FBS IT 入职专员
FBS IT Onboarding Specialist
FBS – Farmer Business Services 是 Farmers 业务的一部分，旨在建立一种全球化的策略，用于识别、招聘、雇佣和留住顶尖人才。通过结合国际影响力与美国的专业经验，我们打造多元化且高效能的团队，使他们能够在当今竞争激烈的市场中蓬勃发展。
我们认为，每个成功企业的基础在于拥有具备正确技能的合适人才。这就是我们的作用——帮助 Farmers 打造一支能够持续稳定取得成果的优秀团队。
由于我们没有当地的法律实体，因此与 Capgemini 合作，由其作为雇主代表。Capgemini 负责管理当地的薪资和福利。
在与我们共事的旅程中，你将获得：
· 一家稳固且具有创新力的公司，拥有强大的市场影响力
· 一个充满活力、多元文化和多样的工作环境
· 具有深厚市场知识和战略眼光的领导者
· 持续的学习和发展机会
要求
简介：
利用专业知识和技能，作为值得信赖的顾问，确保 IT 组织在系统设置入职流程中的终端用户客户满意度。识别并报告终端用户入职流程中的问题，并根据客户体验提出流程改进建议。
职责：
- 负责确保 IT 组织在系统设置入职流程中终端用户的良好体验，包括硬件、应用访问权限、身份识别和网络。
- 为资源入职资产订购设备、软件、ID 和权限。
- 为所有 IT 新员工及其领导团队提供支持，解答问题并提供成功入职所需的必要资源。
- 与人才招聘团队紧密合作，预判需求并确保新员工、重新雇佣人员和临时工的适当系统访问权限。
- 与招聘经理和供应商协调，为新员工提供支持。
- 有效回应员工和承包商，协调并处理入职后的需求。
- 及时管理并响应 IT 团队的常规咨询。
- 为意外问题（如失去访问权限和许可限制）提供高效解决方案。
- 定期评估系统，并建议项目变更和改进以提高效率和流程优化。
- 作为系统问题和应用程序缺陷的第一响应者。
查看英文原文
FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.
We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.
Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.
What to expect on your journey with us:
· A solid and innovative company with a strong market presence
· A dynamic, diverse, and multicultural work environment
· Leaders with deep market knowledge and strategic vision
· Continuous learning and development
Requirements
Summary:
Utilizes working knowledge and skills to serve as a trusted advisor ensuring end user customer satisfaction in the onboarding process of system set up for the IT organization. Identifies and reports issues within the end user customer onboard process and recommends process enhancements based on customer experience.
Responsibilities:
- Responsible for ensuring a positive customer experience for end users in the onboarding process of system set up for the IT organization including including hardware, application access, identification and networks.
- Orders equipment, software, IDs, entitlements for resource onboarding assets.
- Acts as a resource to all IT new hires and their leadership team for questions and supplies necessary resources required to successfully onboard.
- Partners closely with talent acquisition teams to anticipate needs and ensure proper system access for new hires, rehires and contingent workers.
- Coordinates with hiring managers and suppliers for new hire support.
- Responds effectively to employees and contractors to coordinate and handle post onboarding needs.
- Manages and responds timely to regular inquiries from IT teams.
- Provides efficient resolutions to unforseen issues such as lost access and licensing restrictions.
- Regularly assesses systems and recommends program changes and enhancements to drive efficiency and process improvement.
- Serves as a first respondent to system issues and gaps in applications and tools.
- Collaborates with peer partners to ensure governance, standardization and change management controls are in place.
- Regularly utilizes Quickbase application to maintain data, generate work, develop reports and identify issues for further handling.
- Adapts quickly and responds appropriate to changing environment relating to unexpected change requests, migrations and/or software updates.
- Provides strong collaboration with internal teams and participates on new initiatives, enhancements and/or projects to better understand technical needs and access requests to ensure success.
- Collaborates regularly with Finance to validate necessary information to ensure accurate billing to suppliers, impacting licensing and contractors.
Benefits
This position comes with a competitive compensation and benefits package.
· A competitive salary and performance-based bonuses.
· Comprehensive benefits package.
· Flexible work arrangements (remote and/or office-based).
· You will also enjoy a dynamic and inclusive work culture within a globally renowned group.
· Private Health Insurance.
· Paid Time Off.
· Training & Development opportunities in partnership with renowned companies.
Originally posted on Himalayas