高级 IT 支持专员 - 印度
Senior IT Support Specialist - India
所有在JumpCloud®的职位均为远程办公，除非职位描述中另有说明。
关于JumpCloud®
JumpCloud®是一个由人工智能驱动的统一IT管理平台，旨在保护现代工作团队。通过整合身份、设备和访问管理，JumpCloud提供智能且安全的IT服务，从人类用户扩展到自主AI代理。我们帮助全球组织消除复杂性，将AI风险转化为优化优势，确保正确的人和代理始终能够安全访问正确的资源。
JumpCloud 是智能、安全的IT。
你将负责：
处理内部终端用户的IT支持请求。
跟进未完成的请求并确保及时解决。
作为入职流程的一部分，创建账户并配置硬件。
协助员工培训和入职。
管理并监控内部IT资产，以确保准确的库存记录。
支持电脑、打印机、扫描仪、电脑外设。
熟练使用我们自己的平台来支持我们的员工。
负责分配的IT相关项目。这些项目可以包括各种任务，包括但不限于文档编写、系统和应用程序的配置以及集成。
与供应商合作采购设备
我们寻找：
4-6年的IT经验，或同等教育背景。
对学习新技术有强烈愿望。
注重流程且高度有条理。
能够给予和接受建设性反馈。
能够在快节奏、团队合作、协作的环境中茁壮成长。
你能展示出批判性思维来解决日常终端用户问题。
你是个善于与人相处的人，具有良好的客户服务和故障排除技能。
供应商管理。
精通Mac OS X和Windows。我们还会加入一些Linux系统来考验你。
能够将技术信息翻译成非技术人员。
有SSO经验。
具备PowerShell脚本编写能力（Python经验更佳）。
了解ITIL者优先。
你将在哪里工作/地点：
JumpCloud致力于远程优先，这意味着你可以根据职位描述中注明的国家远程工作。
此职位在印度远程办公。您必须位于印度并且有资格在印度工作才能考虑此职位。
语言：
JumpCloud®在全球15多个国家设有团队，并在内部业务中使用英语。
查看英文原文
All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.
About JumpCloud®
JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.
JumpCloud is Intelligent, Secure IT.
What you'll be doing:
Handle IT support requests from internal end users.
Follow up on outstanding requests and ensure timely resolution.
Create accounts and configure hardware as part of the on-boarding process.
Assist with employee training and onboarding.
Manage and monitor internal IT assets to ensure accurate inventory records.
Support computers, printers, scanners, computer peripherals.
Become a pro using our own platform to support our own employees.
Take ownership of assigned IT related projects. These projects can include a wide range of tasks, including but not limited to, documentation, configuration of systems and applications, and integrations.
Work with vendors to procure equipment
What we're looking for:
4-6 years of IT experience, or equivalent education.
A strong desire to learn new technologies.
Process driven and highly organized.
The ability to give and receive constructive feedback.
The ability to thrive in a fast-moving, team-oriented, collaborative environment.
You can demonstrate critical thinking to resolve day-to-day end user issues.
You are a people person with strong customer service and troubleshooting skills.
Vendor management.
Proficient in Mac OS X and Windows. We’ll throw a few Linux systems in there to keep you on your toes.
Ability to translate technical information to non-technical users.
Experience with SSO.
Scripting in PowerShell (Python would be a plus).
ITIL awareness a plus.
Where you’ll be working/Location:
JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice"
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