客户支持专员 - 全程远程
Customer Support Specialist - Fully Remote
关于职位
Mercor将顶尖的创意和技术人才与领先的AI研究实验室连接起来。公司总部位于旧金山，我们的投资方包括Benchmark、General Catalyst、Peter Thiel、Adam D'Angelo、Larry Summers和Jack Dorsey。
职位：客户成功工程师（拉美地区）
类型：合同制
薪资：40,000–50,000美元
地点：远程办公
岗位职责
- 回应Mercor人才库中有关在我们平台上申请职位时有疑问或遇到问题的人才的支持请求。
- 通过检查遥测数据、检查网络请求、对我们的数据库编写查询以及解决常见的浏览器问题，对人才报告的问题进行分类和调查。
- 整合洞察并就需要改进的产品领域提出建议。
- 编写面向人才的文档，以解决支持队列中的常见问题。
- 在撰写回复时保持热情和积极的态度，使用接近完美的英语。
任职要求
必备条件
- 能够调试网络应用，可能来自计算机科学、软件工程或相关技术领域的学位，或者有构建现代网络应用（React、Node、Flask、Next.js等）的经验，或者有2-5年在这些网络应用上支持客户的经验。
- 有基于SaaS的产品工作经验。
- 有使用支持平台（如Zendesk、Intercom、Help Scout、Freshdesk或Crisp）的经验。
申请流程（需20–30分钟完成）
- 上传简历
- 基于简历的AI面试
- 提交表单
资源与支持
- 有关面试流程和平台信息的详细信息，请查看：
- 如有任何帮助或支持需求，请联系：
注意：我们的团队每天都会审核申请。请完成AI面试和申请步骤，以考虑此机会。
最初发布于Himalayas
查看英文原文
About the job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Position: Customer Success Engineer (LatAm)
Type:Contract
Compensation:$40,000–$50,000
Location:Remote
Role Responsibilities
- Respond to support requests from Mercor’s talent pool who have questions or issues applying for roles on our platform.
- Triage and investigate talent-reported issues by examining telemetry data, inspecting network requests, writing queries against our database, and troubleshooting common browser issues.
- Consolidate insights and make recommendations about product areas needing improvement.
- Build talent-facing documentation to address common questions in our support queue.
- Maintain enthusiasm and positivity while writing replies in near-perfect English.
Qualifications
Must-Have
- Ability to debug web applications, likely from a Degree in Computer Science, Software Engineering, or a related technical field OR experience building modern web applications (React, Node, Flask, Next.js, etc.) OR 2-5 years of experience supporting customers on such web applications.
- Experience doing SaaS-based product work.
- Experience using a support platform like Zendesk, Intercom, Help Scout, Freshdesk, or Crisp.
Application Process (Takes 20–30 mins to complete)
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
- For details about the interview process and platform information, please check:
- For any help or support, reach out to:
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
Originally posted on Himalayas