社区网络经理
Community Web Manager
它始于工程师弗雷德·卢迪为他的同事菲利斯编写了一段代码，自动化了一个繁琐的任务。她喜极而泣。那一刻激发了弗雷德创建一家公司，让每个人都能摆脱琐事，专注于有意义的工作。如今，ServiceNow 是业务重塑的 AI 控制塔。我们的 ServiceNow AI 平台整合任何 AI、任何数据和任何工作流，帮助 85% 的财富 500 强®企业更聪明、更快、更好地工作。我们正在打造一个以 AI 为核心的文化，让技术和人才携手并进，势不可挡。而我们才刚刚开始。
加入我们，让 AI 为人们工作。
关于团队：
ServiceNow 社区平台团队负责 ServiceNow 最大的客户数字体验之一。社区通过论坛、产品中心、活动、学习资源和点对点互动体验，为客户提供、开发者、合作伙伴、用户组、产品团队和倡导者服务。
我们正在寻找一位社区网页经理，负责 ServiceNow 社区平台上的发布运营和内容管理。该职位负责确保内容准确、及时、易于发现，并符合业务利益相关者和客户的需求。
您将负责：
主导社区发布运营：
· 在 ServiceNow 社区平台上执行和管理网站更新。
- 管理测试、质量保证和生产部署流程。
- 使用 Khoros 模板设计、构建和部署落地页。
- 管理页面布局、组件、资产放置和响应式设计。
- 管理外部社区属性，如 ServiceNow 社区 YouTube 频道、通过 Omny 发布播客，以及在 Brightcove 上发布视频。
管理社区平台配置：
· 配置站点导航、重定向、内容放置、标签、标签、权限和可见性设置。
- 支持基于角色的访问控制和社区治理需求。
- 与工程和产品团队合作，识别发布工作流改进，提交功能请求并解决发布问题。
- 与 UX 设计和品牌团队协作，进行页面布局、组件、设计实现和品牌合规性工作。
支持产品中心和社区体验：
· 使用已建立的模板和内容框架构建和维护产品中心体验。
- 与业务利益相关者协调内容迁移、发布和更新。
查看英文原文
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
About the Team:
The ServiceNow Community Platform team manages one of ServiceNow's largest customer-facing digital experiences. The Community serves customers, developers, partners, user groups, product teams, and advocates through forums, product hubs, events, learning resources, and peer-to-peer engagement experiences.
We are looking for a Community Web Manager to lead publishing operations and content management across the ServiceNow Community platform. This role is responsible for ensuring content is accurate, timely, discoverable, and aligned with the needs of business stakeholders and customers.
What You Will Do:
Own Community Publishing Operations:
· Execute and manage website updates across the ServiceNow Community platform.
- Manage staging, quality assurance, and production deployment processes.
- Design, build, and deploy landing pages using Khoros templates.
- Manage page layouts, components, asset placement, and responsive design.
- Manage external Community properties, like the ServiceNow Community YouTube channel, podcast publishing via Omny, and video publishing on Brightcove.
Manage Community Platform Configuration:
· Configure site navigation, redirects, content placement, tagging, labels, permissions, and visibility settings.
- Support role-based access controls and community governance requirements.
- Partner with engineering and product to identify publishing workflow improvements, submit feature requests, and resolve publishing issues.
- Collaborate with UX design and brand teams on page layouts, components, design implementation, and brand compliance.
Support Product Hubs and Community Experiences:
· Build and maintain product hub experiences using established templates and content frameworks.
- Coordinate content migrations, launches, and updates with business stakeholders.
- Ensure content is organized and presented consistently across the platform.
Partner with Stakeholders:
· Serve as the primary point of contact for Community publishing and content management requests.
- Consult with product marketing, customer marketing, events, advocacy, and enablement teams on content strategy and site best practices.
- Translate business requirements into scalable web experiences.
- Manage multiple projects and competing priorities while maintaining service-level expectations.
Enable Self-Service Publishing:
· Train stakeholders on community tools, publishing processes, and governance standards.
- Develop documentation, reference materials, and training resources.
- Support content owners in maintaining their sections of the Community platform.
Required Qualifications:
· 7+ years of experience in web publishing, web content management, digital operations, community management, or related field.
- Experience working within a CMS, digital experience platform, or online community platform.
- Strong understanding of content governance, publishing workflows, and quality assurance practices.
- Experience managing multiple stakeholder requests and priorities.
- Strong written and verbal communication skills.
- Strong project management and organizational skills.
Preferred Qualifications:
· Experience managing publishing workflows in community platforms (Khoros, Gainsight, Higher Logic, etc.)"
- Familiarity with HTML, CSS, JSON-based content configuration, Adobe Experience Cloud (AEM, Adobe Target, etc), Adobe Photoshop, redirects, navigation management, and CMS administration.
- Experience supporting enterprise-scale customer-facing digital properties.
- Experience designing and delivering stakeholder training and enablement.
- Experience utilizing AI tools to streamline publishing workflows, content optimization, or stakeholder enablement.
Key Competencies:
· Web Publishing & Content Operations
- Digital Experience Management
- Stakeholder Management
- Content Governance
- Platform Administration
- Quality Assurance
- Training & Enablement
- Project Coordination
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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