AWS高级开发者 Node.js/TypeScript
AWS Sr. Developer Node.js/TypeScript
TTEC Digital 正在寻找一名 MSP 高级开发人员加入我们的 AWS 合作伙伴实践。这是一份位于美国的远程职位。作为我们托管服务实践（MSP）的核心成员，您将从基于项目的交付转向持续的托管服务——长期负责、运营并持续改进客户的 AWS 解决方案。
我们的 MSP 团队作为独立单元，同时支持多个客户环境。与项目交付团队不同，MSP 团队负责生产系统的健康性、可靠性和演进。您将领导一个由 3-4 名开发人员组成的团队，与专门的 MSP 项目经理和服务经理密切合作，处理事件响应、变更管理、持续改进计划和主动的基础设施优化。
MSP 高级开发人员向执行总监汇报，并期望为整个组织的最佳实践文档和内部工具标准做出贡献。
您将负责的工作：
- 根据需要与内部团队和客户进行日常站会和服务评审会议，涵盖正在进行的事件、变更请求和运营健康状况。
- 负责客户 AWS 环境的运营稳定性——监控、事件响应、根本原因分析和修复。
- 通过 Jira 管理和执行变更请求和增强工作，包括使用 CloudFormation 和 Serverless Framework 模板进行基础设施即代码更新。
- 与客户共同制定路线图规划，将不断变化的业务需求转化为可操作的待办事项列表供您的 MSP 团队处理。
- 指导初级开发人员在技术技能和托管服务所需的纪律方面：文档、运行手册和 SLA 意识。
- 了解最新的 AWS 服务和更广泛的云计算行业趋势，积极识别提升客户环境的机会。
- 为内部 MSP 最佳实践、工具和操作手册做出贡献，以提高团队效率和服务质量。
- 建设性地处理专业冲突——负责人对技术决策有最终决定权，并负责维护团队士气和凝聚力。
您将带来的能力：
- 7 年以上开发经验，重点在 Node.js/TypeScript 和 AWS 服务方面有扎实的近期经验。
- 在 AWS 服务和云架构方面有专家级知识，包括 Lambda、DynamoDB、S3
查看英文原文
TTEC Digital is seeking an MSP Sr. Developer to join our AWS Partner Practice. This is a remote role based in the United States. As a core member of our Managed Services Practice (MSP), you will shift focus from project-based delivery to ongoing managed services — owning, operating, and continuously improving AWS-based solutions for our clients over the long term.
Our MSP teams function as autonomous units supporting multiple client environments simultaneously. Unlike project delivery teams, MSP teams are responsible for the health, reliability, and evolution of live production systems. You will lead a team of 3–4 developers, working closely with a dedicated MSP project/service manager and Technical Account Managers to handle incident response, change management, continuous improvement initiatives, and proactive infrastructure enhancements.
The MSP Sr. Developer reports to the Executive Director and is expected to contribute to Best Practice Documentation and internal tooling standards across the organization.
What You Will Be Doing:
- Leading daily standups and service review meetings with your internal team and clients as needed, covering ongoing incidents, change requests, and operational health.
- Owning the operational stability of client AWS environments — monitoring, incident response, root cause analysis, and remediation.
- Managing and executing change requests and enhancement work through Jira, including infrastructure-as-code updates using CloudFormation and Serverless Framework templates.
- Collaborating with clients on roadmap planning, translating evolving business needs into actionable backlog items for your MSP team.
- Mentoring junior developers on both technical skills and the discipline required for managed services: documentation, runbooks, and SLA awareness.
- Staying current on the latest AWS services and broader cloud industry trends, proactively identifying opportunities to improve client environments.
- Contributing to internal MSP best practices, tooling, and playbooks to improve team efficiency and service quality.
- Handling professional conflict constructively — the lead has final say on technical decisions and is responsible for maintaining team morale and cohesion.
What You Will Bring:
- 7+ years of development experience with a strong, recent focus on Node.js/TypeScript and AWS services.
- Demonstrated expert knowledge of AWS services and cloud architecture, including Lambda, DynamoDB, S3, CloudFormation, RDS, Redshift, and VPC/network configurations.
- Experience operating in a managed services or operational support environment — not just project delivery — with an understanding of SLAs, incident management, and change control.
- Thorough knowledge of agile and ITSM methodologies; comfortable blending Scrum practices with service management disciplines.
- Ability to mentor junior team members constructively, fostering growth while maintaining strong team relationships.
- A mindset of seeking to understand before prescribing a solution — essential in long-term client relationships.
- Willingness to stand behind your convictions while committing to team decisions.
- A genuine love of technology and continuous learning, particularly the latest services and best practices from AWS.
Desired Skills
- Experience with the Serverless Framework (serverless.com).
- Python development experience.
- Familiarity with observability and monitoring tools (e.g., CloudWatch)
- Background in Amazon Connect or contact center technology.
- Experience designing and integrating AI/ML solutions using AWS AI services such as Amazon Lex, Bedrock, SageMaker, Comprehend, or Transcribe.
- Familiarity with large language model (LLM) integration patterns, prompt engineering, and AI-powered automation within cloud-native architectures.
- Experience with natural language processing (NLP) and conversational AI, including chatbot development and voice/chat automation.