技术客户经理

Job Description

• The Technical Account Manager will be an extended part of client’s technical team ensuring automation solutions are running effectively

• Assist customers in resolving their technical challenges including provision of infrastructure installation, upgrade planning and oversight

• Act as a technical advisor to customers while performing code reviews, infrastructure scaling guidance and holding preventive care sessions

• Assist in technical support for customers to support pre-sales and post-sales processes

• Address all product-related queries on time

• Hold educational and informational training sessions to enable our clients to use UiPath products effectively

• Provide developers with customers’ feedback and contribute to identification and creation of new features or products

• Perform initial or secondary investigations and respond to online and phone support requests

• Deliver periodic reviews with customers (e.g. Health checks)

• Proactively analyze customers’ needs and suggest upgrades or additional features to meet their requirements

• Collaborate cross departmentally within UiPath to establish and communicate best practices

Requirements

• A degree in Computer Science or relevant degree

• A minimum 3-5 years experience in programming .NET (C#, C++, VB, Java or Powershell)

• Fluency in written and spoken English is mandatory

• 3-5 years relevant work experience in a customer-facing, technical account management

• Previous experience working with Automation Anywhere, Blue Prism, Pega or Nice is preferred

• SaaS and Cloud experience a benefit

• Solid technical background with hands on experience in digital technologies

• Experience in technical support, project management, technical sales and consultancy. Previous experience in application or implementation support domain is a plus

• Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security

• Familiarity with software and front-end development

• Excellent verbal and written communication skills

• Strong analytical and problem-solving skills

• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.

• Diplomacy, tact, and poise under pressure when working through customer issues.

• Willingness to travel approximately 50%

• Preferred UiPath Certifications – RPA Advanced, Infrastructure fundamentals

• Solid technical background with hands on experience in digital technologies

• Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security

• Previous experience with UiPath or other relevant vendor products is highly desired

• Seniority Level

Mid-Senior level

• Industry

• Information Technology and Services

• Employment Type

Full-time

• Job Functions

• Sales

• Business Developme

We’re a forward thinking digital process consultancy, implementor and outsourcer, with domain expertise in sales planning, forecasting, incentive compensation, total pay and back office administration.
Originally posted on Himalayas