服务台分析师
Service Desk Analyst
由于我们国际管理服务技术业务的扩展，我们现在正在寻找一名服务台分析师。主要目标是通过主动监控和报告出现的问题、故障和错误，保持客户关键性Oracle系统的正常运行，并执行标准的文档化任务。
你将与我们在荷兰、西班牙、捷克共和国、墨西哥和菲律宾的其他交付中心密切合作。
主要职责
- 作为所有客户的首要联系人。
- 执行日常客户健康检查，通过检测、过滤和分类接收到的各种事件来监控他们的系统。提供一线调查和诊断。
- 记录所有相关的事件/服务请求数据，并分配分类和优先级代码，解决不需要升级到IT的事件/服务请求。
- 在约定的时间框架内无法解决的事件/服务请求进行升级。
- 执行已同意并文档化的技术任务和变更请求。
- 与用户沟通——向他们通报事件进展，通知他们即将进行的变更或已同意的停机时间等。
- 你应被归类为积极主动的人，喜欢协作，愿意轮班工作和7×24小时待命，并愿意持续学习。自然地，你是一个准确且及时的沟通者。
要求
- 你具备计算机操作能力，拥有本科水平的优秀技术技能，并能够在此Oracle领域建立广泛的知识。
- 你英语流利，口语和书面表达都很好。掌握另一种外语将是一个优势。
- 在你之前的工作或教育中，你已在相关领域获得过实践经验和/或知识。
- 你具备出色的组织和沟通能力，不介意轮班工作。
- 你习惯按照流程和政策工作，并能清晰准确地进行报告。
- 你抗压能力强，自我驱动，灵活，勤奋且细致。
- 需要具备数字和语言推理能力。
福利
为什么加入我们？
Broadpin是一个很棒的工作和发展的地方。选择Broadpin，你将成为一个拥有超过20种国籍员工的全球性组织的一员，为本地和全球客户提供服务。我们希望了解真实的你，并在任何可能的地方支持你。除了我们的机会之外，我们还提供……
查看英文原文
Due to the growth of our international Managed Services Technical practice, we are looking for a Service Desk Analyst. The main goal is to keep customers’ mission-critical Oracle systems operational by actively monitoring and reporting issues, problems and errors that arise, and performing standard documented tasks.
You will work closely with our other delivery centres in Netherlands, Spain, Czech Republic, Mexico and the Philippines.
Main areas of responsibility
- First point of contact for all our customers.
- Carrying out daily customer health checks and monitoring their systems by detecting, filtering and classifying the various events received. Provide first-line investigation and diagnosis.
- Record all relevant incident/service request data and assign categorization and prioritization codes, and resolve those incidents/service requests that do not require escalation to IT.
- Escalate incidents/service requests that the service desk cannot resolve within agreed timeframes.
- Perform agreed and documented technical tasks and change requests.
- Communicating with users – keeping them informed of incident progress, notifying them of upcoming changes or agreed outages, etc.
- You can be classified as a proactive person who enjoys collaboration and is willing to work in shifts and 24×7, and is willing to learn continuously. Naturally, you are an accurate and timely communicators
Requirements
- You are computer literate with excellent technical skills at undergraduate level and able to build extensive knowledge in the field of Oracle
- You are fluent in English, both oral and written. Knowledge of an additional foreign language is definitely an advantage.
- You have gained practical experience and/or knowledge in the relevant field during one of your previous positions or education.
- You have great organisation and communication skills and have no problem working in shifts.
- You are used to working according to procedures and policies and can report clearly and accurately.
- You are stress-resistant, self-motivated, flexible, a hard worker and accurate.
- Numerical and verbal reasoning skills are required.
Benefits
Why join us?
Broadpin is a great place to work and to develop yourself. When choosing for Broadpin, you will become part of globally acting organisation with over 20 nationalities working for local and globally operating customers. We want to get to know the real you and support you wherever we can. In addition to our opportunistic ways of working we also can offer you:
- A wide range of competitive employee benefits
- A great deal of flexibility to working from home
- Training and development opportunities, personally as well as professionally
- A fun, fast-paced, and international environment
Originally posted on Himalayas