客户总监，制造
Account Director, Manufacturing
关于团队
OpenAI 的使命是构建对全人类有益的安全的人工通用智能（AGI）。这一长期任务将世界上最优秀的科学家、工程师和商业专业人士聚集在一个实验室中，共同实现这一目标。
为实现这一使命，我们的市场进入（GTM）团队负责帮助客户了解如何利用和部署我们功能强大的 AI 产品来改善他们的业务。该团队由销售、解决方案、支持、营销和合作伙伴的专业人员组成，他们共同努力，打造有价值解决方案，以让更多用户使用 AI。
关于职位
我们的销售团队有一个独特的使命，即帮助制造行业的客户理解功能强大的 AI 模型对其业务、运营、员工和客户可能带来的深远影响。该职位需要兼具技术理解力、行业专业知识、远见、合作精神和以价值为导向的战略。
作为专注于制造行业的客户总监，你将负责与领先的制造商建立高层关系，并帮助他们安全有效地在组织内部署 OpenAI 的技术。你将与客户合作，识别并扩大工程和产品开发、工厂和运营效率、供应链优化、质量管理、预测性维护、员工赋能、客户服务和企业知识管理等领域的高影响力用例。
你将在整个销售周期中发挥关键作用，从线索生成到成交和成功部署。你将与研究人员、工程师和解决方案策略师合作，帮助客户改造其运营，并通过 AI 推动制造业的变革。
该职位位于旧金山、西雅图或纽约。我们采用每周三天在办公室的混合办公模式，并为新员工提供搬迁协助。我们接受美国境内的远程候选人。
在此职位中，你将：
- 管理少量关键制造客户，制定并执行全面的客户策略。
- 与技术、运营、工程、供应链、制造等职能的高级管理人员和业务领导者建立信任关系。
- 引导企业潜在客户从最初的考虑和用例识别，到成功部署和扩展。
- 帮助客户识别并优先处理高价值的应用场景。
查看英文原文
About the team
OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this.
In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible.
About the role
Our Sales team has a unique mission to help manufacturing customers understand the deep impact that highly capable AI models can bring to their businesses, operations, employees, and customers. This role is a mixture of technical understanding, industry expertise, vision, partnership, and value-driven strategy.
As an Account Director focused on Manufacturing, you will own executive-level relationships with leading manufacturers and help them safely and effectively deploy OpenAI’s technology across their organizations. You’ll work with customers to identify and scale high-impact use cases across areas such as engineering and product development, factory and operational efficiency, supply chain optimization, quality management, predictive maintenance, workforce enablement, customer support, and enterprise knowledge management.
You’ll be a key driver of opportunities through the entire sales cycle, from pipeline generation to closure and successful deployment. You’ll work with researchers, engineers, and solution strategists to help customers transform their operations and evolve the manufacturing industry with AI.
This role is based in San Francisco, Seattle or New York. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. We are open to US-based remote candidates.
In this role, you’ll:
- Manage a small number of key manufacturing accounts, developing and executing comprehensive account strategies.
- Build trusted relationships with senior executives and business leaders across technology, operations, engineering, supply chain, manufacturing, and other functions.
- Lead enterprise prospects’ journeys from initial consideration and use-case identification through successful deployment and expansion.
- Help customers identify and prioritize high-value applications of AI across their manufacturing operations and broader enterprises.
- Partner with solutions and research engineering to build and execute complex customer programs and projects.
- Navigate complex enterprise environments involving legacy systems, operational technology, security requirements, data governance, and global stakeholders.
- Own a consumption revenue target.
- Manage consumption revenue forecasts.
- Analyze key account metrics to create reports and provide insights to internal and external stakeholders.
- Closely monitor the manufacturing industry landscape, including customers, competitors, partners, technologies, and emerging AI use cases, to contribute to product roadmap and other corporate strategies.
- Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering.
- Support the recruitment and onboarding of other teammates.
- Support the development of company culture.
We’re seeking someone with experience including:
- 14+ years selling platform-as-a-service and/or software-as-a-service solutions.
- Significant experience selling complex enterprise technology solutions to large manufacturing organizations.
- A strong understanding of the manufacturing industry, including its business models, operational environments, technology ecosystems, and transformation priorities.
- Experience developing executive relationships across functions such as technology, engineering, operations, supply chain, manufacturing, and procurement.
- Experience navigating complex, global accounts with multiple business units, facilities, stakeholders, and decision-makers.
- The ability to connect emerging technologies to measurable business outcomes, including productivity, efficiency, quality, innovation, resilience, and revenue growth.
- Achieving revenue targets greater than $2M per year for more than 3 years.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241.
OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.