诉讼前运营经理
Pre-Litigation Operations Manager
我们的故事
TopDog Law 不是一家普通的律所。我们是一家全国性扩张的交通事故律所，专注于影响力和增长——从营销和案件受理到诉讼，全程掌控客户体验。我们认为，一流的营销，搭配卓越的法律人才和运营能力，能为客户和业务带来更好的体验和成果。
过去三年里，我们的规模每年增长 2-3 倍，在交通事故领域的营销方面树立了新标准，证明了当策略、速度和执行力一致时可以实现什么。现在，我们将同样的严谨和创新应用到律所运营、案件管理和全国性扩张中——有意识地构建基础设施、系统和团队，在不牺牲质量、文化或问责制的前提下实现增长。
我们是一支完全远程的团队，彼此信任，沟通开放，并致力于做出出色的工作。如果你热爱拥有所有权，在快节奏的环境中茁壮成长，并希望参与打造非凡的事物，你会在这里感到如鱼得水。
职位机会
预诉讼运营经理负责管理律所预诉讼团队的日常运营，主要职责是管理案件管理员及其团队主管，确保流程高效、准确并符合律所标准。该职位连接法律团队和运营/绩效部门，确保案件从受理到诉讼的顺利进行，同时保持质量、合规性和生产力。
你将负责的事项
团队领导与管理
- 直接管理、指导和支持预诉讼助理律师和团队主管
- 分配工作任务，监控绩效，并确保所有团队都有覆盖
- 进行定期检查、绩效评估和辅导会议
- 协助新助理律师和团队主管的招聘、入职和培训
- 培养协作、负责且高绩效的团队文化
预诉讼运营
- 监督案件流程，确保及时推进
- 识别流程瓶颈并实施流程改进
- 与律师协调，确保助理律师支持符合案件策略
- 确保案件文档准确、报告完整、数据录入正确
- 流程改进与合规
- 制定、维护并优化预诉讼支持的标准操作流程
- 确保符合律所政策、职业道德标准和司法要求
查看英文原文
Our Story
TopDog Law is not your typical law firm. We're a nationally scaling personal injury firm built for impact and growth — owning the client experience end-to-end, from marketing and intake through litigation. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike.
Over the past three years, we've grown 2–3x year over year, setting a new standard on the marketing side of the personal injury space and proving what's possible when strategy, speed, and execution align. Now we're applying that same discipline and innovation to firm operations, case management, and national scale — intentionally building the infrastructure, systems, and teams to grow without sacrificing quality, culture, or accountability.
We are a fully remote team that share trust, open communication, and a commitment to doing great work. If you love ownership, thrive in a fast-moving environment, and want to help build something exceptional, you'll feel right at home here.
The Opportunity
The Pre-Litigation Operations Manager oversees the day-to-day operations of the firm’s pre-litigation team, with primary responsibility for managing Case Managers and their Team Leads and ensuring workflows run efficiently, accurately, and in alignment with firm standards. This role connects both legal teams and operations/performance, ensuring cases move smoothly from intake through litigation while maintaining quality, compliance, and productivity.
What You Will Own
Team Leadership & Management
- Directly manage, mentor, and support pre-litigation paralegals and team leads
- Assign workloads, monitor performance, and ensure coverage across all teams
- Conduct regular check-ins, performance reviews, and coaching sessions
- Assist with hiring, onboarding, and training of new paralegals and team leads
- Foster a collaborative, accountable, and high-performing team culture
Pre-Litigation Operations
- Oversee case workflows to ensure timely progression
- Identify workflow bottlenecks and implement process improvements
- Coordinate with attorneys to ensure paralegal support aligns with case strategy
- Ensure accurate case documentation, reporting, and data entry
- Process Improvement & Compliance
- Develop, maintain, and refine standard operating procedures for pre-litigation support
- Ensure compliance with firm policies, ethical standards, and jurisdictional requirements
- Monitor case metrics and KPIs to evaluate efficiency and performance
- Implement best practices to improve productivity, quality control, and client service
Process Improvement & Compliance
- Develop, maintain, and refine standard operating procedures for pre-litigation support
- Ensure compliance with firm policies, ethical standards, and jurisdictional requirements
- Monitor case metrics and KPIs to evaluate efficiency and performance
- Implement best practices to improve productivity, quality control, and client service
Cross-Department Collaboration
- Work closely with intake, medical records, demand, litigation, and settlement teams
- Serve as a point of contact for operational issues affecting case flow
- Communicate staffing needs, workload trends, and operational challenges to leadership
What You Bring
Required:
- 5+ years of experience in a law firm environment, with pre-litigation and/or litigation cases
- Prior experience managing paralegals or legal support staff required
- Strong understanding of personal injury or civil litigation processes (preferred)
- Excellent organizational, leadership, and communication skills
- Ability to manage competing priorities in a fast-paced environment
- Proficiency with case management systems and legal software
- Leadership and team development
- Process optimization and operational oversight
- Strong attention to detail and deadline-driven mindset
- Problem-solving and decision-making abilities
- Clear and professional communication
Who Thrives Here (Core Values)
We don't hire on resumes alone. We hire for competence, character, and mindset.
- Embrace Change: Open to feedback, embracing change, and always asking "what's next?"
- Committed: You care deeply, have your teammates' backs, and show up to build something lasting.
- No-Ego Energy: Positive, professional, and solutions-oriented. Drama stays at the door.
- Ownership: You do what you say, follow through, and treat the business like it's yours.
- Fast & Hungry: You move with urgency, thrive under high expectations, and are motivated by growth and impact.
What We Offer
- Base Salary: $109,900 - $141,100, commensurate with experience
- Our job postings reflect the compensation range for the specific market and location of each role. Ranges vary by geography based on local market rates and cost of labor.
- Benefits include: Medical, dental, and vision insurance, 401(k) with company match, HSA, life insurance, disability coverage, paid time off, and parental leave.
Equal Opportunity Employer
We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.
DISCLAIMER: TopDog Technologies, Inc. [TopDog Law, P.A.] [TopDog Law SE, PLLC] ("TopDog") may use artificial intelligence (AI) and automated decision-making tools to assist in screening and evaluating candidates for employment positions, including whether to advance a candidate in the application process. These tools assess job-related qualifications and characteristics—such as work experience, education, and skills relevant to the position as described in the job posting—based on information you provide in your application materials (e.g., resume, application responses, and other submitted materials, if any).
All adverse decisions affecting your candidacy are reviewed by a human member of our Talent Acquisition team before being finalized. AI does not make the final decision on your candidacy.
If you have questions about this notice, wish to request additional information about how AI was used in a decision affecting you, wish to request correction of inaccurate data, or need a reasonable accommodation that is required by law regarding TopDog Law's use of these tools, please contact:
Talent Acquisition Department | [
Originally posted on Himalayas