生命周期自动化专员
Lifecycle Automation Specialist
Risepoint 是一家教育科技公司，帮助地区大学推出并扩展面向现代学习者的在线项目。Risepoint 为五个国家的超过 100 所大学和学院提供支持，其项目集中在护理、医疗保健、教学、商业、技术和公共服务等高需求领域。我们的产品和服务支持学生整个学习旅程，并满足每所大学的长期目标。我们共同努力，提升可负担教育的可及性，为学习者带来良好的投资回报，同时满足雇主和社区的需求。了解更多信息，请访问 risepoint.com。
你将带来的影响
作为生命周期自动化专家，你将通过构建和维护可靠、可扩展的生命周期自动化解决方案，帮助实现生命周期营销策略。在既定的实施模式和运营标准范围内，你将配置、测试、部署和优化自动化体验，使学生在整个教育旅程中获得及时、个性化的互动。
与生命周期自动化经理、高级自动化专家、自动化赋能团队、生命周期营销团队以及跨职能团队合作，你将推动生命周期自动化的成功实施，同时持续提升你的技术能力和对客户旅程编排的理解。
你如何实现我们的使命
你将负责
· 使用既定的实施模式、运营标准和质量保证实践，构建、配置、测试和部署生命周期自动化解决方案。
· 根据批准的解决方案设计和既定的实施实践，配置受众、自动化工作流、个性化和互动逻辑。
· 进行质量保证测试，验证自动化功能、数据准确性、个性化和客户体验，在生产部署前确保其正确性。
· 监控自动化性能，识别执行问题，解决常规实施挑战，并在适当的时候升级复杂问题。
· 与高级自动化专家和自动化经理合作，实施生命周期自动化解决方案，同时发展在自动化设计和编排方面的技术能力。
· 与自动化赋能团队合作，支持生产就绪性，验证实施要求，并确保解决方案符合既定平台标准。
· 维护自动化系统的稳定运行，确保其高效、准确地支持学生和机构的需求。
查看英文原文
Risepoint is an education technology company that helps regional universities launch and grow online programs for modern learners. Risepoint supports more than 100 universities and colleges across five countries, with programs concentrated in high-demand fields including nursing, healthcare, teaching, business, technology, and public service. Our suite of products and services supports the full student journey and each university’s long-term goals. Together, we increase access to affordable education that delivers a strong return on investment for learners and meets employer and community needs. Learn more at risepoint.com.
The Impact You Will Make
As a Lifecycle Automation Specialist, you will help bring Lifecycle Marketing strategies to life by building and supporting reliable, scalable lifecycle automation solutions. Working within established implementation patterns and operational standards, you will configure, test, deploy, and optimize automation experiences that help students receive timely, personalized engagement throughout their educational journey.
Partnering with Lifecycle Automation Managers, Senior Automation Specialists, Automation Enablement, Lifecycle Marketing, and cross-functional teams, you will contribute to the successful implementation of lifecycle automation while continuously building your technical expertise and understanding of customer journey orchestration.
How You Will Bring Our Mission to Life
What You Will Do
· Build, configure, test, and deploy lifecycle automation solutions using established implementation patterns, operational standards, and quality assurance practices.
· Configure audiences, automation workflows, personalization, and engagement logic in accordance with approved solution designs and established implementation practices.
· Perform quality assurance testing to validate automation functionality, data accuracy, personalization, and customer experience prior to production deployment.
· Monitor automation performance, identify execution issues, troubleshoot routine implementation challenges, and escalate complex issues when appropriate.
· Partner with Senior Automation Specialists and Automation Managers to implement lifecycle automation solutions while developing technical expertise in automation design and orchestration.
· Collaborate with Automation Enablement to support production readiness, validate implementation requirements, and ensure solutions align with established platform standards.
· Maintain accurate documentation of automation solutions, implementation activities, testing results, and operational updates.
· Identify implementation improvements to strengthen automation quality and execution consistency.
What Success Looks Like
· Lifecycle automation solutions are implemented accurately, reliably, and in alignment with established implementation standards.
· Implementation issues are identified, resolved, or escalated appropriately before impacting production.
· Technical proficiency continues to grow through successful implementation of increasingly independent lifecycle automation work.
How Impact Will be Measured
· Quality, accuracy, and timely completion of lifecycle automation implementations and initiatives.
· Documentation quality and adherence to implementation standards.
· Growth in technical capability, collaboration, and contribution to continuous improvement.
What You’ll Bring to the Team
Experience That Matters Most
· Typically 1+ years of experience supporting CRM, marketing automation, lifecycle marketing, campaign operations, or marketing technology platforms.
· Experience configuring or supporting marketing automation, customer engagement, or CRM solutions.
· Strong analytical thinking, attention to detail, organizational skills, and commitment to delivering high-quality work.
· Bachelor's degree in Information Systems, Marketing Technology, Business, Computer Science, or related field (or equivalent practical experience).
Experience That’s Great to Have
· Understanding of customer journey concepts, automation workflows, segmentation, testing, and quality assurance principles.
· Exposure to email, SMS, or multi-channel customer engagement technologies.
· Experience with Salesforce, Salesforce Marketing Cloud or comparable enterprise marketing automation platforms.
· Familiarity with SQL, AMPscript, or other marketing technology scripting languages.
Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.
Originally posted on Himalayas