客户运营分析师 - 加拿大
Customer Operations Analyst - Canada
你是否想加入一家正在改变医疗健康的公司？
Lyfegen 通过定价、准入和回扣管理解决方案，帮助弥合更快、更智能获取药物的差距。我们的平台被全球的健康保险公司、政府、医院支付方和制药公司使用，以简化药物定价协议的复杂性，优化回扣，并推动更好的价值。
作为药物准入和回扣管理领域的全球领导者，Lyfegen 正在扩大其影响力。随着我们持续扩展，我们正在寻找充满热情的专业人士加入我们，共同塑造医疗健康的未来。
我们正在寻找一名客户运营分析师，以关键角色参与塑造我们的解决方案。在此职位中，你将负责执行数据分析项目，并管理我们加拿大制药和医疗支付客户的回扣管理服务。你还将与我们的产品和技术团队合作，作为加拿大药物回扣管理的专家，进一步推进我们的产品和自动化流程。
在 Lyfegen，我们正在解决前所未有的挑战。这就是为什么我们需要有主动思维的问题解决者——那些善于将复杂性转化为机遇的人。
加入我们，帮助为患者更快、更智能地获取药物架起桥梁！
你的主要职责：
- 管理我们加拿大客户的端到端回扣管理流程，确保准确及时的处理，同时与客户、其他外部合作伙伴及内部团队保持清晰的沟通。
- 成为加拿大回扣管理的专家，并将这种专业知识转化为具体的改进——推动加拿大设置的自动化和产品开发，而不仅仅是运营服务。
- 执行并支持数据分析项目，重点关注客户的回扣回顾分析。
- 与客户和外部利益相关者有效沟通，呈现分析结果，解答疑问，并确保回扣管理流程的清晰度。
- 为内部知识库贡献解决方案和最佳实践。
- 支持与数据分析和回扣管理相关的客户上线工作。
你具备以下条件：
- 4-5 年客户运营、数据分析或商业分析经验，最好在医疗行业。
- 具有药物报销流程和药物定价经验者优先。
- 具有识别流程的能力
查看英文原文
Do you want to be part of a company that’s transforming healthcare?
Lyfegen helps bridge the gap to faster, smarter access with pricing, access, and rebate management solutions. Our platform is used by health insurers, governments, hospital payers, and pharmaceutical companies worldwide to simplify the complexities of drug pricing agreements, optimize rebates, and drive better value.
As a global leader in drug access and rebate management, Lyfegen is expanding its reach and impact. As we continue to scale, we’re looking for passionate professionals to join us and help shape the future of healthcare.
We’re looking for a Customer Operations Analyst to play a key role in shaping our solutions. In this role, you will be responsible for executing data analytics projects, and managing our rebate management service for our Canadian Pharma and Healthcare Payer customers. You will also work together with our Product and Tech teams as subject matter expert on Canadian drug rebate management to further advance our product and automations.
At Lyfegen, we’re tackling challenges no one has solved before. That’s why we are looking for problem solvers with a proactive mindset—people who thrive on turning complexity into opportunity.
Join us and help bridge the gap to faster and smarter access to medicines for patients!
Your main responsibilities:
- Manage the end-to-end operative rebate management process for our Canadian customers, ensuring accurate and timely processing while maintaining clear communication with customers, other external partners and with internal teams.
- Become the subject matter expert for rebate management in Canada and turn that expertise into concrete improvements — driving automation and product development for the Canadian setup, not just running the service.
- Execute and support data analysis projects, with a focus on retrospective rebate analysis for clients.
- Communicate effectively with clients and external stakeholders, presenting analysis findings, addressing inquiries, and ensuring clarity in rebate management processes.
- Contribute to the internal knowledge base with solutions and best practices.
- Support client onboarding related to data analytics and rebate management.
Who you are:
- 4-5 years of experience in customer operations, data analysis or business analysis – preferably in the healthcare industry.
- Experience with drug reimbursement processes and drug pricing is highly desirable.
- Experience identifying process inefficiencies and driving automation or tooling improvements, not just executing defined processes.
- Strong analytical skills and proficiency with data analysis tools (e.g., Excel, SQL, Power BI).
- Excellent organizational and project management skills.
- Strong communication skills in English (French is a plus).
- Ability to work independently and in a team-oriented, collaborative environment.
What we offer:
- Join a company that improves access to healthcare for patients.
- Direct influence on the growth and success of Lyfegen.
- The possibility to work flexibly.
- Become part of a team of international high performers.
- Opportunities for professional development and career advancement.
- Experience an attractive and competitive compensation package aligned with the dynamic nature of a scale-up start-up.
Originally posted on Himalayas