客户服务
Customer Support
我们正在招聘一名客户支持人员，负责处理客户查询和投诉。您还需要通过多种沟通渠道处理订单、修改请求，并将投诉升级。要做好这个职位，您需要在客户情绪激动时保持冷静，并有使用计算机的经验。
- 处理大量来电
- 生成销售线索
- 识别并评估客户的需求以实现满意度
- 通过开放和互动的沟通建立可持续的客户关系和信任
- 使用正确的方法/工具提供准确、有效和完整的信息
- 达成个人/客户服务团队的销售目标和电话处理配额
- 处理客户投诉，提供适当解决方案和替代方案，并在规定时间内完成；跟进以确保解决
- 记录客户互动，处理客户账户并归档文件
- 遵循沟通流程、指南和政策
- 超出预期地与客户互动
- 具备客户服务经验或客户代表经验
- 有超额完成配额的记录
- 强大的电话沟通技巧和积极倾听能力
- 以客户为中心，能够适应和回应不同类型的人
- 优秀的沟通和演讲能力
- 能够多任务处理、优先排序并有效管理时间
- 高中毕业
所有信息将根据EEO准则保密。
RTi 提供市场情报和工具，实现完整的价格透明度。这使您的采购团队能够获得所购材料的最佳定价。我们的合作都在幕后进行，对供应商没有影响。
最初发布于喜马拉雅山
查看英文原文
We are hiring a customer support to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
All your information will be kept confidential according to EEO guidelines.
RTi provides market intel and tools that result in complete price transparency. This empowers your procurement team with the ability to obtain best-in-class pricing on the materials they buy. Our collaboration is all done behind the scenes, invisible to your supplier base.
Originally posted on Himalayas