商品专员
Merchandise Associate
关于公司
Savvital 是一家具有前瞻性的组织，为国际市场的中小型企业提供多元化服务，帮助它们在享受我们定制解决方案的同时打造未来。我们由受过良好教育的专家组成，是一支充满热情的团队，乐于处理能提升您日常工作效率的任务。我们的使命是通过战略任务外包，为成长中的公司提供负担得起的解决方案。我们设想创建一个与每家企业所需的人文关怀相呼应的生态系统。
职位介绍
Savvital 正在寻找一位经验丰富的商品专员，以支持一家位于美国的客户，该客户从事促销产品、品牌商品和商业印刷领域。
这是一个专业化的运营岗位——不是普通的虚拟助理职位。我们明确寻找有实际行业经验的候选人，能够理解印刷和促销订单的全流程：从最初的采购、报价和设计样稿确认，到供应商管理、生产跟踪和最终交付。
主要职责
- 订单与项目管理：从请求到交付跟踪和管理客户订单。在内部系统中维护准确的数据（SKU、数量、规格、设计稿、设置费用），并主动应对潜在的延误。
- 产品与供应商调研：根据客户要求、交货时间和预算寻找产品。对比供应商价格，核实库存情况，并在商品缺货或超出预算时找到可行的替代方案。
- 供应商与供应商协调：作为与供应商和装饰方的直接联系人。请求报价单，明确生产要求，协调设计修改，并解决发票或价格差异问题。
- 印刷与生产支持：管理生产流程，包括样稿审批、印制方法（丝网印刷、刺绣、激光雕刻等）以及跟踪发货日期，确保按时完成硬性截止日期。
- 系统与行政维护：开具采购订单，生成订单文件，协助基础会计对账，并在 ERP 系统（Sage、PrintPLANR）中保持数字文件的有序管理。
要求与资质
- 行业经验（必须）：有与促销产品经销商、商业印刷商、丝网印刷店、刺绣店或印刷经纪人直接合作的经验。
- 系统知识：有使用行业相关 ERP 系统的实际操作经验。
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ABOUT THE COMPANY
Savvital is a forward-thinking organization that provides diversified services to small and medium-sized businesses in the international market to enable them to build their future while benefiting from our customized solutions. Our team of educated experts are motivated individuals excited to handle tasks that can bring capacity to your workday. Our mission is to provide an affordable solution to growing companies through strategic task delegation. We envision creating an ecosystem that resonates with the human touch every business needs.
About the Role
Savvital is looking for an experienced Merchandise Associate to support a U.S.-based client operating in the promotional products, branded merchandise, and commercial printing space.
This is a specialized operational role—not a general virtual assistant position. We are explicitly seeking candidates with hands-on industry experience who understand the end-to-end lifecycle of print and promo orders: from initial sourcing, quoting, and artwork proofing to vendor management, production tracking, and final delivery.
Key Responsibilities
- Order & Project Management: Track and manage customer orders from request through delivery. Maintain accurate data (SKUs, quantities, specs, artwork, setup fees) within internal systems and proactively address potential delays.
- Product & Supplier Research: Source products based on client specifications, turnaround times, and budgets. Compare vendor pricing, verify stock availability, and identify viable alternatives when items are backordered or out of budget.
- Vendor & Supplier Coordination: Act as the direct liaison with suppliers and decorators. Request RFQs, clarify production requirements, coordinate artwork revisions, and resolve invoice or pricing discrepancies.
- Print & Production Support: Manage production workflows including proof approvals, imprint methods (screen printing, embroidery, laser engraving, etc.), and tracking shipping dates to ensure hard deadlines are met.
- Systems & Administrative Maintenance: Issue purchase orders, generate order documentation, assist with basic accounting recon, and keep digital files organized within ERP systems (Sage, PrintPLANR).
Requirements & Qualifications
- Industry Experience (Mandatory): Direct experience working with promotional product distributors, commercial printers, screen printers, embroidery shops, or print brokers.
- Systems Knowledge: Hands-on experience with industry ERPs and sourcing databases (Sage or PrintPLANR experience is highly preferred; experience with similar systems like ASI, ESP, or PromoStandards is a major plus).
- Process Mastery: Clear understanding of setup charges, proof approvals, lead times, decoration methods, vector artwork requirements, and freight/shipping logistics.
- Communication: Exceptional written and verbal English skills for seamless interaction with U.S. vendors and cross-functional teams.
- Proactive Problem Solver: Self-driven professional who independently follows up on outstanding vendor items and keeps projects moving forward without micro-management.
Compensation and Benefits:
- Base Salary: Market Competitive (commensurate with experience)
- Allowances: Premium Internet, Electricity, and Wellbeing allowances to support night-shift operations.
- Medical Insurance: Comprehensive health coverage.
- Performance Bonuses: Structured bonuses based on individual targets and account retention metrics.
- Annual Growth: Regular performance-based increments and clear vertical career progression.
Originally posted on Himalayas