助理客户总监（网红营销）
Associate Account Director (Influencer Marketing)
关于书架
我们是一家全服务网红营销机构，通过与了解如何传播品牌信息的网红合作，创造有意义的故事、体验和内容。凭借我们独特的专业且长期积累的网红营销经验，我们打造最真实的连接，以实现您应得的结果。
- 我们是一个80多人的团队。
- 我们正在成长。
- 我们的团队分布很广……东海岸、西海岸、美国中部……一些人还在加拿大，1人在乌克兰，1人在俄罗斯……我们在公司度假地点的选择上保持开放。
- 我们有一半的人非常有趣。
- 我们目前与一些非常棒的品牌合作：Famous Footwear、UMG、Zenni Optical、KISS、Lenox、Sam’s Club、ROAR Organic、Nestlé、Honest Co. 和 Hershey，仅举几例。
职位简介
地点：远程办公
经验水平：中高级（有代理经验优先）
我们正在寻找一位经验丰富的高级客户经理来负责客户账户组合，并带领客户经理团队执行出色的网红营销计划。您将在您的业务范围内担任战略和执行的核心：既是客户合作伙伴，也是团队教练，还是人才专家。
这是一个球员兼教练的角色：您将为客户的项目设定战略方向，同时培养团队中的下一级人才。您将向客户管理主管汇报，并与创意、策略与分析、效果媒体和平台团队跨职能合作，推动客户谈论的结果。
您将负责的工作
客户领导
- 制定与可衡量业务成果相关的整合社交和网红策略
- 作为主要客户联系人负责日常关系维护
- 领导战略规划、季度业务评审和活动构思
- 有信心且清晰地处理复杂的客户对话
- 在需要时参与新业务提案和方案撰写
团队管理
- 直接管理1-3名客户经理或主管
- 提供指导、反馈和职业发展支持
- 分配活动工作流并审查输出质量
- 培养包容、高绩效的团队文化
活动执行
- 领导多平台网红项目的全流程交付
- 监督网红选择、简报、内容审核和绩效报告
- 确保在时间与预算内完成多样化的客户项目
查看英文原文
About The Shelf
We are a full-service influencer marketing agency creating meaningful stories, experiences, and content by working with influencers who know how to spread the word about your brand. With our unique, professional, and longstanding influencer marketing expertise, we create the most genuine connections to deliver the results you deserve.
- We’re a team of more than 80.
- We’re growing.
- We’re about as scattered as a team can be… East Coast, West Coast, the middle of the country… a bunch of us are in Canada, 1 in Ukraine, 1 in Russia… we like to keep our options open in terms of company retreat locations.
- About half of us are really funny.
- We’re currently working with some pretty amazing brands: Famous Footwear, UMG, Zenni Optical, KISS, Lenox, Sam’s Club, ROAR Organic, Nestlé, Honest Co., and Hershey just to name a few.
About the role
Location: Remote
Experience Level: Mid Level (Agency experience preferred)
We're looking for an experienced Associate Account Director to own a portfolio of client accounts and lead a team of account managers in delivering exceptional influencer marketing programs. You'll be the strategic and executional anchor across your book of business: equal parts client partner, team coach, and talent expert.
This is a player-coach role: you'll set the strategic direction for client programs while developing the next tier of talent on your team. You'll report to the Head of Account Management and work cross-functionally with creative, strategy & analytics, performance media and platform teams to drive results clients talk about.
What you'll do
Client leadership
- Develop integrated social and influencer strategies tied to measurable business outcomes
- Own day-to-day relationships as the primary client point of contact
- Lead strategic planning, quarterly business reviews, and campaign ideation
- Navigate complex client conversations with confidence and clarity
- Contribute to new business pitches and proposals as needed
Team management
- Directly manage 1–3 account managers or supervisors
- Provide coaching, feedback, and career development support
- Delegate campaign workstreams and review output for quality
- Foster an inclusive, high-performance team culture
Campaign execution
- Lead end-to-end delivery of multi-platform influencer programs
- Oversee influencer selection, briefing, content review, and performance reporting
- Ensure on-time, on-budget delivery across a diverse client scope
- Drive cross-department collaboration with creative, paid media and strategy teams to align on campaign goals and ensure seamless execution
- Serve as the internal connector between client needs and departmental capabilities, facilitating clear communication and shared accountability across functions
Qualifications
- 5–7 years of experience in digital, social, or influencer marketing (agency background preferred)
- Prior experience managing direct reports and developing junior team members
- Deep knowledge of influencer marketing across paid and earned channels, with hands-on platform expertise (TikTok, Instagram, YouTube)
- Proven track record managing multiple client accounts simultaneously with strong retention and growth outcomes
- Proficiency with influencer management tools (CreatorIQ, Modash, Upfluence, or equivalent)
- Strong project management skills with sharp attention to timelines, budgets, and deliverables
- Comfortable presenting and leading conversations with VP- and C-suite level clients
- Experience with paid social amplification, cross-channel integration, and performance reporting a plus
- Proficient in AI tools and comfortable applying them to streamline workflows, accelerate research, and improve team output
- Experienced with productivity and collaboration suites including Microsoft Word, Google Workspace (Docs, Sheets, Slides), and project management tools such as Asana
What we offer
- Remote-first
- Comprehensive medical, dental, and vision benefits
- Flexible time off with inclusive holiday benefits
- 401(k) matching
- Collaborative, diverse team culture with meaningful professional development
Originally posted on Himalayas