前移软件工程师 - 旧金山
Forward Deployed Software Engineer - SF
关于团队
OpenAI 的 Forward Deployed Engineering 团队与客户合作，将研究突破转化为生产系统。我们在客户交付和核心平台开发的交汇点运作。
职位描述
我们正在寻找以客户为中心的软件工程师，构建利用 OpenAI API 解决真实客户问题的有效定制软件。作为 FDSWE，您将与我们的客户和 OpenAI Forward Deployed 工程师合作，设计并实现可扩展的解决方案，解决他们最困难的问题。您将设计抽象来解决客户问题，然后使用它们来提升我们所有 Forward Deployed 项目中的交付速度和质量。
您将与负责同一客户的销售、解决方案工程、解决方案架构师和客户成功经理紧密合作。您还将与我们的研究和应用产品及工程团队合作，提供有洞察力的客户反馈。
该职位位于旧金山。我们采用每周 3 天在办公室的混合工作模式。我们提供搬迁协助。需要最多 50% 的出差。
在此职位中，您将：
- 深入嵌入战略客户，详细了解他们的业务挑战和技术需求。
- 使用实验驱动、迭代的方法设计、架构和开发全栈解决方案。
- 为概念验证原型和完整生产部署准备详细的工作范围和项目计划。
- 作为技术专家和值得信赖的顾问，与客户的工程技术团队一起动手工作，共同编码以在他们的基础设施上完成项目。
- 与产品、研究和应用团队合作，确保无缝的客户体验、项目成功和可操作的产品反馈
- 为内部知识库做贡献，总结最佳实践，并分享从客户互动中获得的见解，以扩大 Forward Deployed Engineering 职能。
如果您具备以下条件，将在该职位中表现出色：
- 在科技和产品驱动型公司中，具有 7 年以上全栈工程经验（不包括实习）- 有面向客户的经历是高度优先考虑的
- 曾是创始人或早期工程师的初创公司成员，曾从零开始构建过产品者优先
- 具有关系型数据库如 Postgres/MySQL 的经验
- 有行动导向，愿意与客户迭代合作以解决复杂问题
查看英文原文
About the team
OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development.
About the Role
We are looking for customer-focused software engineers to build effective custom software that leverages OpenAI’s APIs to solve real customer problems. As an FDSWE, you will work with our customers and OpenAI Forward Deployed Engineers to design and implement scalable solutions that solve their most difficult problems. You will design abstractions to solve customer problems, and then use them to scale our speed and quality of delivery across all Forward Deployed engagements.
You will collaborate closely with Sales, Solutions Engineering, Solutions Architects, and Customer Success Managers who work on the same account. You will also work with our Research and Applied Product and Engineering teams to provide insightful customer feedback.
This role is based in San Francisco. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required.
In this role, you will:
- Embed deeply with strategic customers to understand their business challenges and technical requirements in detail.
- Design, architect, and develop full-stack solutions using an experiment-driven, iterative approach.
- Prepare detailed scopes of work and project plans for both proof-of-concept prototypes and full production deployments.
- Work hands-on with customers' technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion on their infrastructure.
- Collaborate with Product, Research and Applied teams to ensure seamless customer experiences, project success and actionable product feedback
- Contribute to internal knowledge bases, codifying best practices and sharing insights gained from customer engagements to scale the Forward Deployed Engineering function.
You’ll thrive in this role if you:
- 7+ years of professional full stack engineering experience (excluding internships) in relevant roles at tech and product-driven companies - customer-facing experience is highly desirable
- Former founder, or early engineer at a startup who has built a product from scratch is a plus
- Experience with relational databases like Postgres/MySQL
- Have a bias for action and willingness to work iteratively with your customers to deliver the right solution that solves their problem.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241.
OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.