数据与报告人力资源运营经理
People Operations Manager, Data & Reporting
我们是谁？
Cohere 是一家以安全为先的企业人工智能公司，我们构建前沿的基础 AI 模型和端到端产品，旨在解决现实世界中的业务问题。
我们正在为正在构建 AI 系统的企业训练和部署前沿模型。我们认为我们的工作对 AI 的广泛应用至关重要，我们正在寻找希望参与其中的人才。
我们专注于我们所构建的东西。我们每个人都负责提升模型的能力以及为客户带来的价值。Cohere 是一个由研究人员、工程师、设计师等组成的团队，他们对各自的专业充满热情。
我们是一家总部位于多伦多的全球科技公司，在伦敦、纽约市、旧金山、蒙特利尔、巴黎、柏林和首尔设有主要办公室。加入我们吧！
为什么这个职位？
我们正在招聘一名人力资源运营经理，负责管理我们的人员数据以及基于这些数据生成的报告，同时负责一部分生成这些数据的运营工作。
Cohere 正在快速扩展，管理层需要可以信赖的数据。目前这些数据生成耗时过长，并且彼此之间并不一致。报告的质量取决于底层数据，因此这个职位不仅要运行实际流程，还要对其报告。
这是一个亲自动手建设的职位。你将负责员工人数、离职率和人力成本报告，定义我们的指标实际含义，并负责福利管理和员工记录的全流程。你将负责答案，而不仅仅是电子表格。一个有用的视角：这个职位意味着没有人再需要争论谁的数据是正确的。
你将加入一个小型的人力资源运营团队，正值我们实施 Rippling 期间，这意味着有全新的机会，以及对我们未来几年数据结构的实际影响力。
你将负责的工作
负责数据数字
- 全程负责员工人数、离职率和人力成本报告
- 构建管理层依赖的高管和董事会级别的报告
- 定义我们的指标实际含义，而不是仅仅根据要求生成数据
修复底层数据
- 协调人力资源和财务的员工人数，并保持一致性
- 清理导致报告不可靠的分类体系，从离职原因开始
- 追踪那些没人要求你追踪的数据质量问题
- 建立防止错误数据进入的检查机制
负责数据模型
- 负责我们的员工数据模型、定义和治理
- 与人力资源团队合作
查看英文原文
Who are we?
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.
We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.
We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!
WHY THIS ROLE?
We're hiring a People Operations Manager to own our People data and the reporting built on top of it, alongside a slice of the operational work that generates it.
Cohere is scaling fast and leadership needs numbers they can trust. Today those numbers take too long to produce and they don't always agree with each other. Reporting is only as good as the data underneath it, which is why this role runs real processes as well as reporting on them.
This is a hands-on building role. You will own headcount, attrition and cost reporting, define what our metrics actually mean, and own benefits administration and employee records end to end. You will own the answer, not just the spreadsheet. A useful lens; this role means nobody has to debate whose number is right.
You'll join a small HR Operations team during our Rippling implementation, which means greenfield opportunity and real influence over how our data is structured for the next few years.
What you'll do
Own the numbers
- Own headcount, attrition and people cost reporting end to end
- Build the exec and board level reporting our leadership relies on
- Define what our metrics mean, rather than producing whatever is asked for
Fix the data underneath
- Reconcile People and Finance headcount, and keep them reconciled
- Clean up the taxonomies that make reporting unreliable, starting with termination reasons
- Chase the data quality problems nobody has asked you to chase
- Build the checks that stop bad data entering in the first place
Own the data model
- Own our employee data model, definitions and governance
- Work with the HRIS team so the system supports the reporting we need
- Push and challenge current systems to meet your data vision
Own benefits administration and records
- Own US and global benefits administration, renewal cycles and open enrolment
- Own employee records, employment verification and data requests
- Support the front line team who handle day to day employee questions
Make reporting self-serve
- Automate the recurring reporting so it produces itself
- Give managers and leaders access to their own numbers
- Reduce the number of requests that need a person at all
Build for what's coming
- Produce reporting that stands up to audit and external diligence
- Work with Finance and IT on the controls and evidence our data needs to carry
- Design for a company several times our current size
Manage a team
- Led and developed a high-performing team through regular coaching, feedback, and performance management while maintaining team cohesion and morale
- Managed day-to-day operations and resource allocation for a small team, balancing project priorities, resolving conflicts, and ensuring timely delivery of deliverables within budget constraints
You may be a good fit if you
- 5+ years of people analytics and reporting experience, within fast-paced, scaling environments
- Meaningful experience delivering people operations solutions across all aspects of the talent journey
- Experienced in HRIS implementation or migration
- Experience building reports from scratch
- Proactively identify and resolve data quality issues, maintaining high standards for clean, reliable analytics data
- Effectively communicate data insights by explaining numerical findings, their source methodology, and rationale for discrepancies with alternative interpretations
- Write clearly and document by default
- Have run operations across multiple countries and entities, including EOR or contractor populations
- Are comfortable anywhere across the employee journey, from hire to exit
- Pick up new tools quickly and become the person others ask
- Enjoy building elegant solutions to messy operational problems
Bonus if you have
- Worked in Rippling, or implemented it
- People management experience
- Built reporting in a BI tool, or worked comfortably in SQL
- Been in a company through IPO readiness or SOC 2 and SOX preparation
WHAT WE'RE NOT LOOKING FOR
Someone who waits for a report request and fills it. This role decides what we measure and makes the underlying data good enough to trust. If you would rather be handed a spec than write one, this is not the role for you.
FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS:
- A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
- Full health and dental benefits, including a separate budget for mental health.
- RRSP matching, 401K, Pension Scheme.
- 100% Parental Leave top-up for up to 6 months, for either parent.
- Annual enrichment benefits:
Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
Education & learning stipend for conferences, courses, and coaching.
- 6 weeks of paid vacation (30 working days!)
- Budget for traveling to other offices if you are remote, plus an annual company offsite.
HOW AND WHERE WE WORK:
- Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
- For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
- For those not near an office: a co-working benefit so you can work alongside others in your city.
- Everyone receives a $500 home office stipend to set up your workspace properly.
If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.
We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs.
We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.
Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.