments
  • Release management
  • Configuration promotion between environments

Typical Major Incidents Managed

Examples include:

  • Orders failing between MAO and MAWM
  • Inventory synchronisation failures
  • API failures
  • Integration queue backlogs
  • Authentication or OAuth failures
  • Carrier label generation failures
  • ASN processing failures
  • Performance degradation during load testing
  • Warehouse RF device connectivity issues
  • SCI reporting failures
  • Cutover data migration issues
  • Batch processing failures
  • Failed production deployments
  • Environment outages
  • Customer-specific configuration defects

Required Skills

Technical

  • Strong understanding of Manhattan Active solutions.
  • Knowledge of REST APIs and event-driven architectures.
  • Experience with integration platforms (MuleSoft, TIBCO, Seeburger, etc.).
  • SQL and log analysis.
  • Cloud technologies (Google Cloud, Azure or AWS).
  • Proven experience of Defect and Test Management Tools (JIRA, Xray)
  • Understanding of warehouse operations and fulfilment processes.

Project & Delivery

  • Incident Management
  • ITIL Major Incident Management
  • Programme delivery
  • Risk management
  • Change management
  • Cutover planning
  • Hypercare management
  • Stakeholder management
  • Vendor management

Soft Skills

  • Calm under pressure.
  • Strong decision-making.
  • Excellent communication.
  • Executive reporting.
  • Negotiation and influencing.
  • Conflict resolution.
  • Facilitation.
  • Ability to manage multiple workstreams simultaneously.

Typical Deliverables

  • Major Incident Reports
  • Incident action trackers
  • Executive status updates
  • Risk and issue logs
  • Recovery plans
  • Root Cause Analysis (RCA)
  • Lessons Learned documentation
  • Service restoration plans
  • Hypercare dashboards
  • Incident metrics and KPIs

Key Success Measures

  • Mean Time to Detect (MTTD)
  • Mean Time to Resolve (MTTR)
  • Number of repeat incidents
  • Go-live readiness maintained
  • Minimal impact to project milestones
  • Quality of executive communications
  • Customer satisfaction during incident management
  • Successful delivery of SIT, UAT, cutover and go-live with controlled operational risk

Ideal Experience

A strong candidate would typically have:

  • 8–10+ years of IT project delivery experience, with at least 3–5 years managing major incidents on large-scale warehouse management or order management implementations.
  • Hands-on experience delivering Manhattan Active Warehouse Management (MAWM) and/or Manhattan Active Order Management (MAO) projects through SIT, UAT, cutover, go-live and hypercare.
  • Experience coordinating cross-functional teams across business operations, application support, integration, infrastructure, cloud, and third-party vendors.
  • A solid understanding of warehouse and fulfilment operations, integration patterns, and cloud-based SaaS delivery models.
  • Familiarity with ITIL Major Incident Management practices and Agile delivery methodologies.

Originally posted on Himalayas

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