技术项目经理，知识系统
Technical Program Manager, Knowledge Systems
准备开展职业生涯中最有影响力的工作吗？在Coinbase，我们对增加经济自由的使命毫不妥协。标准很高，环境紧张，我们喜欢这样。这里不是安于现状的地方，而是将你推向认知极限的地方。如果你准备好与那些不愿满足于“足够好”的人一起打造金融的未来，你就在这里。Coinbase是一家以远程优先，但不只远程的公司。期待每季度进行一次高强度的线下工作会，称为“冲刺”。
团队/职位简介：知识系统团队构建支撑客户自助服务、内部工具和AI辅助支持的基础设施。作为技术项目经理，你将把知识战略转化为技术执行。这是一个以系统为中心的职位，连接客户体验、知识运营和技术交付，以建立支持无需线性增长人力规模的基础。
你将负责：
- 负责改进客户自助服务、内部支持知识和AI辅助发现（例如RAG管道、语义搜索和代理工作流）背后的系统、工具和流程。
- 在知识系统、工程、产品和合作伙伴团队之间推动跨职能协作，将复杂的知识分类法和非结构化数据转化为清晰的技术规范、API、模式和执行计划。
- 领导高杠杆项目的规划和执行，如工作流自动化、知识系统现代化、内容管理系统改进、元数据和结构增强，以及发布准备工具。
- 与知识系统负责人合作，确保知识准确、为机器可读性和可操作性而结构化，在发布前就已准备就绪，并适当管理客户、专家和合规需求。
- 建立并运行技术项目的运作节奏，包括路线图跟踪、依赖关系管理、风险升级和交付责任。
- 识别减少手动工作、提高扩展性、防止人力随业务复杂性和发布量线性增长的机会。
必备技能和经验：
- 在复杂跨职能环境中拥有5年以上技术项目管理、系统实施或运营项目领导经验。
- 对现代IT系统有深入了解，熟悉DevOps、CI/CD、云原生架构等概念。
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Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.
What you’ll do:
- Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
- Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
- Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
- Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
- Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
- Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.
Required skills and experience:
- 5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
- Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex) alongside CMS platforms, structured content, and metadata models.
- Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
- Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
- Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
- Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
- Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality
- JOB ID: P77124
Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
Annual base salary range (excluding equity and bonus):
$148,835—$175,100 USD
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.