产品支持 - 举升车 - 远程
Product Support -Lift Trucks - Remote
职位名称：产品支持 - 剪式升降机
工作地点：美国任何大型机场附近
协助Konecranes经销商和Konecranes重点客户，以开发、支持和管理北美地区所有Konecranes产品线的Lifttrucks服务和产品支持。关注客户满意度和Konecranes设备质量，以盈利方式促进新设备和零部件的进一步销售。职责范围包括北美西部、加拿大西部和墨西哥。
职位职责：
通过以下方式发展经销商网络：
教授如何执行Konecranes剪式升降机产品的装配和调试流程。在没有经销商的区域协调/执行装配和调试流程。
验证产品是否符合当前规格和质量要求。
在实地以及通过电话和电子邮件进行监督和故障排查。
为客户提供和经销商提供理论课堂和实践技术培训。
拜访客户/经销商，提供技术支持并推广产品，以发现/创造商业机会。
以清晰的标准方式报告不符合项和技术问题。
确保正确理解和处理Konecranes保修政策。
在客户/经销商提出任何技术需求或不符合项时，为销售团队提供支持。
确保Konecranes剪式升降机的保修政策得到正确应用。
就服务开发提出建议，以满足新需求、盈利标准以及持续的质量改进。
在实地做出服务测量决策。
计划前往客户/经销商的产品支持行程。
执行其他指派的任务
所需技能与能力：
完成工作所需的技能。
良好的电脑操作技能。
双语者优先，但非必需。英语必须掌握。西班牙语优先。
教育与经验：
有机械售后支持或相关行业经验；具备良好的技术背景（了解液压和电气系统、发动机和传动系统、备件手册等）。
其他要求：
能够频繁出差。
居住在主要机场附近。
我们提供的福利：
福利：医疗保险、牙科保险、视力保险、从第一天起就有匹配的401k计划、身份盗窃保护、意外保险、旅行保险等等！
假期：每年2周带薪假期
查看英文原文
Job Position : Product Support - Lift Trucks
Location - Near any big Airport in the US
Assist Konecranes dealers and Konecranes Key Account Customers in order to develop, support and control BU Lifttrucks Service and Product Support in North America for all Konecranes product lines. Focus on customer satisfaction and on Konecranes machines quality, in order to promote further business of new equipment and parts on a profitability manner. Areas of responsibility include North America West, Canada West and Mexico.
JOB RESPONSIBILITIES:
Develop the dealers network by:
Teaching on the process of carrying out Assembly and Commissioning of new Konecranes Lift Trucks Products. Coordinate / execute the assembly and commissioning process in areas where there are no dealers.
Verify that the product match current specification and quality.
Supervising and trouble shooting in field as well as over phone and email.
Giving theoretical classroom and practical hands-on technical training for customers and dealers.
Visiting customers/dealers to give technical advice and support the product in order to point out / generate business opportunities.
Reporting of non-conformities and technical issues on a clear standardized manner.
Ensure that Konecranes Warranty Policy is correctly interpreted and processed.
Support the sales force with any technical requirement or non-conformity by customers / dealers.
Ensure that Konecranes warranty policy of Konecranes Lift trucks is properly applied.
Contribute with suggestions on developments of service against new demands, profitability criteria´s, as well as on-going improvement on quality.
Take decisions about service measurements in the field.
Plan travels to and from customer / dealers for Product Support functions.
Perform other duties as assigned
REQUIRED SKILLS & COMPETENCIES:
Skills needed to perform the job well.
Good PC skills.
Bilingual is desired but not required. English a must. Spanish desired.
EDUCATION & EXPERIENCE:
Experience on Machinery Aftersales support or similar industries; so to have a good Technical background (knowledge on hydraulic and electrical systems, engines and transmissions, spare parts manuals, etc.).
OTHER REQUIREMENTS:
Availability to travel frequently.
Reside near a major airport.
What we offer:
Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!
Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
Holidays: 10 paid holidays per year
Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Originally posted on Himalayas