客户成功经理
Customer Success Manager
FSI 是医疗维护专业人士的最佳 CMMS（计算机化维护管理系统）解决方案。
关于我们：
在 FSI，您将加入一个由充满热情的专业人士组成的团队，致力于提升医院运营的效率和安全性。FSI 每年支持超过 4 亿平方英尺的医院空间，推动变革性、智能化的医院维护运营。FSI 是医疗行业最全面的计算机化维护管理系统（CMMS）供应商，我们自豪地为超过 1300 家医院提供服务，其中包括美国最大的医疗网络之一——Atrium Health、UPMC、Yale New Haven、SSM Health UNC Health 等。我们直接与客户合作，打造符合他们复杂需求的定制化现代技术。2020 年，FSI 获得大量投资，以在自 2002 年公司成立以来奠定的基础上继续增长和扩展。我们认为我们最激动人心的篇章才刚刚开始，我们正在寻找希望产生影响的人才。如果您正在寻找一个快节奏、创新的社区，团队专注于通过技术实现协作和赋能，我们鼓励您与我们联系。
您的职责：
作为 FSI 的客户成功经理，您的主要任务是与客户建立深入、有意义且有影响力的联系。您将负责售后关系，推动客户留存，管理续约，并发现扩展机会。随着时间推移，您将成长为战略顾问，帮助客户从 FSI 的解决方案中最大化价值。
您的职责包括：
- 负责并管理客户续约，目标为 97% 以上的留存率。
- 主动识别并缓解流失风险。
- 推动产品采用和客户参与活动。
- 发现并提出扩展机会。
- 定期进行客户访谈，实现完整的账户覆盖。
- 执行季度业务回顾（QBR），并推动对话向战略成果发展。
- 与支持、产品和解决方案工程团队跨职能协作。
- 在内部成为客户的代言人。
- 协助财务部门进行发票协调。
- 在一个大型客户组合（75–90 个账户）中展示出色的时间管理能力。
您将为团队带来的：
以关系为先的思维模式——您自然能够与客户建立信任、可信度和长期合作关系，成为他们依赖的人，而不仅仅是他们听到消息的人。
强大的责任感和主动性——您对您的客户组合负全责，积极管理续约，主动识别风险。
查看英文原文
The best CMMS for healthcare maintenance professionals.
About Us:
At FSI, you’ll join a team of passionate professionals dedicated to empowering efficient and safe hospital operations. FSI supports over 400 million ft of hospital space every year to run transformative, intelligent hospital maintenance operations. FSI is the most comprehensive computerized maintenance management software (CMMS) provider for healthcare, and we’re proud to serve over 1,300 hospitals with some of the largest networks in the country -- including Atrium Health, UPMC, Yale New Haven, SSM Health UNC Health, and many others. We work directly with our customers to build customized modern technology that fits their complex needs. In 2020, FSI received significant investments to grow and expand on the foundation established since the company began in 2002. We believe our most exciting chapter is just beginning, and we’re looking for talent that wants to make an impact. If you’re looking for a fast-paced, innovative community with a team focused on collaboration and empowerment through technology, we encourage you to get in touch.
Your role:
As a Customer Success Manager at FSI, your primary mission is to build deep, meaningful, and impactful relationships with your customers. You will own post-sale relationships, drive retention, manage renewals, and identify expansion opportunities. Over time, you will evolve into a strategic advisor, helping customers maximize value from FSI’s solutions.
Your responsibilities:
- Own and manage customer renewals, targeting 97%+ retention.
- Proactively identify and mitigate churn risk.
- Drive product adoption and customer engagement initiatives.
- Identify and surface expansion opportunities.
- Conduct regular customer check-ins and establish full account coverage.
- Execute QBRs and evolve conversations toward strategic outcomes.
- Collaborate cross-functionally with Support, Product, and Solutions Engineering.
- Act as the voice of the customer internally.
- Assist with invoicing coordination alongside Finance.
- Demonstrate strong time management across a large portfolio (75–90 accounts).
What you’ll bring to the team:
A relationship-first mindset — You naturally build trust, credibility, and long-term partnerships with customers, becoming someone they rely on—not just someone they hear from.
Strong ownership and accountability — You take full responsibility for your book of business, proactively managing renewals, identifying risks early, and ensuring no customer falls through the cracks.
A proactive, self-driven approach — You don’t wait to be told what to do. You seek out opportunities, solve problems independently, and move your accounts forward with urgency and intent.
A growth mindset and intellectual curiosity — You’re comfortable learning on the job, asking questions, and continuously improving your craft as a Customer Success professional.
Excellent time and priority management — You can effectively manage a large portfolio (75–90 accounts) while maintaining consistent engagement and quality across your customers.
A collaborative operating style — You work seamlessly across teams (Support, Product, Solutions Engineering, Finance), knowing that great customer outcomes are a team sport.
Customer advocacy instincts — You listen deeply, surface meaningful feedback, and ensure the voice of the customer is represented inside FSI.
A bias toward outcomes — You focus on what actually moves the needle: adoption, customer satisfaction, and long-term value—not just activity.
Minimum Qualifications:
- Experience in Customer Success, Account Management, or related field (SaaS or healthcare preferred).
- Strong communication, relationship-building, and organizational skills.
- Experience with CRM tools (e.g., HubSpot) and data-driven decision making.
- Customer-centric mindset with a focus on outcomes and value delivery.
- Demonstrated growth mindset and ability to learn on the job.
- Self-driven and capable of operating autonomously.
Work Location:
Remote. Some travel may be required.
Compensation:
Compensation for this role will be determined based on relevant experience, qualifications, and work location. The expected salary range is $68,000 to $78,000. NDR bonus potential up to $15,000.
Our Values:
· Customer inspired.
- Solutions-first.
- One team.
- Impactful experts.
We look forward to hearing from you!
Don’t meet all the requirements? We’re all on a journey to learn constantly and have areas to develop. If you bring some of the above skills to the table and are still developing in others - APPLY ANYWAY! Learning and experience isn’t a one-way path, if you believe you have the background needed to make an impact in this role, we’d love to hear from you.
FSI is an Equal Opportunity Employer:
We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life are key to our success as a company.
Originally posted on Himalayas