项目经理 - IT运维
Program Manager - IT Operations
关于团队
员工技术与体验（ETX）团队负责提供世界级的内部技术体验，使员工能够高效地完成工作。我们支持并运营面向员工的系统，确保公司快速而高效地运转。
ETX 涵盖支持、物流、视听、身份管理、终端设备、SaaS 管理、自动化、企业工具开发以及内部基础设施运维。我们与安全、工程、办公场所、财务、人力资源等团队紧密合作，确保 OpenAI 的内部技术可靠、可扩展，并与公司发展速度保持一致。
关于职位
我们正在招聘一名项目经理，以帮助扩大 OpenAI 内部 IT 的运作规模。该职位将领导复杂的跨职能项目，提升运营成熟度，优化团队协作方式，并将高影响力项目转化为可持续的运营能力。你将与 IT、安全、工程、办公场所及其他职能团队合作，推动对齐，消除摩擦，帮助构建支持 OpenAI 快速发展的运营基础。
你将负责：
- 领导跨职能的运营项目，提升可扩展性、一致性及运营成熟度。
- 在 IT 支持、员工生命周期运营、会议室和日历服务、现场支持、自动售货机服务以及研究支持环境等领域推动运营卓越计划。
- 为复杂的运营项目建立运营模型、准备计划、升级路径、治理节奏和成功指标。
- 与技术团队合作，确保新部署、基础设施投资和内部平台在大规模下具备运营就绪能力和可持续支持。
- 推动支持公司增长的高优先级运营项目，包括基础设施扩展、运营集成和其他新兴计划。
- 提升长期跨职能项目的运营可见性、利益相关者对齐和协调。
- 通过明确所有权、执行计划、运营责任和持续跟进，为复杂的运营项目提供清晰的指导。
- 负责来自跨职能团队和利益相关者的运营工作的接收、优先级排序、协调和完成。
我们寻找具有以下条件的人：
- 10 年以上经验，领导过高增长、快速变化环境中的复杂跨职能项目。
查看英文原文
About the Team
The Employee Technology & Experience (ETX) team is responsible for delivering a world-class internal technology experience that enables employees to do their best work. We support and operate the employee-facing systems that keep the company moving quickly and efficiently.
ETX spans support, logistics, AV, identity, endpoints, SaaS administration, automation, enterprise tooling, and internal infrastructure operations. We partner closely with Security, Engineering, Workplace, Finance, People, and other teams to keep OpenAI’s internal technology reliable, scalable, and moving at the pace of the company.
About the Role
We are hiring a Program Manager to help scale how IT operates across OpenAI. This role will lead complex cross-functional programs that improve operational maturity, streamline how teams work together, and turn high-impact initiatives into durable operational capabilities. You will work across IT, Security, Engineering, Workplace, and other functions to drive alignment, remove friction, and help build the operational foundation needed to support OpenAI’s rapid growth.
You’ll be responsible for:
- Lead cross-functional operational programs that improve scalability, consistency, and operational maturity.
- Drive operational excellence initiatives across IT Support, employee lifecycle operations, meeting room and calendaring services, onsite support, vending, and research support environments.
- Build operating models, readiness plans, escalation paths, governance cadences, and success metrics for complex operational programs.
- Partner with technical teams to ensure new deployments, infrastructure investments, and internal platforms are operationally ready and sustainably supported at scale.
- Drive high-priority operational programs supporting company growth, including infrastructure expansion, operational integrations, and other emerging initiatives.
- Improve operational visibility, stakeholder alignment, and coordination across long-running cross-functional initiatives.
- Create clarity across complex operational programs by establishing clear ownership, execution plans, operational accountability, and durable follow-through.
- Own intake, prioritization, coordination, and completion of operational work originating from cross-functional teams and stakeholders.
We’re looking for someone with:
- 10+ years of program management experience leading complex cross-functional initiatives in high-growth, fast-moving environments.
- Experience building and scaling operational processes, service models, and operating frameworks across technical and operational teams.
- A strong track record improving internal operations, workplace technology, support environments, or other large-scale service-oriented programs.
- Excellent judgment and execution skills, with the ability to drive prioritization, alignment, and sustained momentum across multiple teams and competing demands.
- Strong communication and stakeholder management skills, with the ability to operate effectively with both technical and non-technical partners.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241.
OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.