销售开发与客户支持代表
Sales Development & Customer Support Representative
关于公司：Superior Contracting & Maintenance 是一家领先的建筑公司，致力于建筑和维护业务，为物业管理公司提供服务。我们以提供卓越的服务和成为客户的强大合作伙伴而自豪。随着我们持续发展，我们正在进入私人业主市场，现正寻找一位积极进取且技能娴熟的销售开发与客户服务代表加入我们充满活力的团队！
职位概述：作为销售开发与客户服务代表，您的工作职责将分为两部分。您将主动联系潜在客户，建立并培养有助于我们业务增长的关系。您的角色将在推动我们的销售管道和帮助我们实现业务目标方面发挥关键作用。此外，您还将是我们的私人业主部门的前线，包括处理来电、客户资质审核以及安排 HVAC 工单。这涉及与现场技术人员直接协调，确保客户、技术人员和内部团队之间的有效沟通。
职责：
- 接听销售来电并与潜在客户交流，了解他们的需求并进行线索资质审核。
- 主动致电潜在客户，介绍我们的产品/服务并建立初步联系。
- 通过有效的后续电话和邮件与潜在客户建立并维护关系。
- 与销售团队紧密合作，传递已资质审核的线索以便进一步开发。
- 在 CRM 系统中准确记录所有通话、预约和后续活动。
- 与销售团队紧密合作，传递已资质审核的线索以便进一步开发。
- 在 CRM 系统中准确记录所有通话、预约和后续活动。
- 使用提供的脚本引导对话，以促成销售或预订预约。
- 高效安排并调度 HVAC 安装、维护和维修任务的技术人员，优化他们的路线以提高生产力和客户满意度。
- 根据需要处理紧急调度，动态调整计划和资源。
- 以专业和礼貌的方式处理客户沟通，确保所有互动都能带来高客户满意度。
- 详细记录客户互动、服务请求和结果，用于质量保证和未来培训。
- 协助管理层进行数据录入
查看英文原文
About Us: Superior Contracting & Maintenance is a leading construction company dedicated to construction and maintenance, serving Property Management companies. We pride ourselves on giving exceptional service and being a strong business partner for our clients. As we continue to grow, we are moving into the private homeowner space and are looking for a motivated and skilled Sales Development & Customer Service Representative to join our dynamic team!
Job Overview: As a Sales Development & Customer Service Representative your job duties will be two-fold. You will engage in proactive outreach to potential clients to build and nurture relationships that contribute to our business growth. Your role will be crucial in driving our sales pipeline and helping us achieve our business objectives. Additionally, you will be at the forefront of our private homeowner department which involves handling incoming calls, qualifying, and scheduling HVAC work orders. This involves direct coordination of field technicians, ensuring effective communication between customers, technicians, and internal teams.
Responsibilities:
- Answer inbound sales calls and engage with potential customers to understand their needs and qualify leads.
- Make outbound calls to potential clients to introduce our products/services and establish initial contact.
- Develop and maintain relationships with prospective clients through effective follow-up calls and emails.
- Work closely with the sales team to pass on qualified leads for further development.
- Maintain accurate records of all calls, appointments, and follow-up activities in the CRM system.
- Work closely with the sales team to pass on qualified leads for further development.
- Maintain accurate records of all calls, appointments, and follow-up activities in the CRM system.
- Use provided scripts to guide conversations with the aim of closing sales or booking appointments.
- Efficiently schedule and dispatch technicians for HVAC installations, maintenance, and repair jobs, optimizing their routes to maximize productivity and customer satisfaction.
- Manage emergency dispatching as required, adjusting schedules and resources dynamically.
- Handle customer communications with professionalism and courtesy, ensuring all interactions lead to high customer satisfaction.
- Maintain detailed records of customer interactions, service requests, and outcomes for quality assurance and future training.
- Support management with data entry, report generation, and compliance with administrative procedures.
- Liaise with other departments to support overall operational efficiency and effectiveness.
- Participate in regular team meetings to stay informed of company policies, procedures, and operational changes.
- Participate in regular training sessions to improve sales techniques and product knowledge.
- Provide feedback to management on script effectiveness and potential improvements in sales strategies.
Requirements
- Proven experience in telesales, customer service, or a similar role with a strong focus on sales performance.
- Excellent communication skills, both verbal and written, with the ability to use persuasive selling techniques.
- Comfortable with cold calling and able to handle rejection.
- Strong organizational skills and the ability to multitask effectively.
- Proficient in using CRM software and other sales applications.
- Ability to take direction and implement action &/or change.
- Proficient in English (oral and written)
- Experience with the HVAC industry and dispatching is a plus
- High school diploma required.
Skills:
- Strong interpersonal and relationship-building skills.
- Ability to learn and adapt quickly.
- Detail-oriented and capable of conducting follow-up with precision.
- Self-motivated with a results-driven approach.
Benefits
Competitive salary plus performance-based bonuses.
Comprehensive training and professional development opportunities.
A supportive and collaborative work environment.
Opportunities for advancement in a fast-growing company.
Superior Contracting & Maintenance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Originally posted on Himalayas