客户服务专员
Customer Service Specialist
职位描述
HealthMark Group 是一家在健康信息管理和技术领域领先的公司，专注于满足全国范围内医生诊所和医院的健康信息管理需求。HealthMark Group 创新的技术和卓越的客户服务使客户能够通过外包行政支持功能（如信息释放和表格填写流程）来优化运营。通过整合经验、技术和服务，我们帮助医院、医疗系统和诊所专注于他们最擅长的事情——患者护理。
HealthMark Group 正在快速发展，寻找聪明、有活力且有动力的候选人加入我们的团队。这是一个入门级职位，是希望在快速发展的公司开始职业生涯的人士的绝佳机会。
我们正在迅速扩张，并创建了独特的职位，需要合格的候选人。
地点：远程工作
工作职责包括但不限于：
- 处理医疗记录请求
- 高强度、快节奏的工作环境
- 直接向处理经理汇报
- 在高工作量或人员不足的情况下，按需协助处理溢出任务
- 在确保 PHI 机密性的同时遵守 HIPAA 指南
- 通过在收到请求后 24-48 小时内处理指定账户的所有请求，保持稳定的工作时间表
- 提供关于请求量和感知问题的反馈
- 监控通过各种方式接收的请求
- 一般办公事务
- 需要接听电话并为医疗记录请求提供电话支持以满足客户需求
该职位的候选人应具备以下素质：
- 学习能力强
- 可靠
- 工作效率高
- 团队合作精神
- 积极的态度
- 有进取心，追求更多
根据公司政策，全职员工可享受以下福利：
- 公司承担费用的健康保险计划选项
- 视力和牙科保险计划选项
- 短期残疾、长期残疾、人寿保险和意外与身故保险
- 具有竞争力的带薪休假，包括带薪节假日
- 有雇主匹配的 401(k) 计划
注：本职位描述旨在提供职位的总体概述，并不涵盖所有与工作相关的职责和要求。随着组织需求的变化，职责和资格可能会有所调整。
此职位可能需要定期访问受保护的健康信息（PHI）和/或保密信息。
查看英文原文
Job Description
HealthMark Group is a leader in health information management and technology focusing on serving the health information management needs of physician practices and hospitals throughout the nation. HealthMark Group's innovative technology and superior customer service enable clients to streamline operations by outsourcing administrative support functions such as the release of information and form completion processes. By integrating experience, technology, and service, we help hospitals, health systems, and clinics concentrate on what they do best, patient care.
HealthMark Group is growing and looking for bright, energetic, and motivated candidates to join our team. This is an entry-level position and an exciting opportunity for someone looking to start their career with a fast-growing company.
We are expanding rapidly and have created unique roles that need qualified candidates.
Location: Remote-
Job duties include but are not limited to:
- Process medical record requests
- High volume and fast-paced environment
- Reports directly to the Processing Manager
- Assist as needed in overflow processing due to high volume issues and/or coverage issues
- Abide by HIPAA guidelines while ensuring the confidentiality of PHI
- Maintain consistent schedule by processing all requests within 24-48 hours of receipt for assigned accounts
- Provide feedback regarding request volume and perceived issues
- Monitors incoming requests received through various means
- General office duties
- Answering phone calls and phone coverage for medical records requests will be required to support client needs
Qualities that the candidate for this position should include:
- Fast learner
- Dependable
- Quick worker
- Team player
- Positive attitude
- Someone who strives to do more
In accordance with our company policy, full-time employees are eligible for the following benefits:
- Health Insurance Plan Options with Company Coverage
- Vision and Dental Plan Options
- STD, LTD, Life and Life A&D
- Competitive Paid Time Off, including Paid Holidays
- 401(k) Plan Offering with Employer Matching
Note: Thisjob description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.
This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company-sponsored and regulatory training programs
Originally posted on Himalayas