市场运营专员
Marketing Operations Specialist
我们是谁
在 Twilio，我们正在塑造通信的未来，一切都在家中的舒适环境中进行。我们为数十万家企业提供创新解决方案，并赋能全球数百万开发者打造个性化的客户体验。
我们致力于远程优先的工作方式，以及强调联系和全球包容的文化，这意味着无论你身处何地，你都是一个充满活力的团队的一员，每天用多样化的经验产生全球影响。随着我们继续革新世界互动的方式，我们不断学习新技能和经验，让工作真正令人满意。你的职业生涯在你自己的掌握之中。
招聘与我们的工作方式
我们使用人工智能（AI）来帮助提高招聘效率。但请注意，每个招聘决定都是由真正的 Twilions 做出的！
此外，虽然我们是一家远程优先的公司，但你可能会被要求不定期地亲自到场参加团队聚会、部门会议或客户会议。
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在 Twilio 看到自己
加入我们，成为 Twilio 下一任市场营销运营专家
职位简介
此职位需要负责监督活动运营请求的规划、执行和优化。向市场营销活动运营经理汇报，该角色将是我们的活动计划的运营核心。
职责
在这个职位上，你将：
- 与相关方合作，制定活动策略、时间表和目标
- 在各种平台上构建、测试并执行营销活动
- 通过项目管理软件（Jira）优先处理、跟踪并记录活动请求的更新
- 优化内部流程以提高效率并减少瓶颈
- 在需要时解决障碍和问题，以达成活动目标
任职要求
Twilio 重视来自各类行业的多样化经验，我们鼓励所有符合要求的申请人申请。如果你的职业刚刚起步，或者没有走传统的职业道路，不要因此而放弃考虑 Twilio。我们一直在寻找能带来新想法的人！
要求：
- 市场营销、商业、传播或相关领域的学士学位
- 3-5 年的活动运营、市场营销运营或项目管理经验
- 有从头到尾构建自动化和复杂活动项目的经历（例如，潜在客户培育、客户生命周期培育、受众细分、流程自动化）
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Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio
Join the team as Twilio’s next Marketing Operations Specialist
About the job
This position is needed to oversee the planning, execution, and optimization of campaign operational requests. Reporting to the Manager, Marketing Campaign Operations, this role will be the operational backbone of our campaign initiatives.
Responsibilities
In this role, you’ll:
- Collaborate with stakeholders to develop campaign strategies, timelines, and objectives
- Build, test and execute marketing campaigns across various platforms
- Prioritize, track and document campaign request updates via project management software (Jira)
- Optimize internal processes to improve efficiency and reduce bottlenecks
- Resolve roadblocks and issues as needed to meet campaign goals
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- Bachelor's degree in Marketing, Business, Communications, or a related field
- 3-5 years of experience in campaign operations, marketing operations, or project management
- Experience building automated and complex campaign programs from inception to completion (e.g., lead nurtures, customer lifecycle nurtures, audience segmentation, workflow automations)
- 2+ years of experience leveraging Marketo
- Proven ability to manage multiple projects simultaneously in a fast paced environment
Desired:
- Excellent written and verbal communication skills
- Relevant certifications such as Marketo Certified Expert
- Proficiency with project management tools (e.g., Jira, Airtable, Asana)
Location
This role will be remote, and based in India. (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
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Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.