客户成功 - 德语区（DACH）
Customer Success - DACH
关于ElevenLabs
ElevenLabs是一家AI研究和产品公司，正在改变我们与技术互动的方式。
我们在2023年1月推出首个类人AI语音模型。如今，我们为数百万用户和数千家企业服务——从快速发展的初创公司到德意志电信和Meta等大型企业。我们的投资者包括一些世界上最著名的投资机构，包括Andreessen Horowitz、ICONIQ Growth和Sequoia。我们已筹集7.81亿美元资金，最新估值为110亿美元——始终与11相关。
我们已从语音扩展到三个主要平台：
- ElevenAgents使企业能够提供无缝且智能的客户体验，具备必要的集成、测试、监控和可靠性，以大规模部署语音和聊天代理。
- ElevenCreative赋予创作者和营销人员能力，可在70多种语言中生成和编辑语音、音乐、图像和视频。
- ElevenAPI为开发者提供对我们领先的AI音频基础模型的访问权限。
我们所做的一切都是团队创造力和奉献精神的结果——建设者们正在做他们一生中最好的工作。我们是研究人员、工程师和运营人员。IOI奖牌获得者和前创始人。如果你想要努力工作并创造持久的积极影响，我们想听你讲述。
我们如何工作
- 高速度：快速实验、精简的自主团队和最小的官僚主义。
- 重视影响而非职位名称：我们没有职位名称。而是关注你产生的影响。没有任何任务高于或低于你。
- AI优先：我们使用AI以更高的质量更快地完成工作。我们在整个公司都这样做——从工程到增长再到运营。
- 无处不在的卓越：我们所做的每件事都应该与我们的AI模型质量相匹配。
- 全球化团队：我们重视你的才能，而不是你的位置。
我们提供的福利
- 创新文化：你将参与一个定义AI发展轨迹的历史性机会，身边有不断突破可能性边界的团队。
- 成长路径：加入ElevenLabs意味着加入一个充满活力的团队，有无数机会推动影响力——超越你的直接角色和职责。
- 学习与发展：ElevenLabs主动通过年度可支配津贴支持职业发展。
- 社交旅行：我们还提供年度可支配津贴，让你每年以任何你喜欢的方式与同事见面。
- 年度公司集训：每年，我们都会在新的地点将整个团队聚集在一起。
查看英文原文
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
ABOUT THE ROLE
This is a builder's role, where you'll own both the technical depth and commercial outcomes for some of ElevenLabs' most exciting customers across the DACH region (Germany, Austria, Switzerland), sitting at the intersection of product, engineering, and revenue.
You'll get ahead of the problem. You'll dig into how customers deploy ElevenLabs across web, mobile, and their systems, spot the problems before they do, inspire new use-cases and own the solution end to end. You'll own the number too: renewals, expansion and cross-sell. Success here means driving real revenue retention and growth for your book of business.
WHAT THIS LOOKS LIKE DAY TO DAY
You'll run onboarding, enablement, and growth across ElevenLabs' full platform, core speech models, creative tools, and Agents. You'll advise customers on production deployment, not just theory, digging into usage and performance data to catch friction early and keep adoption moving.
You'll also own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion. You'll spot expansion opportunities early, own renewals and upsells end to end, and work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue.
REQUIREMENTS
- 5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the DACH region
- Proven experience of owning and managing a defined Book of Business
- Fluent in German and English
- Proven experience working across the DACH market. Knowledge of the landscape and cultural nuances
- Familiarity and experience with building and deploying AI agents
- Strong builder mindset - you thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes
- Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
- Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams
- Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
- Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
- Self-motivated and able to work independently in a remote or distributed team environment
LOCATION
This role is remote-first, so it can be executed from anywhere in Germany, Austria, or Switzerland.
#LI-Remote
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.