客户交付经理
Client Delivery Manager
职位描述：
客户交付经理 I 负责管理指定客户的交付执行，包括升级、购买的解决方案以及辅助交付项目。该职位制定并维护交付计划，协调跨职能资源，跟踪交付进度，沟通状态，并管理风险或问题，以支持及时、一致且符合合同要求的交付成果。
· 管理指定客户的交付执行和交付项目，包括升级、购买的解决方案以及辅助工作。
- 制定并维护交付计划、时间表、里程碑、任务跟踪和相关文档。
- 作为指定项目的日常执行活动的主要交付联系人。
- 协调跨职能资源以支持交付里程碑，管理依赖关系并保持交付时间表。
- 跟踪交付计划的进展并识别可能影响交付承诺的风险、问题、依赖关系或偏差。
- 管理交付风险和问题，在适当的时候上报复杂事项。
- 向内部利益相关者和客户团队提供定期的交付状态更新，包括进展、风险、问题和下一步计划。
- 与其他客户团队合作，支持交付相关的沟通和执行活动。
- 参与交付评审，支持交付流程、工具和文档的持续改进。
- 确保指定的交付活动符合合同承诺、范围、时间表和既定的交付流程。
- 维护指定项目的准确交付文档、报告和记录。
- 使用交付系统、工具和可用分析，包括适用的 AI 能力，以识别风险、趋势、依赖关系和改进交付执行的机会。
- 执行其他支持该职位总体目标的职责。
所需教育：
· 本科学位。
· 或任何教育和经验的组合，能够提供该职位所需的资格。
所需经验：
· 5 年以上项目管理、客户交付、实施、服务运营或相关领域的经验。
· 有管理中等至复杂交付项目、客户对接工作或跨职能执行活动的经验。
所需许可/认证：
· 优先考虑 PMP 认证。
查看英文原文
Job Description:
The Client Delivery Manager I is responsible for managing delivery execution for assigned clients, including upgrades, purchased solutions, and ancillary delivery initiatives. This role develops and maintains delivery plans, coordinates cross-functional resources, tracks delivery progress, communicates status, and manages risks or issues to support timely, consistent, and contractually aligned delivery outcomes.
· Manage delivery execution for assigned clients and delivery initiatives, including upgrades, purchased solutions, and ancillary work.
- Develop and maintain delivery plans, timelines, milestones, task tracking, and supporting documentation.
- Serve as the primary delivery point of contact for day-to-day execution activities related to assigned initiatives.
- Coordinate cross-functional resources to support delivery milestones, manage dependencies, and maintain delivery timelines.
- Track progress against delivery plans and identify risks, issues, dependencies, or deviations that may impact delivery commitments.
- Manage delivery risks and issues, escalating more complex matters when appropriate.
- Provide regular delivery status updates to internal stakeholders and client-facing teams, including progress, risks, issues, and next steps.
- Partner with other client-facing teams to support delivery-related communications and execution activities.
- Participate in delivery reviews and support continuous improvement of delivery processes, tools, and documentation.
- Ensure assigned delivery activities align with contractual commitments, scope, timelines, and established delivery processes.
- Maintain accurate delivery documentation, reporting, and records for assigned initiatives.
- Use delivery systems, tools, and available analytics, including AI-enabled capabilities where applicable, to identify risks, trends, dependencies, and opportunities to improve delivery execution.
- Perform other duties that support the overall objective of the position.
Education Required:
- Bachelor’s degree.
- Or, any combination of education and experience which would provide the required qualifications for the position.
Experience Required:
- 5+ years of experience in project management, client delivery, implementation, service operations, or a related field.
- Experience managing moderate to complex delivery initiatives, client-facing work, or cross-functional execution activities.
License/Certification Required:
· PMP preferred.
Knowledge, Skills & Abilities:
- Knowledge of: Project management methodologies and delivery execution practices. Client delivery, implementation, or service operations environments. Delivery planning, status reporting, risk management, and contractual commitment principles.
- Skill in: Developing delivery plans, timelines, documentation, and reporting updates. Coordinating cross-functional resources and managing delivery dependencies. Communicating delivery status, risks, issues, and next steps to stakeholders. Using delivery tools and systems to support execution, tracking, and decision-making.
- Ability to: Manage multiple assigned client delivery initiatives, priorities, and commitments simultaneously. Work across assigned clients and delivery activities. Assess routine delivery issues, escalate complex matters, and maintain follow-through. Support consistent, predictable, and contractually aligned delivery outcomes.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Originally posted on Himalayas