实施专员
Implementation Specialist
关于CoVet
CoVet是一款AI助手应用，旨在帮助兽医专业人士节省时间，让他们能更专注于动物护理，甚至按时回家。我们是一支小型、热情且敏捷的团队，致力于通过创新技术改善兽医行业。
职位描述
我们正在寻找一名实施专家，以支持企业集团和合作伙伴集团。该职位负责帮助客户和合作伙伴从初步兴趣走向成功采用，通过支持集团采用旅程中的初始阶段、上线、培训和早期参与阶段。
这个职位适合在面向客户的高度协作环境中茁壮成长的人，他们喜欢将已签约或有潜力的关系转化为活跃且成功的用户。该职位侧重于执行、教育和采用，而非商业主导。
你将负责
- 支持企业集团和合作伙伴集团，从试用期到签约后30天
- 支持新集团和合作伙伴关系的上线和启动协调
- 协助制定和管理实施计划、时间表、检查清单和上线活动
- 协调多个利益相关者，包括管理员、倡导者、合作伙伴联系人和内部团队
- 提供上线会议、用户培训、管理员培训和基于网络研讨会的上线
- 支持试点设置、试点协调，并从试点过渡到更广泛的上线
- 协助管理员设置、上线准备和解决操作障碍
- 在签约后的前30天内跟进，推动激活、参与和早期采用
- 支持面向客户和合作伙伴的演示、现场会议、会议和团体活动
- 与合作伙伴紧密合作，为大学、协会和其他合作伙伴集团提供上线、培训和参与支持
- 将任何合格的潜在客户、升级销售信号或商业机会反馈给销售团队
- 为可重复使用的指南、上线流程和可扩展的实施最佳实践做出贡献
任职要求
- 具有上线、实施、客户成功、账户支持、项目协调或类似面向客户的岗位经验
- 具备出色的组织能力，能够同时处理多项优先事项
- 优秀的沟通和演示能力，自信地主持网络研讨会和培训课程
- 能够协调
查看英文原文
About CoVet
CoVet is an AI copilot application built to assist veterinary professionals by saving them time and allowing them to focus more on animal care—or even get home on time. We are a small, passionate, and agile team with a strong mission to improve the veterinary industry through innovative technology.
About the role
We are seeking an Implementation Specialist to support Enterprise Groups and Partnership Groups. This role is responsible for helping customers and partners move from initial interest to successful adoption by supporting the onboarding, rollout, training, and early engagement stages of the Groups’ adoption journey.
This position is ideal for someone who thrives in customer-facing, highly coordinated environments and enjoys turning signed or warm relationships into active, successful users. The role focuses on execution, education, and adoption rather than commercial ownership.
What you'll do
- Support Enterprise Groups, and Partnership Groups from trial through 30 days post-signup
- Support onboarding and launch coordination for new groups and partner relationships
- Assist in building and managing implementation plans, timelines, checklists, and rollout activities
- Coordinate across multiple stakeholders, including administrators, champions, partner contacts, and internal teams
- Deliver onboarding sessions, user training, admin training, and webinar-based rollouts
- Support pilot setup, pilot coordination, and transition from pilot to broader rollout
- Assist with admin setup, launch readiness, and troubleshooting operational blockers
- Own follow-up during the first 30 days post-signup to drive activation, participation, and early adoption
- Support customer- and partner-facing demos, onsite sessions, conferences, and group events
- Work closely with Partnerships for support launch, training, and engagement for universities, associations, and other partner groups
- Surface any qualified leads, upsell signals, or commercial opportunities back to Sales
- Contribute to repeatable playbooks, onboarding processes, and scalable implementation best practices
Qualifications
- Experience in onboarding, implementation, customer success, account support, project coordination, or a similar customer-facing role
- Strong organizational skills and the ability to manage multiple priorities at once
- Excellent communication and presentation skills, with confidence leading webinars and training sessions
- Ability to coordinate across multiple stakeholders and keep projects moving forward
- Comfort working in a role that supports revenue without owning the commercial close
- Strong problem-solving ability and attention to detail
- Ability to work cross-functionally with Sales, Partnerships, Customer Success, Marketing, and Product
Why Join Us?
- Comprehensive health, dental, and vision benefits.
- Remote-first culture with flexible working arrangements.
- Opportunity to shape the future of a fast-growing company and make a real impact in the veterinary industry.
CoVet is an equal opportunity employer and are committed to building a diverse and inclusive team. Accommodations are available for candidates participating in all aspects of the selection process.
Originally posted on Himalayas