技术客户经理 (马来西亚)
Technical Account Manager (Malaysia)
关于GenScript
成立于2002年的新泽西州，GenScript Biotech Corporation通过为研究人员和公司提供开发突破性治疗和产品所需的构建模块，加速生物技术和医疗保健领域的创新。秉承“通过生物技术让人类和自然更健康”的使命，并作为一家备受认可的生物技术公司，GenScript拥有约6,165名员工，已为全球100多个国家和地区的超过200,000家客户提供服务。
关于GenScript Biotech Corporation
成立于2002年的新泽西州，GenScript Biotech Corporation通过为研究人员和公司提供开发突破性治疗和产品所需的构建模块，加速生物技术和医疗保健领域的创新。秉承“通过生物技术让人类和自然更健康”的使命，并作为一家备受认可的生物技术公司，GenScript拥有约6,165名员工，已为全球100多个国家和地区的超过200,000家客户提供服务。
职位：技术客户经理
地点：马来西亚（居家办公）
职位概述
技术客户经理是负责区域内支持销售活动的主要技术资源。技术客户经理全面负责客户服务功能的日常运营，处理客户、经销商和公众的所有初步咨询，包括订单下单、投诉、技术支持等。
主要职责
· 全面负责客户服务功能的日常运营，处理客户、经销商和公众的所有初步咨询，包括订单下单、投诉、技术支持等
· 为客户提供主要的技术建议，提供实用的信息和工具；识别并解释客户的需求，将这些需求与业务部门的能力相匹配，并与客户沟通
· 作为技术顾问，与业务部门的销售客户经理、生产经理和高级科学家紧密合作，提高客户满意度
· 通过参加教育研讨会、阅读专业出版物、建立个人网络、对标最新实践、参与专业协会等方式，保持专业和技术知识
· 参加行业/技术展会，并向客户提供技术演示
任职要求
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查看英文原文
About GenScript
Founded in 2002 in New Jersey, GenScript Biotech Corporation accelerates innovation in biotech and healthcare by providing researchers and companies with the building blocks needed to develop groundbreaking treatments and products. Guided by its mission to Make People and Nature Healthier Through Biotechnology, and its role as a well-recognized biotechnology company, GenScript has a team of approximately 6,165 employees and has served more than 200,000 customers across over 100 countries and regions.
About GenScript Biotech Corporation
Founded in 2002 in New Jersey, GenScript Biotech Corporation accelerates innovation in biotech and healthcare by providing researchers and companies with the building blocks needed to develop groundbreaking treatments and products. Guided by its mission to Make People and Nature Healthier Through Biotechnology, and its role as a well-recognized biotechnology company, GenScript has a team of approximately 6,165 employees and has served more than 200,000 customers across over 100 countries and regions.
Position: Technical Account Manager
Location: Malaysia (Home-based)
Position Summary
Technical Account Manager serves as the primary technical source for supporting sales activities within responsible regions. Technical Account Managers take full responsibility of the daily operation of customer service function, which handles all initial inquiries from customers, dealers, and public regarding order placement, complaints, technical support, etc.
Key Responsibilities
· Take full charge of the daily operation of customer service function that handles all initial inquiries from customers, dealers, and general public regarding order placement, complaints, technical support and etc.
· Provide primary technical advice to customers with practical information and tools; identify and interpret customers’ requirements, shaping these requirements to fit the business unit’s capabilities and communicate these to customers
· Work closely with business unit Sales Account Managers, Production Managers and Senior Scientists as a consultant to clients in technical matters and improve customer satisfaction
· Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
· Attends trade/technical shows and gives technical presentations to customers
Qualifications
· Solid professional technical background, minimum Master Degree in relevant life science fields including but not limited to cell biology, immunology, and molecular biology
- 1-2 years of commercial experience will be an advantage
- Ability to communicate fluently in both English and Chinese, verbally and in writing
- Good presentation skills with technical content
- Customer-focused, proactive/action-oriented
- Previous industry experience in a similar commercial role will be advantageous but is not essential
- Highly motivated individual with excellent communication, organization and time management skills
Benefits:
Benefits include medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays. Additional benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide commuter benefits, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.
GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.
Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.
Originally posted on Himalayas